Together We Serve
Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Prime members: New to Audible?Get 2 free audiobooks during trial.
Together We Serve
Buy for $14.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Tony Johnson
-
By:
-
Tony Johnson
About this listen
Experience is the key differentiator in today's marketplace, and this proven framework will help you set yourself apart from your competition. This is not just concept and strategy, but HOW to build a service culture within your organization.
Tony has spent decades doing just that - building teams, delighting guests, and growing sales - and he wants to share the fundamental elements that made him successful. Whether you are building a business, growing a company, or leading an organization, this blend of strategy and tactics will set you apart as a leader and service star.
“In today’s competitive economy, you need a plan to engage and retain your customers. Tony’s principles are impactful anywhere you serve guests - I’ve been using them for years and seen amazing sales growth. You need to read this book - it’s an investment in success.” (Mario Toussaint, chief experience officer, healthcare)
“Tony Johnson is a brilliant speaker and customer-service guru! The tools he has to set benchmarks for every day customer service helped me establish a successful action plan for my customers.” (Shaun Slade, owner, Lakeland Aircraft)
"Working in healthcare requires a sincere focus on the patients in addition to providing high quality medical care. Tony’s message can benefit every business (including the competitive and heavily scrutinized medical profession) and his book reminds us that the customers matter the most. I would recommend his book to anyone operating in any competitive profession that has in-depth interactions with customers.” (Angela Pannuti, healthcare provider)
©2019 Tony Johnson (P)2020 Tony JohnsonListeners also enjoyed...
-
Onboarding Matters
- How Successful Companies Transform New Customers into Loyal Champions
- By: Donna Weber
- Narrated by: Donna Weber
- Length: 5 hrs and 1 min
- Unabridged
-
Overall4 out of 5 stars 12
-
Performance4 out of 5 stars 10
-
Story4 out of 5 stars 10
Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding™ framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage.
-
2 out of 5 stars
-
Nothing new
- By Earle William on 09-03-24
By: Donna Weber
-
The Surprising Gift of Doubt
- Use Uncertainty to Become the Exceptional Leader You Are Meant to Be
- By: Marc A. Pitman
- Narrated by: Marc A. Pitman, Sofia R. Pitman, Paul Stefano
- Length: 3 hrs and 9 mins
- Unabridged
-
Overall5 out of 5 stars 5
-
Performance5 out of 5 stars 4
-
Story5 out of 5 stars 4
You’re a high-performing leader. It’s time to shed the doubt. In The Surprising Gift of Doubt, sought-after leadership executive coach Marc A. Pitman not only shows you how to conquer your imposter syndrome, but actually harness these uncomfortable feelings to develop a rare level of leadership mastery. In fact, that inner doubt you’re wrestling with is a signal that you are on the verge of greatness.
-
5 out of 5 stars
-
Doubt becomes your guide
- By Leonard Koury on 05-26-22
By: Marc A. Pitman
-
How to Talk to Anyone and Lead with Impact
- Engage, Inspire, Motivate, and Influence Your Team Through Transformational Leadership, Guarantee Peak Performance, and Be the Leader They Want to Work For
- By: Carl Wolfe
- Narrated by: Tim Alexander
- Length: 3 hrs and 26 mins
- Unabridged
-
Overall5 out of 5 stars 50
-
Performance5 out of 5 stars 50
-
Story5 out of 5 stars 50
Your entire career depends on communication. When you can communicate effectively, you already have the foundation for being not just a good leader, but a great one…. A leader who inspires…. A leader who motivates…. A leader who is remembered. Whether you’re leading an entire organization, you’re an entry-level manager, or you’re considering beginning your journey into leadership, it all starts with communication.… And you’re about to uncover its secrets.
-
3 out of 5 stars
-
average
- By Curt Lunceford on 09-23-24
By: Carl Wolfe
-
Uplifting Service
- The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
- By: Ron Kaufman
- Narrated by: Adam Danoff
- Length: 7 hrs and 30 mins
- Unabridged
-
Overall4.5 out of 5 stars 82
-
Performance4.5 out of 5 stars 70
-
Story4.5 out of 5 stars 70
In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages.
-
5 out of 5 stars
-
A unique perspective on service
- By Shyam Kumar on 09-09-14
By: Ron Kaufman
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,339
-
Performance4.5 out of 5 stars 1,074
-
Story4.5 out of 5 stars 1,069
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- By Garrett on 10-16-10
By: Lee Cockerell
-
Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - foreword
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall5 out of 5 stars 414
-
Performance5 out of 5 stars 356
-
Story5 out of 5 stars 352
Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum by unleashing the most powerful marketing force there is: lasting word-of-mouth support.
-
5 out of 5 stars
-
WOW!
- By Keehsa on 03-03-20
By: Jeff Henderson, and others
-
Onboarding Matters
- How Successful Companies Transform New Customers into Loyal Champions
- By: Donna Weber
- Narrated by: Donna Weber
- Length: 5 hrs and 1 min
- Unabridged
-
Overall4 out of 5 stars 12
-
Performance4 out of 5 stars 10
-
Story4 out of 5 stars 10
Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding™ framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage.
-
2 out of 5 stars
-
Nothing new
- By Earle William on 09-03-24
By: Donna Weber
-
The Surprising Gift of Doubt
- Use Uncertainty to Become the Exceptional Leader You Are Meant to Be
- By: Marc A. Pitman
- Narrated by: Marc A. Pitman, Sofia R. Pitman, Paul Stefano
- Length: 3 hrs and 9 mins
- Unabridged
-
Overall5 out of 5 stars 5
-
Performance5 out of 5 stars 4
-
Story5 out of 5 stars 4
You’re a high-performing leader. It’s time to shed the doubt. In The Surprising Gift of Doubt, sought-after leadership executive coach Marc A. Pitman not only shows you how to conquer your imposter syndrome, but actually harness these uncomfortable feelings to develop a rare level of leadership mastery. In fact, that inner doubt you’re wrestling with is a signal that you are on the verge of greatness.
-
5 out of 5 stars
-
Doubt becomes your guide
- By Leonard Koury on 05-26-22
By: Marc A. Pitman
-
How to Talk to Anyone and Lead with Impact
- Engage, Inspire, Motivate, and Influence Your Team Through Transformational Leadership, Guarantee Peak Performance, and Be the Leader They Want to Work For
- By: Carl Wolfe
- Narrated by: Tim Alexander
- Length: 3 hrs and 26 mins
- Unabridged
-
Overall5 out of 5 stars 50
-
Performance5 out of 5 stars 50
-
Story5 out of 5 stars 50
Your entire career depends on communication. When you can communicate effectively, you already have the foundation for being not just a good leader, but a great one…. A leader who inspires…. A leader who motivates…. A leader who is remembered. Whether you’re leading an entire organization, you’re an entry-level manager, or you’re considering beginning your journey into leadership, it all starts with communication.… And you’re about to uncover its secrets.
-
3 out of 5 stars
-
average
- By Curt Lunceford on 09-23-24
By: Carl Wolfe
-
Uplifting Service
- The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
- By: Ron Kaufman
- Narrated by: Adam Danoff
- Length: 7 hrs and 30 mins
- Unabridged
-
Overall4.5 out of 5 stars 82
-
Performance4.5 out of 5 stars 70
-
Story4.5 out of 5 stars 70
In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages.
-
5 out of 5 stars
-
A unique perspective on service
- By Shyam Kumar on 09-09-14
By: Ron Kaufman
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,339
-
Performance4.5 out of 5 stars 1,074
-
Story4.5 out of 5 stars 1,069
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- By Garrett on 10-16-10
By: Lee Cockerell
-
Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - foreword
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall5 out of 5 stars 414
-
Performance5 out of 5 stars 356
-
Story5 out of 5 stars 352
Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum by unleashing the most powerful marketing force there is: lasting word-of-mouth support.
-
5 out of 5 stars
-
WOW!
- By Keehsa on 03-03-20
By: Jeff Henderson, and others
-
Impact Players
- How to Take the Lead, Play Bigger, and Multiply Your Impact
- By: Liz Wiseman
- Narrated by: Liz Wiseman
- Length: 10 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 392
-
Performance4.5 out of 5 stars 318
-
Story4.5 out of 5 stars 315
In Impact Players, New York Times best-selling author and researcher Liz Wiseman reveals the secrets of these stellar professionals who play the game at a higher level. Drawing on insights from leaders at top companies, Wiseman explains what the most influential players are doing differently, how small and seemingly insignificant differences in how we think and act can make an enormous impact, and why - with a little coaching - this mindset is available to everyone who wants to contribute at their highest level.
-
5 out of 5 stars
-
A must read/listen
- By Tiffany on 03-30-23
By: Liz Wiseman
-
The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 5 hrs and 22 mins
- Unabridged
-
Overall5 out of 5 stars 24
-
Performance5 out of 5 stars 22
-
Story5 out of 5 stars 22
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
-
5 out of 5 stars
-
Reinforces core values
- By Vicki Cloutier on 04-07-22
-
More Than a Boss
- Six Indispensable Leadership Tools For First-Time Managers
- By: Nick Brzozowski
- Narrated by: Joe Scalora
- Length: 3 hrs and 39 mins
- Unabridged
-
Overall5 out of 5 stars 33
-
Performance5 out of 5 stars 32
-
Story5 out of 5 stars 32
This is an audiobook about the basics. I won’t tell you how to become CEO or double your salary, but if your hope is to become the boss that you would have wanted, this is the audiobook for you.
-
2 out of 5 stars
-
Wasn’t expecting a DEI push in this book but yet there it is in chapter 2. I will not be finishing it.
- By Jake Beard on 10-27-24
By: Nick Brzozowski
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 32
-
Performance5 out of 5 stars 28
-
Story5 out of 5 stars 28
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Phenomenal practical guidance to taking care of our customers!
- By Nathan Unruh on 07-09-24
-
Your Restaurant Sucks!
- Embrace the Suck. Unleash Your Restaurant. Become Outstanding
- By: Donald Burns
- Narrated by: Sean Pratt
- Length: 8 hrs and 13 mins
- Unabridged
-
Overall5 out of 5 stars 44
-
Performance5 out of 5 stars 39
-
Story5 out of 5 stars 39
With the horrific failure rates of restaurants, how can you ensure yours will not only survive but grow and thrive? If your restaurant sucks, it is because you suck at running it; 100 percent. Donald Burns, author of Your Restaurant Sucks has created a methodology and mindset honed from his Special Operations training in the US Air Force. As a Pararescueman, his training developed a keen sense of purposeful and fast decision making. In the military, he learned the phrase, "embrace the suck".
-
5 out of 5 stars
-
A must for restaurants!
- By William on 10-07-21
By: Donald Burns
-
Rise
- 3 Practical Steps for Advancing Your Career, Standing Out as a Leader, and Liking Your Life
- By: Patty Azzarello
- Narrated by: Patty Azzarello
- Length: 10 hrs and 39 mins
- Unabridged
-
Overall5 out of 5 stars 222
-
Performance4.5 out of 5 stars 184
-
Story5 out of 5 stars 183
A straight-shooting Silicon Valley executive reveals insider career strategies to becoming a great leader, developing your network, succeeding without wasting time, and managing trade-offs between your work and life so your life works. Patty Azzarello became the youngest general manager at Hewlett-Packard at age 33, ran a $1 billion software business at 35, and became a CEO at 38 - all without turning into a self-centered, miserable jerk. In Rise, Azzarello shares the insider secrets to advancing your career (while having a life) in three practical steps.
-
5 out of 5 stars
-
Fantastic book but read it
- By Anne Kimsey on 06-12-19
By: Patty Azzarello
-
Rookie Mistakes: Advice from Top Executives on Five Critical Leadership Errors
- By: Mike McHargue
- Narrated by: Mike McHargue Steve Doud Meg Forest
- Length: 2 hrs and 46 mins
- Unabridged
-
Overall5 out of 5 stars 23
-
Performance4.5 out of 5 stars 19
-
Story4.5 out of 5 stars 19
Are Your Critical Leadership Errors Undermining Your Team and Organization? After working with more than 300 teams as a Principal Consultant for The Table Group, Mike McHargue recognized an emerging pattern.
-
5 out of 5 stars
-
Mistakes corrected, lessons learned
- By C. Adams on 04-14-20
By: Mike McHargue
-
The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- By: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
-
Overall5 out of 5 stars 28
-
Performance5 out of 5 stars 27
-
Story4.5 out of 5 stars 27
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
-
5 out of 5 stars
-
Incredible testament to the spirit of positive growth and change
- By Alexandra d. on 04-05-23
By: Jason Jennings, and others
-
Iconic
- How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction
- By: Scott McKain
- Narrated by: Scott McKain
- Length: 5 hrs and 14 mins
- Unabridged
-
Overall4.5 out of 5 stars 46
-
Performance5 out of 5 stars 37
-
Story5 out of 5 stars 38
With the explosion of social media, the competition for attention - and customers - is more intense than ever before. Standing out is not only more challenging than ever, it now has less of an impact on sustained growth. To be a lasting company, leader, or brand on a positive trajectory today, one must become iconic. Award-winning author and speaker Scott McKain examines what an iconic organization or leader is and helps you attain and retain that rare status. If your company has slipped in its standing, McKain teaches you how you can regain your position.
-
5 out of 5 stars
-
Iconic Book
- By MBD on 11-28-23
By: Scott McKain
-
Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- By: Shep Hyken
- Narrated by: Joe Bronzi
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 213
-
Performance4.5 out of 5 stars 185
-
Story4 out of 5 stars 185
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.
-
1 out of 5 stars
-
Every business cliche you have ever heard in 52 easy steps
- By Scott J. Jones MD on 01-24-18
By: Shep Hyken
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- By: Dan Cockerell
- Narrated by: Jody Maberry
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall5 out of 5 stars 53
-
Performance5 out of 5 stars 47
-
Story5 out of 5 stars 47
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
5 out of 5 stars
-
Very much like his father's message.
- By Jeremy on 02-28-23
By: Dan Cockerell
-
The Culture Blueprint
- A Guide to Building the High-Performance Workplace
- By: Robert Richman
- Narrated by: Robert Richman
- Length: 5 hrs and 1 min
- Unabridged
-
Overall4.5 out of 5 stars 30
-
Performance4.5 out of 5 stars 29
-
Story4.5 out of 5 stars 29
The Culture Blueprint is a systematic guide to building a company culture. This audiobook is about fostering committed, enthusiastic employees. Distilling his years of experience teaching culture-building to companies like Google, P&G, and Amazon.
By: Robert Richman
Related to this topic
-
Taking People With You
- The Only Way to Make Big Things Happen
- By: David Novak
- Narrated by: Sean Pratt
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 353
-
Performance4.5 out of 5 stars 292
-
Story4.5 out of 5 stars 290
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
-
2 out of 5 stars
-
I would like to recommend this book... but can't.
- By Michael on 01-30-12
By: David Novak
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 150
-
Performance4.5 out of 5 stars 128
-
Story4 out of 5 stars 126
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
4 out of 5 stars
-
Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 7 hrs and 3 mins
- Unabridged
-
Overall4 out of 5 stars 49
-
Performance4.5 out of 5 stars 37
-
Story4.5 out of 5 stars 39
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
5 out of 5 stars
-
Good Business Book on Teams
- By Lisa on 09-25-11
By: Adrian Gostick, and others
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 161
-
Performance4.5 out of 5 stars 132
-
Story4.5 out of 5 stars 132
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - foreword
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall5 out of 5 stars 414
-
Performance5 out of 5 stars 356
-
Story5 out of 5 stars 352
Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum by unleashing the most powerful marketing force there is: lasting word-of-mouth support.
-
5 out of 5 stars
-
WOW!
- By Keehsa on 03-03-20
By: Jeff Henderson, and others
-
Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Unabridged
-
Overall4.5 out of 5 stars 79
-
Performance4.5 out of 5 stars 67
-
Story4.5 out of 5 stars 67
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
-
4 out of 5 stars
-
Be Amazing or GO Home
- By William Cato on 11-28-24
By: Shep Hyken
-
Taking People With You
- The Only Way to Make Big Things Happen
- By: David Novak
- Narrated by: Sean Pratt
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 353
-
Performance4.5 out of 5 stars 292
-
Story4.5 out of 5 stars 290
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
-
2 out of 5 stars
-
I would like to recommend this book... but can't.
- By Michael on 01-30-12
By: David Novak
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 150
-
Performance4.5 out of 5 stars 128
-
Story4 out of 5 stars 126
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
4 out of 5 stars
-
Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 7 hrs and 3 mins
- Unabridged
-
Overall4 out of 5 stars 49
-
Performance4.5 out of 5 stars 37
-
Story4.5 out of 5 stars 39
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
5 out of 5 stars
-
Good Business Book on Teams
- By Lisa on 09-25-11
By: Adrian Gostick, and others
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 161
-
Performance4.5 out of 5 stars 132
-
Story4.5 out of 5 stars 132
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
Know What You're For
- A Growth Strategy for Work, an Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - foreword
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall5 out of 5 stars 414
-
Performance5 out of 5 stars 356
-
Story5 out of 5 stars 352
Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum by unleashing the most powerful marketing force there is: lasting word-of-mouth support.
-
5 out of 5 stars
-
WOW!
- By Keehsa on 03-03-20
By: Jeff Henderson, and others
-
Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Unabridged
-
Overall4.5 out of 5 stars 79
-
Performance4.5 out of 5 stars 67
-
Story4.5 out of 5 stars 67
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
-
4 out of 5 stars
-
Be Amazing or GO Home
- By William Cato on 11-28-24
By: Shep Hyken
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 32
-
Performance5 out of 5 stars 28
-
Story5 out of 5 stars 28
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Phenomenal practical guidance to taking care of our customers!
- By Nathan Unruh on 07-09-24
-
The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 5 hrs and 22 mins
- Unabridged
-
Overall5 out of 5 stars 24
-
Performance5 out of 5 stars 22
-
Story5 out of 5 stars 22
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
-
5 out of 5 stars
-
Reinforces core values
- By Vicki Cloutier on 04-07-22
-
What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- By: Nicholas J. Webb
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Unabridged
-
Overall4.5 out of 5 stars 175
-
Performance4.5 out of 5 stars 160
-
Story4.5 out of 5 stars 159
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
-
5 out of 5 stars
-
Must read if you are looking for a way to improve your business
- By Anonymous User on 05-06-20
By: Nicholas J. Webb
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- By: Mark Sanborn, Margaret Kelly - foreword
- Narrated by: Stephen Bel Davies
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall4 out of 5 stars 80
-
Performance4.5 out of 5 stars 76
-
Story4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
-
The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 32 mins
- Unabridged
-
Overall4.5 out of 5 stars 58
-
Performance4.5 out of 5 stars 48
-
Story4.5 out of 5 stars 48
The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
-
2 out of 5 stars
-
Brand propaganda
- By MR A G ADELAAR on 05-22-15
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
-
Overall4.5 out of 5 stars 519
-
Performance4.5 out of 5 stars 427
-
Story4.5 out of 5 stars 425
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
4 out of 5 stars
-
Very good information
- By Sand Storm IR.Tools Technology on 09-06-15
-
More Than a Boss
- Six Indispensable Leadership Tools For First-Time Managers
- By: Nick Brzozowski
- Narrated by: Joe Scalora
- Length: 3 hrs and 39 mins
- Unabridged
-
Overall5 out of 5 stars 33
-
Performance5 out of 5 stars 32
-
Story5 out of 5 stars 32
This is an audiobook about the basics. I won’t tell you how to become CEO or double your salary, but if your hope is to become the boss that you would have wanted, this is the audiobook for you.
-
2 out of 5 stars
-
Wasn’t expecting a DEI push in this book but yet there it is in chapter 2. I will not be finishing it.
- By Jake Beard on 10-27-24
By: Nick Brzozowski
-
The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- By: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
-
Overall5 out of 5 stars 28
-
Performance5 out of 5 stars 27
-
Story4.5 out of 5 stars 27
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
-
5 out of 5 stars
-
Incredible testament to the spirit of positive growth and change
- By Alexandra d. on 04-05-23
By: Jason Jennings, and others
-
The Commitment Engine
- Making Work Worth It
- By: John Jantsch
- Narrated by: John Jantsch
- Length: 6 hrs and 17 mins
- Unabridged
-
Overall4.5 out of 5 stars 36
-
Performance4.5 out of 5 stars 28
-
Story4.5 out of 5 stars 28
The small-business guru behind Duct Tape Marketing and The Referral Engine teaches listeners how to establish lasting commitment in their employees, customers, and businesses. Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm?
By: John Jantsch
-
HR on Purpose
- Developing Deliberate People Passion
- By: Steve Browne
- Narrated by: Steve Browne
- Length: 3 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 202
-
Performance4.5 out of 5 stars 170
-
Story4.5 out of 5 stars 170
Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
-
5 out of 5 stars
-
Enjoyable book about the HR profession
- By Rancher on 06-22-19
By: Steve Browne
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall4 out of 5 stars 81
-
Performance4.5 out of 5 stars 69
-
Story4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
5 out of 5 stars
-
This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
-
The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- By: Trevor Throness
- Narrated by: Tom Parks
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 75
-
Performance4.5 out of 5 stars 65
-
Story4.5 out of 5 stars 65
People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
-
5 out of 5 stars
-
great listen
- By RB Player on 03-30-18
By: Trevor Throness