-
Inclusive: The New Exclusive
- How the Food Service Industry Can Stop Leaving Money on the Table. Earn More, Risk Less!
- Narrado por: Heather Landex
- Duración: 4 h y 23 m
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
![Prime logotipo](https://m.media-amazon.com/images/G/01/Audible/Homestead/Prime_Logo_RGB.png)
Compra ahora por $19.50
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Los oyentes también disfrutaron...
-
Food Truck Business Plan II
- Simple Strategies for Dummies in 2022: Handbook to Launch Food Truck Business from Scratch and Maintain High Standards. Avoid…Mistakes & Secure a Good Hunting Spot
- De: Roddie L. Miller
- Narrado por: Jeff Bower
- Duración: 5 h y 5 m
- Versión completa
-
General
-
Narración:
-
Historia
If you have always dreamt of allowing people to taste the delicacies that you cook but don’t want to invest a fortune in doing so, then a food truck business is exactly what you need, and this book will guide you from the ground level. In book two, you will have all the essential tools you need at your disposal so that you know what to do and whom to contact in case some legal issues arise or how to make your customers aware of your business. The purpose of this book is to let you know of your probable mistakes so that you don’t make those common mistakes.
-
-
Become your own boss in a food business.
- De Anthony Bradley en 10-01-22
De: Roddie L. Miller
-
Rebel Vegan Life
- A Radical Take on Veganism for a Brave New World: How to Transform Your Health & Protect the Environment with a Cruelty-Free, Plant-Based Diet
- De: Todd Sinclair
- Narrado por: Neil Gardner, Billie Fulford Brown
- Duración: 6 h y 43 m
- Versión completa
-
General
-
Narración:
-
Historia
We’re standing on the threshold of a new way of living, so why not make it vegan? It’s time to revolutionize the world - just by becoming the most authentic vegan version of you. As everyone stumbles out of lockdowns, many are searching for healthier ways to live their lives. With Rebel Vegan Life: A Radical Take on Veganism for a Brave New World, author and activist Todd Sinclair shows how vegan values are the only way forward in a post-pandemic world.
-
-
The book I have been waiting for!
- De Anthony Walker en 04-26-22
De: Todd Sinclair
-
Rebel Vegan Life: A Plant-Based Nutrition & Beginner's Guide
- How to Change Your Diet, Improve Health, Lose Weight & Build Sustainable Habits in 28 Days
- De: Todd Sinclair
- Narrado por: Neil Gardner, Billie Fulford Brown
- Duración: 5 h y 46 m
- Versión completa
-
General
-
Narración:
-
Historia
Rebel Vegan Life: Plant-Based Nutrition and Beginner’s Guide is the ideal manual for creating a whole vegan lifestyle - and creating it in your way. It’s not hard to be vegan. With Rebel Vegan, it is easy and delicious.
-
-
Worth it for the stories and the recipes.
- De Rochelle Stewart en 06-19-22
De: Todd Sinclair
-
Salt Sugar Fat
- How the Food Giants Hooked Us
- De: Michael Moss
- Narrado por: Scott Brick
- Duración: 14 h y 34 m
- Versión completa
-
General
-
Narración:
-
Historia
From a Pulitzer Prize-winning investigative reporter at The New York Times comes the explosive story of the rise of the processed food industry and its link to the emerging obesity epidemic. Michael Moss reveals how companies use salt, sugar, and fat to addict us and, more important, how we can fight back.
-
-
This is all too real, and YOU are the victim.
- De Michael en 03-03-13
De: Michael Moss
-
Yes!
- 50 Scientifically Proven Ways to Be Persuasive
- De: Noah J. Goldstein, Steve J. Martin, Robert B. Cialdini
- Narrado por: Blair Hardman
- Duración: 5 h y 22 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether you are in advertising, marketing, management, on sales, or just curious about how to be more influential in everyday life, Yes! shows how making small, scientifically proven changes to your approach can have a dramatic effect on your persuasive powers.
-
-
Interesting and useful.
- De 00doc en 03-18-09
De: Noah J. Goldstein, y otros
-
Competing Against Luck
- The Story of Innovation and Customer Choice
- De: Clayton M. Christensen, Taddy Hall
- Narrado por: John Pruden
- Duración: 7 h y 25 m
- Versión completa
-
General
-
Narración:
-
Historia
The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not only want to buy but are willing to pay premium prices for. How do companies know how to grow? How can they create products that they are sure customers want to buy? Can innovation be more than a game of hit and miss? Harvard Business School professor Clayton Christensen has the answer.
-
-
Understood from the first 5 min, the test was unnecessary
- De Julie en 11-02-18
De: Clayton M. Christensen, y otros
-
Food Truck Business Plan II
- Simple Strategies for Dummies in 2022: Handbook to Launch Food Truck Business from Scratch and Maintain High Standards. Avoid…Mistakes & Secure a Good Hunting Spot
- De: Roddie L. Miller
- Narrado por: Jeff Bower
- Duración: 5 h y 5 m
- Versión completa
-
General
-
Narración:
-
Historia
If you have always dreamt of allowing people to taste the delicacies that you cook but don’t want to invest a fortune in doing so, then a food truck business is exactly what you need, and this book will guide you from the ground level. In book two, you will have all the essential tools you need at your disposal so that you know what to do and whom to contact in case some legal issues arise or how to make your customers aware of your business. The purpose of this book is to let you know of your probable mistakes so that you don’t make those common mistakes.
-
-
Become your own boss in a food business.
- De Anthony Bradley en 10-01-22
De: Roddie L. Miller
-
Rebel Vegan Life
- A Radical Take on Veganism for a Brave New World: How to Transform Your Health & Protect the Environment with a Cruelty-Free, Plant-Based Diet
- De: Todd Sinclair
- Narrado por: Neil Gardner, Billie Fulford Brown
- Duración: 6 h y 43 m
- Versión completa
-
General
-
Narración:
-
Historia
We’re standing on the threshold of a new way of living, so why not make it vegan? It’s time to revolutionize the world - just by becoming the most authentic vegan version of you. As everyone stumbles out of lockdowns, many are searching for healthier ways to live their lives. With Rebel Vegan Life: A Radical Take on Veganism for a Brave New World, author and activist Todd Sinclair shows how vegan values are the only way forward in a post-pandemic world.
-
-
The book I have been waiting for!
- De Anthony Walker en 04-26-22
De: Todd Sinclair
-
Rebel Vegan Life: A Plant-Based Nutrition & Beginner's Guide
- How to Change Your Diet, Improve Health, Lose Weight & Build Sustainable Habits in 28 Days
- De: Todd Sinclair
- Narrado por: Neil Gardner, Billie Fulford Brown
- Duración: 5 h y 46 m
- Versión completa
-
General
-
Narración:
-
Historia
Rebel Vegan Life: Plant-Based Nutrition and Beginner’s Guide is the ideal manual for creating a whole vegan lifestyle - and creating it in your way. It’s not hard to be vegan. With Rebel Vegan, it is easy and delicious.
-
-
Worth it for the stories and the recipes.
- De Rochelle Stewart en 06-19-22
De: Todd Sinclair
-
Salt Sugar Fat
- How the Food Giants Hooked Us
- De: Michael Moss
- Narrado por: Scott Brick
- Duración: 14 h y 34 m
- Versión completa
-
General
-
Narración:
-
Historia
From a Pulitzer Prize-winning investigative reporter at The New York Times comes the explosive story of the rise of the processed food industry and its link to the emerging obesity epidemic. Michael Moss reveals how companies use salt, sugar, and fat to addict us and, more important, how we can fight back.
-
-
This is all too real, and YOU are the victim.
- De Michael en 03-03-13
De: Michael Moss
-
Yes!
- 50 Scientifically Proven Ways to Be Persuasive
- De: Noah J. Goldstein, Steve J. Martin, Robert B. Cialdini
- Narrado por: Blair Hardman
- Duración: 5 h y 22 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether you are in advertising, marketing, management, on sales, or just curious about how to be more influential in everyday life, Yes! shows how making small, scientifically proven changes to your approach can have a dramatic effect on your persuasive powers.
-
-
Interesting and useful.
- De 00doc en 03-18-09
De: Noah J. Goldstein, y otros
-
Competing Against Luck
- The Story of Innovation and Customer Choice
- De: Clayton M. Christensen, Taddy Hall
- Narrado por: John Pruden
- Duración: 7 h y 25 m
- Versión completa
-
General
-
Narración:
-
Historia
The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not only want to buy but are willing to pay premium prices for. How do companies know how to grow? How can they create products that they are sure customers want to buy? Can innovation be more than a game of hit and miss? Harvard Business School professor Clayton Christensen has the answer.
-
-
Understood from the first 5 min, the test was unnecessary
- De Julie en 11-02-18
De: Clayton M. Christensen, y otros
-
Starting a Business QuickStart Guide
- The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
- De: Ken Colwell PhD MBA
- Narrado por: Ken Colwell PhD MBA
- Duración: 7 h y 29 m
- Versión completa
-
General
-
Narración:
-
Historia
In the highly competitive world of business, what makes or breaks a new entrepreneur? Sourced from over 20 years of firsthand experience working with entrepreneurs, new ventures, and high-growth startups, author Ken Colwell, PhD, MBA, has the answers. In his comprehensive Starting a Business QuickStart Guide, Ken Colwell concisely presents the core fundamentals that all new entrepreneurs need to know to get started, find success, and live the life of their dreams.
-
-
More like a class textbook
- De ACustomer en 10-15-19
-
The ChatGPT Edge
- Unleashing the Limitless Potential of AI Using Simple and Creative Prompts to Boost Productivity, Maximize Efficiency, and Grow Your Business Fast
- De: Fletcher Parks
- Narrado por: Helpful Matthew
- Duración: 3 h y 23 m
- Versión completa
-
General
-
Narración:
-
Historia
That’s what makes the special method inside this book so different. It taps directly into ChatGPT’s built-in algorithms and lets you train it to perform dozens of tasks in a matter of seconds. Which means you don’t have to take the “trial and error” approach to harness the power of ChatGPT. You don’t have to spend hours jumping from one tutorial to the next. The only road map you need to get the most out of ChatGPT is laid out in this book.
-
-
Elevating Business Potential with ChatGPT
- De Whitney E. Phillips en 08-13-23
De: Fletcher Parks
-
Restaurant Success by the Numbers, Second Edition
- A Money-Guy's Guide to Opening the Next New Hot Spot
- De: Roger Fields
- Narrado por: Jonathan Yen
- Duración: 14 h y 46 m
- Versión completa
-
General
-
Narración:
-
Historia
A one-stop start-up guide from an accountant-turned-restaurateur. Ninety percent of all restaurants fail, and those that succeed happened upon that mysterious X factor, right? Wrong! A man of many hats - money-guy, restaurant owner, and restaurant consultant - Roger Fields shows how a restaurant can survive its first year and keep diners coming back for years. Featuring real-life start-up stories (including many of the author's own), this comprehensive how-to walks listeners through the logistics of opening a restaurant: concept, location, menu, staff, and, most important, profit.
-
-
Everything mentioned I learned as I ran restaurant
- De steve en 01-24-19
De: Roger Fields
-
The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- De: Shep Hyken
- Narrado por: Timothy Andrés Pabon
- Duración: 4 h y 41 m
- Versión completa
-
General
-
Narración:
-
Historia
Customers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient. This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.
-
-
An amazing read/listen
- De Jason en 01-29-19
De: Shep Hyken
-
From a Great Dream to Grand Opening
- How to Start Your Very Own Coffee Shop
- De: Stella Perry
- Narrado por: Kendra Lords
- Duración: 3 h
- Versión completa
-
General
-
Narración:
-
Historia
Let’s say you’ve got a dream. A big dream. A huge dream. You want to open a coffee shop. Let me guess - your friends and family have told you it’s a risky idea. At least a hundred people have told you “you don’t know what you’re doing”. And that’s probably true!
-
-
Needed more specificity
- De Anonymous User en 06-12-23
De: Stella Perry
-
Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- De: Jay Baer
- Narrado por: Jay Baer
- Duración: 5 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.
-
-
Such a waste of time
- De hadi maghsoudi en 03-19-16
De: Jay Baer
-
Food Truck Business Guide for Beginners
- Discover How to Plan, Run and Manage a Successful Mobile Food Business: Transform Your Passion into a Job and Make What You Love!
- De: Aaron Benston
- Narrado por: Ethan White
- Duración: 5 h y 2 m
- Versión completa
-
General
-
Narración:
-
Historia
Food trucks are now spread in major metropolitan areas, small towns, and local parties. They encourage adventurous cuisine, local support, and community spirit. Starting from scratch is not easy; starting a food truck business - and keeping it - costs less than a physical restaurant but still has costs not to be underestimated. That's why you need this guide; it will help you step-by-step to start and run your own profitable business with clear and detailed information that will minimize your business risk and costs.
De: Aaron Benston
-
What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- De: Nicholas J. Webb
- Narrado por: James Foster
- Duración: 7 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
-
-
Must read if you are looking for a way to improve your business
- De Anonymous User en 05-06-20
De: Nicholas J. Webb
-
How to Start, Run, & Grow a Successful Restaurant Business: A Lean Startup Guide
- De: Tim Hoffman
- Narrado por: Dan Hankiewicz
- Duración: 3 h y 5 m
- Versión completa
-
General
-
Narración:
-
Historia
Let’s start your restaurant legacy right now, right here! National chains and single independent restaurants all started with an individual and an idea. A concept. A dream. Small ideas can grow into big business. Who would have thought that a guy with a milkshake machine could start a hamburger empire? A pizza made in a garage would start today’s pizza wars? A guy with a pressure-cooker would start a fried chicken phenomena? Business ownership has always been part of the all-American dream. Restaurants are the largest entrepreneurial opportunity in America for starting the dream.
-
-
great book
- De Alfonso Molino en 04-06-18
De: Tim Hoffman
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General
-
Narración:
-
Historia
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
What to Eat
- De: Marion Nestle
- Narrado por: Teri Schnaubelt
- Duración: 20 h y 13 m
- Versión completa
-
General
-
Narración:
-
Historia
How we choose which foods to eat is growing more complicated by the day, and the straightforward, practical approach of What to Eat has been praised as welcome relief. As Nestle takes us through each supermarket section - produce, dairy, meat, fish - she explains the issues, cutting through foodie jargon and complicated nutrition labels and debunking the misleading health claims made by big food companies. With Nestle as our guide, we are shown how to make wise food choices - and are inspired to eat sensibly and nutritiously.
-
-
Misleading Title and Description
- De Evan en 09-24-20
De: Marion Nestle
-
Clean Meat
- How Growing Meat Without Animals Will Revolutionize Dinner and the World
- De: Paul Shapiro, Yuval Noah Harari - foreword
- Narrado por: George Newbern
- Duración: 7 h y 45 m
- Versión completa
-
General
-
Narración:
-
Historia
Paul Shapiro gives you a front-row seat for the wild story of the race to create and commercialize cleaner, safer, sustainable meat - real meat - without the animals. From the entrepreneurial visionaries to the scientists' workshops to the big business boardrooms - Shapiro details that quest for clean meat and other animal products and examines the debate raging around it.
-
-
Ingenious, terrific and prophetic book
- De Anonymous User en 04-10-18
De: Paul Shapiro, y otros
Resumen del Editor
Lessons from this book can help food businesses to improve and enhance the customer experience, earn more on current customers, attract and retain new customers, leverage free and organic marketing, and improve communication and safety standards by following the principle of inclusivity.
Heather demonstrates there is money in caring for and including dietary minorities. Her experience and passion for food safety, veganism, and allergy management come together in an easily digestible, inspiring format for all to understand. She unites customer concerns with considerations for the business challenges surrounding brand protection and liability.
The aim of this book is to encourage restaurants to be safer and more inclusive, not to criticize or judge. Heather has interviewed over 50 industry experts, gathering a variety of viewpoints to address common challenges and misconceptions within the food service industry about serving so-called “atypical eaters”.
Relacionado con este tema
-
Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- De: Stephen Wunker, David Farber, Jessica Wattman
- Narrado por: Tim Andres Pabon
- Duración: 4 h y 52 m
- Versión completa
-
General
-
Narración:
-
Historia
Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
-
-
YouTube talks are better.
- De BizTech Readings en 12-27-16
De: Stephen Wunker, y otros
-
What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- De: Nicholas J. Webb
- Narrado por: James Foster
- Duración: 7 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
-
-
Must read if you are looking for a way to improve your business
- De Anonymous User en 05-06-20
De: Nicholas J. Webb
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General
-
Narración:
-
Historia
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- De: Micah Solomon
- Narrado por: Micah Solomon, Sean Pratt
- Duración: 6 h y 7 m
- Versión completa
-
General
-
Narración:
-
Historia
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
-
This is the book that cracks the code!
- De Nick Morgan en 04-30-13
De: Micah Solomon
-
Restaurant Success by the Numbers, Second Edition
- A Money-Guy's Guide to Opening the Next New Hot Spot
- De: Roger Fields
- Narrado por: Jonathan Yen
- Duración: 14 h y 46 m
- Versión completa
-
General
-
Narración:
-
Historia
A one-stop start-up guide from an accountant-turned-restaurateur. Ninety percent of all restaurants fail, and those that succeed happened upon that mysterious X factor, right? Wrong! A man of many hats - money-guy, restaurant owner, and restaurant consultant - Roger Fields shows how a restaurant can survive its first year and keep diners coming back for years. Featuring real-life start-up stories (including many of the author's own), this comprehensive how-to walks listeners through the logistics of opening a restaurant: concept, location, menu, staff, and, most important, profit.
-
-
Everything mentioned I learned as I ran restaurant
- De steve en 01-24-19
De: Roger Fields
-
Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- De: Jay Baer
- Narrado por: Jay Baer
- Duración: 5 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.
-
-
Such a waste of time
- De hadi maghsoudi en 03-19-16
De: Jay Baer
-
Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- De: Stephen Wunker, David Farber, Jessica Wattman
- Narrado por: Tim Andres Pabon
- Duración: 4 h y 52 m
- Versión completa
-
General
-
Narración:
-
Historia
Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
-
-
YouTube talks are better.
- De BizTech Readings en 12-27-16
De: Stephen Wunker, y otros
-
What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- De: Nicholas J. Webb
- Narrado por: James Foster
- Duración: 7 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
-
-
Must read if you are looking for a way to improve your business
- De Anonymous User en 05-06-20
De: Nicholas J. Webb
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General
-
Narración:
-
Historia
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- De: Micah Solomon
- Narrado por: Micah Solomon, Sean Pratt
- Duración: 6 h y 7 m
- Versión completa
-
General
-
Narración:
-
Historia
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
-
This is the book that cracks the code!
- De Nick Morgan en 04-30-13
De: Micah Solomon
-
Restaurant Success by the Numbers, Second Edition
- A Money-Guy's Guide to Opening the Next New Hot Spot
- De: Roger Fields
- Narrado por: Jonathan Yen
- Duración: 14 h y 46 m
- Versión completa
-
General
-
Narración:
-
Historia
A one-stop start-up guide from an accountant-turned-restaurateur. Ninety percent of all restaurants fail, and those that succeed happened upon that mysterious X factor, right? Wrong! A man of many hats - money-guy, restaurant owner, and restaurant consultant - Roger Fields shows how a restaurant can survive its first year and keep diners coming back for years. Featuring real-life start-up stories (including many of the author's own), this comprehensive how-to walks listeners through the logistics of opening a restaurant: concept, location, menu, staff, and, most important, profit.
-
-
Everything mentioned I learned as I ran restaurant
- De steve en 01-24-19
De: Roger Fields
-
Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- De: Jay Baer
- Narrado por: Jay Baer
- Duración: 5 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.
-
-
Such a waste of time
- De hadi maghsoudi en 03-19-16
De: Jay Baer
-
I'm Afraid Debbie From Marketing Has Left for the Day
- How to Use Behavioural Design to Create Change in the Real World
- De: Morten Münster
- Narrado por: David Bateson
- Duración: 9 h y 27 m
- Versión completa
-
General
-
Narración:
-
Historia
With more than 50,000 copies sold in Denmark, this book has been on the bestseller list since its publication in 2017. Barack Obama used a secret competitive advantage to win two elections. Companies such as Google, Amazon and Novo Nordisk use the same insight to stir up innovation, increase compliance, improve the work environment and sell more products. And successful management groups in the C20 index have started using it as their preferred strategy. But what kind of insight are we talking about here? The answer is - behavioural design.
-
-
Great, practical summary of behaviour design
- De Elena en 06-01-21
De: Morten Münster
-
The Unhealthy Truth
- One Mother's Shocking Investigation into the Dangers of America's Food Supply - and What Every Family Can Do to Protect Itself
- De: Robyn O'Brien, Rachel Kranz
- Narrado por: Traci Odom
- Duración: 10 h y 14 m
- Versión completa
-
General
-
Narración:
-
Historia
Robyn O'Brien is not the most likely candidate for an anti-establishment crusade. A Houston native from a conservative family, this MBA and married mother of four was not someone who gave much thought to misguided government agencies and chemicals in our food - until the day her youngest daughter had a violent allergic reaction to eggs, and everything changed.
-
-
Transparency at its best
- De N_Kaur_Atl en 09-26-17
De: Robyn O'Brien, y otros
-
Artificial Intelligence: 101 Things You Must Know Today About Our Future
- De: Lasse Rouhiainen
- Narrado por: Rodger Paxton
- Duración: 8 h y 17 m
- Versión completa
-
General
-
Narración:
-
Historia
Artificial intelligence is changing our world faster than we can imagine, and it will impact every area of our lives. And this is happening whether we like it or not. You might have heard that many jobs will be replaced by automation and robots, but did you also know that at the same time a huge number of new jobs will be created by AI? This book covers many fascinating and timely topics related to artificial intelligence, including: self-driving cars, robots, chatbots, and how AI will impact the job market, business processes, and entire industries, just to name a few.
-
-
Completely useless
- De Joe V en 03-29-19
De: Lasse Rouhiainen
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
-
Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
-
General
-
Narración:
-
Historia
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
-
If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
-
Shortcut Your Startup
- Speed Up Success with Unconventional Advice from the Trenches
- De: Carter Reum, Courtney Reum
- Narrado por: Carter Reum
- Duración: 6 h y 55 m
- Versión completa
-
General
-
Narración:
-
Historia
Courtney and Carter Reum have years of experience in the field, from investing in over 130 companies, including Lyft, Pinterest, Warby Parker, and ClassPass, to driving the success of their own liquor brand, VEEV Spirits. The Reum brothers have learned from every triumph and tribulation and over the years have developed an effective and easy-to-understand guide to help entrepreneurs through the startup journey from inception to sale.
-
-
A must read for start ups
- De Dave en 02-09-18
De: Carter Reum, y otros