In this episode, Brett & Casey McManus, owners of Après Inn in Killington, Vermont, share their journey of becoming hoteliers and accidentally going viral on Instagram @Innvestors

Listen now to learn about:

• The Accidental Journey into Hospitality: Brett and Casey discuss their unconventional path.
• Community Impact: The role of their hotel in the Killington, Vermont community and how they have revitalized the local area through their hospitality efforts.
• Creating the Ideal Guest Experience: How they identified and catered to their target guests, particularly outdoor enthusiasts like skiers and mountain bikers.
• Navigating Surprises in Hospitality: Brett and Casey share unexpected challenges and surprises they encountered while running their motel.
• Balancing In-Person and Digital Interactions: Comparing the benefits of face-to-face guest interactions with their social media following.
• Social Media Strategy: The organic growth of their Instagram presence and how they create engaging content with minimal time investment.
• Lessons Learned and Future Plans: Reflections on their journey so far and their vision for the future, including potential brand partnerships and business growth.
• Translating Teaching Skills to Hospitality: Casey explains how her background in education helps her manage guest interactions and team building in their hospitality business.
• Expanding and Innovating: Their excitement about future opportunities and continuing to innovate in the hospitality industry.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Michaelangelo L'Acqua, Global Director of Entertainment and Culture at SH Hotels and Resorts, shares insights on the evolving nature of human connection in relation to hospitality.

Listen now to learn about:

• Human Connection in Hospitality: Learn why hospitality will remain a bastion of human-to-human connections despite increasing automation.
• The Essence of Luxury: Discover the importance of mastery and human input in creating luxury experiences.
• Changing Definitions of Luxury: Explore how younger generations define luxury through experiences, context, and social responsibility.

Listen to our other episode for the first part of our conversation: The Most Creative Man in Hospitality

Watch this conversation on YouTube

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Michaelangelo L'Acqua, Global Director of Entertainment and Culture at SH Hotels and Resorts, shares his insights on how creativity can elevate the guest experience in the hospitality industry.

Listen now to learn about:

• Michelangelo's Unique Role (01:26) - Learn about Michelangelo's role as a creative director in the entertainment and culture space and how it differs from traditional roles.
• The Importance of Music (03:23) - Discover why Michelangelo always starts with the soundtrack and how music can create a seamless experience that engages all five senses.
• Translating Vision into Reality (09:59) - Understand the process of translating a brand's vision into a tangible guest experience and the importance of humility and collaboration in this process.
• Strategic Thinking (15:45) - Explore how to strategically integrate entertainment and culture into a brand's essence.
• Balancing Predictability and Creativity (19:57) - Learn how to maintain a balance between creating a predictable, scalable experience and keeping it fresh and inspiring.
• Learning from Jazz (20:01) - Hear Michelangelo's analogy of jazz to explain how structured guidelines can empower creativity and improvisation in different cultural contexts.
• Creating Moments of Awe (24:04) - Find out how hospitality can serve as a canvas for creative expression, offering opportunities to create memorable moments for guests.

New to Hospitality Daily? Start here.

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Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands