Will Martin is co-founder and financial director at Littledart Fulfilment, a 3PL providing bespoke eCommerce fulfilment that’s as unique as your business.

Hit PLAY to hear:

• The role of personalization in fulfilment
• How efficient systems and tech help in fulfilment operations
• Why having a motivated team pays off
• The importance of early and accurate forecasting
• Balancing cost and quality in fulfilment

Key timestamps to dive straight in:

[06:33] Fulfilment helps in brand loyalty and customer retention.

[09:34] Balancing cost and team importance in fulfillment.

[11:13] Models based on time and space, great working environment for the team.

[14:34] Managing peak seasons.

[16:38] Early planning, be realistic, aim high. Avoid stress.

[18:21] Will’s Top Tips!

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