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Turnaround Time
- Uniting an Airline and Its Employees in the Friendly Skies
- Narrado por: Oscar Munoz, Christopher Salazar
- Duración: 9 h y 7 m
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Resumen del Editor
Wall Street Journal Bestseller
Go behind the scenes with the CEO who led United Airlines’ remarkable turnaround.
Around the world and around the clock, the people of United Airlines are locked in a struggle against time to ensure your aircraft lands and takes off for another flight safely and efficiently. This “turnaround time” is the heartbeat of an industry in which the margin for error is nil and success is measured by fractions of a second.
Turning around an aircraft and turning around an airline are very different challenges in most respects, except one: it takes a united team to perform it well.
In 2015, when Oscar Munoz took the helm of this iconic brand, its culture was anything but united and its reputation was in free fall. A merger with its onetime rival Continental had stalled, operational and financial performance was badly trailing those of its competitors, and the bonds of trust with shareholders, customers, and employees had reached a breaking point.
Setting out an ambitious plan to rejuvenate the company, Oscar learned that there was nothing wrong at United that couldn’t be fixed by championing what was right—the employees themselves.
Meanwhile, only a month into the job, Oscar suffered a near-fatal heart attack that set in motion a race against the clock to find a heart transplant to save his life, even as he fought to salvage his vision for United’s revival. The health emergency might have been the end of the story—until employees and union leaders rallied around Oscar, inspiring him to pull through, something he did within weeks following a successful procedure.
Oscar and the people he led, both with new leases on life, would go on to weather more turbulence, overcoming battles with investors and navigating several PR crises—including a global pandemic—to deliver top-tier operational performance, strong returns to shareholders, and ascending levels of customer satisfaction. By the end of his tenure, the people of United were finally flying together as one team, defying pessimism from industry insiders and rekindling optimism from employees and the customers they served.
With candor, humor, and heartfelt wisdom, Oscar reveals how he rose from humble immigrant origins to lead United Airlines through one of modern business’s greatest corporate turnarounds. He offers soulful, much-needed leadership lessons for today’s world: listening with empathy, standing up for employees, building durable cultures that are profitable because they’re principled, and advancing a vision for a genuinely inclusive economy for the future.
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Whether you’re a new CEO trying to navigate chaotic workdays or a veteran of the C-Suite trying to reignite your passion, focus is your most important asset. Many owners and CEOs think they have to be involved in every aspect of their business. They spend valuable brainpower on low-priority decisions. Before long, they’re overworked and burned out.
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Reading this with my boss
- De Taniesha Whorton en 12-06-22
De: Trey Taylor
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Pathfinders
- Extraordinary Stories of People Like You on the Quest for Financial Independence—and How to Join Them
- De: JL Collins
- Narrado por: Kevin Meyer, Audrey J Williams
- Duración: 9 h y 10 m
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From “The Godfather of FI”, a follow-up to his international best-selling personal finance sensation The Simple Path to Wealth! Pathfinders brings together scores of amazing and insightful real-life stories from real people on the journey to financial independence—providing practical encouragement and inspiration for anyone who wants to join them.
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Wish it was narrated by JL
- De T. Huff en 11-13-23
De: JL Collins
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Tired of Trying
- How to Hold On to God When You’re Frustrated, Fed Up, and Feeling Forgotten
- De: Ashley Morgan Jackson
- Narrado por: Ashley Morgan Jackson
- Duración: 5 h y 28 m
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You’ve tried it all―saying the right words and prayers, reading the right Bible verses―but nothing seems to work. What do you do when your faith doesn’t seem to be “working” anymore? Ashley Morgan Jackson is no stranger to this kind of spiritual exhaustion and discouragement. Much like the biblical character Jacob, Ashley wrestled with God, trying desperately to keep trusting Him despite her pain. It was here she found that sometimes God requires us to hold on to Him so we can let go of everything holding us back.
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hope...
- De Sarah Adamo en 06-29-24
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Glory Lost and Found
- How Delta Climbed from Despair to Dominance in the Post-9/11 Era
- De: Seth Kaplan, Jay Shabat
- Narrado por: Joseph Durika
- Duración: 25 h y 53 m
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Glory Lost and Found: How Delta Climbed from Despair to Dominance in the Post-9/11 Era tells the story of Delta's dramatic tumble into bankruptcy and how it climbed its way back to pre-eminence despite hurricane-force headwinds: high fuel prices, a hostile takeover bid, relentless competition, economic meltdowns, and geopolitical shocks.
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For Aviation Enthusiasts & the Business Industry
- De Striker en 03-24-17
De: Seth Kaplan, y otros
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7L: The Seven Levels of Communication
- Go from Relationships to Referrals
- De: Michael J Maher
- Narrado por: Michael J Maher
- Duración: 4 h y 30 m
- Versión completa
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The Seven Levels of Communication tells the entertaining and educational story of Rick Masters, who is suffering from a down economy when he meets a mortgage professional who has built a successful business without advertising or personal promotion. Skeptical, he agrees to accompany her to a conference to learn more about her mysterious methods. Rick soon learns that the rewards for implementing these strategies are far greater than he had ever imagined.
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Great advice, difficult reader
- De Jennifer Alynn-Perri en 04-12-17
De: Michael J Maher
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The Ins-N-Outs of In-N-Out Burger
- The Inside Story of California's First Drive-Through and How It Became a Beloved Cultural Icon
- De: Lynsi Snyder
- Narrado por: Amanda Sanfilippo, Lynsi Snyder, Tim Tremaine, y otros
- Duración: 6 h y 52 m
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When Lynsi Snyder’s grandparents founded In-N-Out Burger in 1948, they built it with a passion for quality and service that Lynsi embraced at a young age. After starting as a store associate at age seventeen, she then worked in other departments, gaining firsthand experience with almost every aspect of the family business until she became president in 2010. She has led the company through explosive growth—today, there are three-hundred-ninety-two stores and counting—and is deeply committed to the well-being of the In-N-Out Burger family.
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Great story about dedication and perseverance
- De Anthony Fasulo en 10-20-23
De: Lynsi Snyder
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A CEO Only Does Three Things
- Finding Your Focus in the C-Suite
- De: Trey Taylor
- Narrado por: Trey Taylor
- Duración: 4 h y 2 m
- Versión completa
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General
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Historia
Whether you’re a new CEO trying to navigate chaotic workdays or a veteran of the C-Suite trying to reignite your passion, focus is your most important asset. Many owners and CEOs think they have to be involved in every aspect of their business. They spend valuable brainpower on low-priority decisions. Before long, they’re overworked and burned out.
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Reading this with my boss
- De Taniesha Whorton en 12-06-22
De: Trey Taylor
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Pathfinders
- Extraordinary Stories of People Like You on the Quest for Financial Independence—and How to Join Them
- De: JL Collins
- Narrado por: Kevin Meyer, Audrey J Williams
- Duración: 9 h y 10 m
- Versión completa
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General
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Narración:
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Historia
From “The Godfather of FI”, a follow-up to his international best-selling personal finance sensation The Simple Path to Wealth! Pathfinders brings together scores of amazing and insightful real-life stories from real people on the journey to financial independence—providing practical encouragement and inspiration for anyone who wants to join them.
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Wish it was narrated by JL
- De T. Huff en 11-13-23
De: JL Collins
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Tired of Trying
- How to Hold On to God When You’re Frustrated, Fed Up, and Feeling Forgotten
- De: Ashley Morgan Jackson
- Narrado por: Ashley Morgan Jackson
- Duración: 5 h y 28 m
- Versión completa
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General
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Narración:
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Historia
You’ve tried it all―saying the right words and prayers, reading the right Bible verses―but nothing seems to work. What do you do when your faith doesn’t seem to be “working” anymore? Ashley Morgan Jackson is no stranger to this kind of spiritual exhaustion and discouragement. Much like the biblical character Jacob, Ashley wrestled with God, trying desperately to keep trusting Him despite her pain. It was here she found that sometimes God requires us to hold on to Him so we can let go of everything holding us back.
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hope...
- De Sarah Adamo en 06-29-24
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MCU
- The Reign of Marvel Studios
- De: Joanna Robinson, Dave Gonzales, Gavin Edwards
- Narrado por: Andrew Kishino, Joanna Robinson
- Duración: 16 h y 40 m
- Versión completa
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Marvel Entertainment was a moribund toymaker not even twenty years ago. Today, Marvel Studios is the dominant player both in Hollywood and in global pop culture. How did an upstart studio conquer the world? In MCU, beloved culture writers Joanna Robinson, Dave Gonzales, and Gavin Edwards draw on more than a hundred interviews with actors, producers, directors, and writers to present the definitive chronicle of Marvel Studios and its sole ongoing production, the Marvel Cinematic Universe.
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Puff piece.
- De Habu1271 en 10-26-23
De: Joanna Robinson, y otros
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Undistracted
- Capture Your Purpose. Rediscover Your Joy.
- De: Bob Goff
- Narrado por: Bob Goff
- Duración: 6 h y 1 m
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Through the pithy and inspiring storytelling that has endeared him to millions, bestselling author Bob Goff invites you to laugh with more gusto, dream with more confidence, and love with more intention in this disarming call to live Undistracted. Bob’s stories are like the rumble strips on the road that make you suddenly alert to how far you have drifted from your lane. From visiting friends in San Quentin to accidentally getting into a stalker’s car at the airport to establishing Uganda’s first space program, Bob shows you the way back to an audaciously attentive life.
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For a very specific demographic
- De Melissa Wood en 03-16-22
De: Bob Goff
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Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- De: Mark Goulston MD
- Narrado por: Arthur Morey
- Duración: 7 h y 53 m
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Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen provides simple but powerful techniques listeners can use to really get through to people.
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Meh.
- De AnnMarie en 08-23-21
De: Mark Goulston MD
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The Devil You Know
- A Black Power Manifesto
- De: Charles M. Blow
- Narrado por: JD Jackson
- Duración: 6 h y 9 m
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Historia
From journalist and New York Times best-selling author Charles Blow comes a powerful manifesto and call to action for Black Americans to amass political power and fight white supremacy.
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A radical plan for Black liberation
- De Elizabeth en 01-27-21
De: Charles M. Blow
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The Last of the Seven
- A Novel of World War II
- De: Steven Hartov
- Narrado por: Raphael Corkhill
- Duración: 9 h y 41 m
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A lone soldier wearing a German uniform stumbles into a British military camp in the North African desert with an incredible story to tell. He is the only survivor of an undercover operation meant to infiltrate a Nazi base, trading on the soldiers’ perfect fluency in German. However, this man is not British-born but instead a German Jew seeking revenge for the deaths of his family back home in Berlin.
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Top secret WW ll Jewish commandos
- De BG en 07-21-24
De: Steven Hartov
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Saving Aziz
- How the Mission to Help One Became a Calling to Rescue Thousands from the Taliban
- De: Chad Robichaux, David L. Thomas - contributor, Glenn Beck
- Narrado por: Chad Robichaux, Glenn Beck
- Duración: 6 h y 32 m
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In Saving Aziz, Chad will give you a behind-the-scenes view of the evacuation efforts that saved thousands from the Taliban during the historic humanitarian crisis following the United States’ hasty withdrawal from Afghanistan.
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Blessed
- De Teri Herron en 02-01-23
De: Chad Robichaux, y otros
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Grateful American
- A Journey from Self to Service
- De: Gary Sinise, Marcus Brotherton
- Narrado por: Gary Sinise
- Duración: 12 h y 13 m
- Versión completa
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Theater icon, award-winning film and television star, and American patriot Gary Sinise shares the never-before-told story of his journey from trouble-making Chicago kid to cofounder of the legendary Steppenwolf Theater Company, world-famous actor, and tireless advocate for America’s active duty defenders, veterans, and first responders.
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Very Grateful
- De itseaya en 02-12-19
De: Gary Sinise, y otros
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The Art of Extraordinary Confidence
- Your Ultimate Path to Love, Wealth, and Freedom
- De: Dr. Aziz Gazipura PsyD
- Narrado por: Dr. Aziz Gazipura
- Duración: 13 h y 20 m
- Versión completa
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Confidence is the doorway to success in all areas of life. Whether you want to excel in your career, triple your income, create an amazing relationship, or just feel happy and satisfied with who you are, self-confidence is essential. In this inspiring and liberating book, Dr. Aziz slices through each obstacle on the path towards ever-increasing confidence.
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Finally! This book really is life changing!
- De Brianne en 05-05-17
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Born Twice
- Memoir of a Special Forces SOG Warrior
- De: Dale Hanson
- Narrado por: Dale Hanson
- Duración: 15 h y 25 m
- Versión completa
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Dale Hanson takes us from a northern Minnesota boyhood to the incredible stresses of US special operations during the Vietnam War, the deadly world of MAC-V-SOG, the top-secret Special Forces project that conducted America’s secret war against the Communist forces on the Ho Chi Minh Trail. Shrouded in mystery and equipped with exotic weaponry, SOG operators suffered casualty rates in excess of 100 percent for three successive years.
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Politics
- De Anonymous User en 11-30-23
De: Dale Hanson
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Blind Man's Bluff
- The Untold Story of American Submarine Espionage
- De: Sherry Sontag, Christopher Drew
- Narrado por: George Wilson
- Duración: 15 h y 47 m
- Versión completa
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No espionage missions have been kept more secret than those involving American submarines. Now, Blind Man's Bluff shows for the first time how the navy sent submarines wired with self-destruct charges into the heart of Soviet seas to tap crucial underwater telephone cables. It unveils how the navy's own negligence might have been responsible for the loss of the USS Scorpion, a submarine that disappeared, all hands lost, 30 years ago.
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best Cold War documentary...
- De Kojoukhinator Sr. en 11-15-17
De: Sherry Sontag, y otros
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True Crime Case Histories, Books 1, 2 & 3
- 32 Disturbing True Crime Stories (3 Book True Crime Collection)
- De: Jason Neal
- Narrado por: Timothy G. Little
- Duración: 12 h y 17 m
- Versión completa
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I start all of my true crime books with a quick word of warning. Most news articles and television true crime shows skim over the vile details of truly horrible crimes. In my books, I don’t gloss over the facts, regardless of how disgusting they may be. I try to give my listeners a clear and accurate description on just how demented the killers really were. I do my best not to leave anything out. The stories included in these books are not for the squeamish.
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For true crime beginners....
- De BG en 06-03-21
De: Jason Neal
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The Happiness Project
- De: Gretchen Rubin
- Narrado por: Gretchen Rubin
- Duración: 10 h y 15 m
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Gretchen Rubin had an epiphany one rainy afternoon in the unlikeliest of places: a city bus. "The days are long, but the years are short," she realized. "Time is passing, and I'm not focusing enough on the things that really matter." In that moment, she decided to dedicate a year to her happiness project.
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Disappointed
- De Brian en 03-14-11
De: Gretchen Rubin
Lo que los oyentes dicen sobre Turnaround Time
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Ejecución
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- l.duncan
- 05-23-23
Good listen.
Amazing story of the turnaround, that you can definitely see has happened to United over the past few years. but also the personal story of Oscar while he was the head of United and all of his challenges such as his heath.
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- Gstahle
- 05-07-23
A good and worthwhile listen
The reader certainly isn't an av-geek and the author shows some revisionist history, but it's entertaining and educational
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- Terrance Hooks
- 01-06-24
Such a aspirational story
It was a great listen considering the fact that I work for the company. Will totally recommend this book to co workers, family, and friends.
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- an avid buyer
- 06-11-23
Excellent book!
This is a story of two survivals: United Airlines and it’s CEO. Both fascinating and full of inspirational moments, my favorite part is how both were empowered by Oscar’s incredible culture and values. His family, al the people that raised him, and the millennial traditions he was part of allowed him to see the possibilities others would not have seen.
I recommend this book wholeheartedly!
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- Amazon Customer
- 05-24-23
Turnaround Opinion
Eager to learn about leadership, commercial aviation and a life at the helm of a powerful company, I set out listening to the book. Early in the reading I listened to the part of Mr. Munoz being considered for the head position at United. With prejudice, I assumed his promotion to the top spot had mostly to do with leftist ideals and a example of affirmative action. Did he think his readers wouldn’t see such a clear political agenda. The more I listened, however, I learned that the author didn’t shy away from his Latino origin and the context of his hiring in a time fraught with division. He bravely discussed his Latino background. He delivered examples of how his diverse background provided him a special ability to effectively lead. His authenticity disarmed my prejudice. His story tells about his fighting spirit, his force for change, and his values. The flow of the book worked well to hold my attention. He equips the reader with multiple leadership lessons, heart warming stories and a special perspective of aviation industry in present history. I’m proud of him as a fellow American. I’m sorry for my racist response. I will root out my prejudice and racist thoughts. I would be honored to achieve a small portion of the good he’s achieved for mankind and for America. Only 4 reviews?! Come on, get with the program and check this one out!
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- alex
- 06-17-23
Excellent book!!
I read paper copy and also parts on runs on audible so left a longer review on there but it is one of my favorite books of all time. Incredible story - inspirational with a lot of leadership lessons as well! Highly recommended!!
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- Tionne Jackson
- 01-14-24
It’s a good book and…
I would love to have heard more about the actual plan he implemented to save the airline. The bulk of the book talked about his heart attack and how that changed everything for him personally—and that’s a significant event in any person’s life. And, I don’t want to diminish the significance.
That said, I’ve listened to other books my former CEO’s and they talked about the strategy and how it was implemented to save or grow the company. He did talk about that, but I would like it to have been more in-depth.
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- shovan chandra
- 09-30-23
Highly recommend
What an incredible story of a first generation immigrant who led with his heart and transformed the United and the aviation industry
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- A. Spider
- 11-27-23
Half about United
Oscar seems like a nice guy but United really isn’t the focus of this book. Over half of this book is about the memoirs of Oscar. For United, Oscar doesn’t really say very much other than investing in employees. He mentions restoring some pass benefit restrictions and getting contracts done but he doesn’t actually mention what some of the issues were. He had a segment where he explained why he didn’t want Gordon Bethune to come back as Chairman and that was insightful but I found most of it to be lacking. He spends a good portion at the end talking about Boom and EVTOL. I have no doubt that one day we are going to see both that isn’t today and it isn’t going to be the near term future either. It also doesn’t give United any type of advantage. United is going to have the same aircraft in the future that everyone else has and he said himself in the book that air travel is too commoditized. He also spent, in my opinion, too much time talking about Flight 3411. It was a PR disaster and sure certain policies needed to be changed but to apologize to someone who refused to comply with instructions set a terrible precedent.
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- Richard
- 04-18-24
Pure fantasy
Anyone who has flown UA even recently knows that UA is horrible! Munoz says that there is no ‘no’ at UA but that’s not at all reality. When I couldn’t use my PlusPoints because of their issue, I was told ‘no, we can’t extend them’. When they lost my bicycle they told me ‘no, we won’t pay to replace it’. UA is the worst airline in the US!
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