In this episode, Steve Fretzin and Randa Predergast discuss:

• Committing to your processes no matter how busy or slow your firm is.
• Why many lawyers struggle with billing and accounts receivable.
• Perceived value in your costs with your clients and setting expectations around billing with them.
• Handling difficult AR and collections with clients.

Key Takeaways:

• Lack of processes, lack of time, and thinking emotionally about your costs are three of the biggest issues around lawyers receiving their proper payments.
• Lawyers make exceptions more than any other professional industry leading to higher levels of AR. You are not being exceptional when you make exceptions.
• You can have your clients on ACH and autopay as long as it is kept securely. This will nearly eliminate your AR.
• Book keeping and collections should not be done by the attorney. They are delegatable to other professionals.

"We want to remove the attorney from this process as much as possible. I only like to bring them in on making decisions about stopping work because of non-payment. So all the tasks up until that point should really go to a legal assistant, admin, billing clerk, or something of that sort, not even a paralegal." — Randa Predergast

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Episode References:

• The Go-Giver by Bob Burg & John David Mann: https://thegogiver.com/

About Randa Predergast: Providing expert services in law firm and case processes (including implementation and training), paralegal support, and billing clerk services on a 1099 basis.

Connect with Randa Predergast:

Website: https://mrsjunelegal.com/

LinkedIn: https://www.linkedin.com/company/mrs-june-legal-llc/

LinkedIn: https://www.linkedin.com/in/attorneywhisperer/

TikTok: https://www.tiktok.com/@attorneywhisperer

Connect with Steve Fretzin:

LinkedIn: Steve Fretzin

Twitter: @stevefretzin

Instagram: @fretzinsteve

Facebook: Fretzin, Inc.

Website: Fretzin.com

Email: Steve@Fretzin.com

Book: Legal Business Development Isn't Rocket Science and more!

YouTube: Steve Fretzin

Call Steve directly at 847-602-6911

Show notes by Podcastologist Chelsea Taylor-Sturkie

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.