What if healthcare leadership could be revolutionized by empathy and curiosity? In our latest episode, we sit down with Dr. Julie Kennedy Oehlert, the Chief Experience and Brand Officer for ECU Health, whose inspiring journey from a nurse aide at 14 to a healthcare leader offers a masterclass in compassionate leadership. With over four decades of experience, Julie shares her unique insights into patient experience, strategic operations, and the integral role of empathy and curiosity in driving innovation.

Imagine team meetings that reinvigorate your organization's mission, vision, and values, turning them from stale clichés into living, breathing elements of your work culture. Through engaging anecdotes and creative communication tools like memes, we explore how connecting individual roles to your organization's core principles can inspire and retain employees, especially in the wake of the pandemic. Julie’s insights illuminate the power of aligning behavior standards with core values through crowdsourcing, creating a self-reinforcing culture of authenticity and accountability.

Our discussion doesn't stop at organizational strategies. Dive into the heart of healthcare, where love, empathy, and human connection are crucial in balancing technological advancements. Julie shares her passion for pollinators like bees and butterflies, symbolizing her holistic approach to caring for people and the planet. We wrap up with thoughts on the importance of rewarding effort, learning from mistakes, and managing personal brands authentically, emphasizing the need for empathetic leadership to inspire innovation and drive the evolution of healthcare toward a brighter future.

Host: Chris Comeaux, President / CEO of TCN / TCG
Guest: Julie Kennedy Oehlert, Chief Experience and Brand Officer for ECU Health

https://www.teleioscn.org/anatomy-of-leadership/people-making-with-julie-kennedy-oehlert

Curious about the art of brand mechanics and how effective listening can transform your career? Join us as we sit down with Tom Howell, a marketing communications expert with over four decades of experience. Tom, a principal at Hundred Trees LLC, shares his remarkable journey from broadcast news to leading iconic campaigns such as Louisville Water Company's Pure Tap and Kentucky's Unbridled Spirit. Discover how his unique title, "brand mechanic," came to be, and why listening is his superpower. Tom's heartfelt stories about being a grandfather add a personal touch to our conversation on leadership and branding.

We then venture into the world of hospice and palliative care, inspired by the poignant tagline, "because the end of life is part of living." Reflecting on insights from focus groups and leadership principles from "The Anatomy of Leadership," we discuss the necessity of aligning organizational offerings with community needs through effective two-way communication. Learn about the importance of reliability, qualitative research, and the power of metaphors in shaping internal and external messaging strategies. This chapter underscores the importance of making and keeping promises, especially in sensitive fields like end-of-life care, where social media can amplify both successes and failures.

Finally, we explore the profound impact of leadership on branding and customer care. Tom and I delve into real-life examples, such as the "Unbridled Spirit" campaign, and how it repositioned Kentucky as a desirable destination, enhancing both employee morale and customer perception. Through stories of leadership during crises and the concept of the GIMBA walk, we emphasize the importance of leaders staying connected with their teams and customers. This episode offers valuable insights into how a cohesive and inclusive brand message can create lasting community impact and drive organizational success. Tune in to discover how transformative leadership and effective branding go hand-in-hand.


Guest: Tom Howell, Principal at Hundred Trees LLC

Host: Chris Comeaux, President / CEO of TCN/TCG

https://www.teleioscn.org/anatomy-of-leadership/message-into-the-community-with-tom-howell

Ever wondered how some leaders can transform teams and foster lasting organizational change? In this episode, you'll uncover the secret strategies behind effective leadership as we chat with Kevin Pickhart, Executive Chairman of Ferris Systems International. From his early days at Xerox to a remarkable 24-year journey as CEO at Ferris Systems, Kevin shares invaluable lessons learned and the profound impact of his mentor, Dr. Lee Thayer.

Discover how Kevin tackled communication challenges within his organization by shifting his focus to deeper issues of alignment and respect. Learn from a pivotal moment in his career when unconventional advice reshaped his approach to leadership, offering powerful insights into creating a unified and effective organizational culture. By listening, you'll gain a fresh perspective on strategic problem-solving and the importance of a leader's focus on organizational dynamics.

Join us as we explore the vital role of meaningful communication in both business and healthcare settings. Kevin dives into the concept of aligning customer needs with business goals and the significance of lifelong learning and leadership evolution. With rich personal anecdotes and wisdom, this episode promises to equip you with strategies for sustainable growth and resilience within your teams. Don't miss out on these invaluable leadership insights!

Guest: Kevin Pickhardt, Executive Chairman at Pharos Systems International
Host: Chris Comeaux, President / CEO of TCN/TCG

https://www.teleioscn.org/anatomy-of-leadership/meaning-management-with-kevin-pickhardt