Episodes

  • Exploring Ageism in the Workplace: Redefining Mentorship and Layoffs

    Exploring Ageism in the Workplace: Redefining Mentorship and Layoffs
    Sep 3 2024
    Ageism is more than just a buzzword—it's a reality impacting every generation in the workplace. From mentorship dynamics to the relevance of institutional knowledge, this episode dives into the complexities of age-related assumptions, the importance of soft skills, and how downsizing strategies disproportionately affect certain demographics. In this episode, we look at ageism, workplace dynamics, soft skills, institutional knowledge, mentorship, layoffs, and downsizing, exploring how these elements intersect and impact careers across generations. Key Takeaways: Ageism in the workplace impacts individuals across different generations, leading to misconceptions and biases. Soft skills and meaningful relationships are critical for career success and navigating generational differences. Institutional knowledge is becoming less relevant in today’s fast-paced, technology-driven workplace. Mentorship should evolve into a reciprocal relationship where both mentor and mentee learn from each other. Layoffs and downsizing are often used strategically to target specific age groups, requiring vigilant oversight to ensure fairness. Continuous learning and adaptability are crucial in combating ageism and staying relevant in the modern workplace. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    49 mins
  • Ethical AI: Doing No Harm with Ivneet Kaur, Chief Information and Technology Officer at Sterling

    Ethical AI: Doing No Harm with Ivneet Kaur, Chief Information and Technology Officer at Sterling
    Aug 20 2024
    Ivneet Kaur, Sterling’s Chief Information and Technology Officer, shares her insights on AI, emphasizing the need for a holistic approach that includes strategy, governance, and upskilling. We dive deep into ethical AI, centralization for proper governance, and the necessity of removing bias and protecting privacy and security. We look at the importance of AI standards, interoperability, and third-party auditing to ensure fairness and accuracy. Additionally, we touch on the potential of AI in enhancing customer service and the need for robust security against AI-related attacks. In this episode, we look at AI, ethical AI, AI security attacks, governance, standards, interoperability, privacy, and explore how these key areas shape the future of work and technology. Key Takeaways Adopt a holistic approach to AI, integrating strategy, governance, and upskilling to navigate AI's complexities. Centralizing AI is essential for proper auditing, governance, and driving innovation without compromising ethics. Ethical AI prioritizes the removal of bias, safeguarding privacy, and ensuring security. Government regulation is crucial to prevent AI-driven harm and protect vulnerable populations. Establishing base standards for AI models is vital for interoperability across different providers. Third-party auditing of AI models is necessary to ensure fairness, accuracy, and mitigate risks. Chapters 00:00 Introduction and Setting the Stage 02:27 The State of AI: Separating Hype from Reality 08:12 Centralizing AI: Balancing Innovation and Governance 11:36 Ethical AI: Doing No Harm 13:42 The Role of Government in Regulating AI 18:58 The Importance of Learning about AI 21:25 Standards in AI 23:08 Interoperability and Portability 26:10 Data Portability and Model Governance 30:09 Trust and Verification in AI 36:05 AI Security Attacks 38:29 Improving Customer Service Experiences Connect with Ivneet Kaur on LinkedIn here: https://www.linkedin.com/in/ivneetkaur-exec/ Learn more about Sterling here: https://www.sterlingcheck.com/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    47 mins
  • The Impact of AI on Talent Acquisition, Employee Growth, and Internal Mobility with Melanie Lougee, ServiceNow

    The Impact of AI on Talent Acquisition, Employee Growth, and Internal Mobility with Melanie Lougee, ServiceNow
    Aug 13 2024
    We're diving deep into how AI reshapes talent acquisition, recruitment processes, and HR technology. From uncovering hidden talent to optimizing workflows, the focus is on balancing automation with human involvement and exploring the evolution of skills intelligence in employee growth and internal mobility. Melanie Lougee, Head of Next Gen HR Products (NowX Incubators) at ServiceNow is with us as we look at AI, HR technology, talent acquisition, hidden talent, automation, skills intelligence, and internal mobility. Discover how these key trends are driving the future of work and what they mean for HR professionals aiming to stay ahead in a tech-driven world. Key Takeaways AI is revolutionizing how we identify hidden talent within recruitment processes. Striking a balance between automation and human involvement is key to successful hiring strategies. Leveraging AI boosts process efficiency and transparency in HR workflows. Skills intelligence, driven by AI, enhances internal mobility and employee development. Integrating skills intelligence across business facets extends its value beyond HR. Human management is vital in nurturing talent amid evolving work dynamics and employee empowerment. Chapters 00:00 Who is Melanie Lougee 02:08 The Impact of AI on Talent Acquisition and Recruitment Processes 06:22 Challenges and Opportunities in Leveraging AI for HR Workflows 12:33 Balancing Automation and Human Involvement in Hiring 26:11 The Promise of Skills Intelligence Beyond HR 41:23 Guiding Employee Growth and Internal Mobility Drop Melanie a line here: https://www.linkedin.com/in/melanielougee/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    46 mins
  • Identity Verification: Ensuring Accurate Hiring and Understanding Misconceptions with Meg Wilson Chief Product Officer at Sterling

    Identity Verification: Ensuring Accurate Hiring and Understanding Misconceptions with Meg Wilson Chief Product Officer at Sterling
    Aug 7 2024
    Identity verification plays a critical role in hiring, preventing fraud, and ensuring accurate candidate information. Meg Wilson, Chief Product Officer at Sterling, discusses misconceptions, continuous monitoring, and how partnerships with ID.me and Yoti help industries like financial services and the gig economy prioritize identity verification. In this episode, we look at identity verification, hiring, background screening, fraud prevention, digital identity, financial services, and the gig economy. Connect with Meg Wilson here: https://www.linkedin.com/in/meghanboucherwilson/ Key Takeaways Identity verification is separate from background screening and not automatically included. Sterling partners with ID.me and Yoti for various levels of verification based on client needs. Financial services and the gig economy prioritize identity verification. Continuous identity monitoring ensures the actual person is employed. Starting with verified data in the screening process leads to faster, higher-quality results. The future of identity verification includes enabling candidate control over their data and considering identity verification for robots and algorithms. Chapters 00:00 Who is Meg Wilson Chief Product Officer at Sterling 03:03 The Role of Identity Verification in Hiring 08:21 Misconceptions and Separate Process for Identity Verification 11:30 Partnerships for Identity Verification 15:13 Continuous Monitoring of Identity 17:28 Starting with Verified Data in the Screening Process 20:12 False Identities and Verification 22:34 Ethical Considerations in Identity Verification 24:10 The Future of Identity Verification 25:54 Discrepancies and Candidate Experience 27:27 The Role of Identity in the Hiring Process 28:18 Identity-First Approach in Sales 30:37 Reusability of Verified Information 31:08 Target Market: Enterprise Organizations 33:13 Changing Attitudes Towards Hiring Convicted Felons 34:23 The Convergence of Screening, Monitoring, and Verification 35:40 Identity Verification Throughout the Employee Lifecycle 36:57 Identifying Companies That Understand the Importance of Identity Verification 39:07 Verification and Monitoring for Executives and Board Members 41:46 Verification and Monitoring for Robots and Algorithms Learn more about your ad choices. Visit megaphone.fm/adchoices
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    47 mins
  • The Rise of Skills-Based Hiring: How AI and Data are Shaping the Future of Work

    The Rise of Skills-Based Hiring: How AI and Data are Shaping the Future of Work
    Jul 30 2024
    We look at AI, skills-based hiring, COVID-19, internal mobility, assessments, data analysis, and workforce planning. We tango with how these elements shape the future of HR and the potential for outsourcing to emerging markets. Bruce Morton, Head of Strategy at Allegis Global Solutions answers the questions that have been burning a hole in our pockets. Key Takeaways Skills-based hiring has emerged as a vital response to the changes brought about by the COVID-19 pandemic, prompting organizations to rethink their work processes. AI plays a critical role in deconstructing work and matching skills to job requirements, helping organizations identify and leverage existing talent within their workforce. Utilizing assessments and data analysis can significantly improve hiring decisions, providing valuable insights into potential candidates and refining hiring processes. Internal mobility is crucial for maximizing the potential of existing employees, yet it is often hindered by a lack of trust and the complexity of navigating internal career paths. Creating a safe environment for employees to express their career aspirations is essential for fostering internal mobility and encouraging growth within the organization. AI and automation enhance workforce planning and recruitment by focusing on the actual work rather than rigid job descriptions, paving the way for a more dynamic and adaptable workforce. Connect with Bruce Morton here: https://www.linkedin.com/in/brucemorton/ Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    49 mins
  • Exploring Ethics and Ethical Reasoning in HR

    Exploring Ethics and Ethical Reasoning in HR
    Jul 23 2024
    We dig into the ethics of HR, discussing situational lying and its implications for employees. We explore the fine line between lying and omission in organizations. Special guests Jason Walker and Rey Ramirez introduce Thrive HR, their advisory and consulting firm, and share their expertise in recruiting, fractional HR, and AI applications. We question the boundaries of transparency, ethics and ethical reasoning, situational lying, pay equity, and effective communication in leadership. Key Takeaways Understanding the concept of situational lying and when it may be better for employees than destructive. The challenges of knowing where the line is between lying and omission in organizations. The role of HR advisory and consulting firms in areas such as recruiting, fractional HR, and consulting services. The importance of rationalizing the hype around AI and its application in HR. Transparency in leadership is crucial for building trust and engaging employees. Clear communication with employees is essential, and leaders should provide data and information to help employees understand the importance of certain initiatives. Pay equity is a complex issue, and organizations need to make efforts to address systemic inequities. Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    53 mins
  • Mastering Workplace Presentations: Engage, Entertain, and Educate with James Micklethwait at Kahoot!

    Mastering Workplace Presentations: Engage, Entertain, and Educate with James Micklethwait at Kahoot!
    Jul 16 2024
    We dive into mastering storytelling, interactivity, humor, and brevity. We tackle generational differences, the necessity for presentation training, and the value of communication skills for children. Elevate your presentations with actionable insights on virtual and in-person settings. We look at workplace presentations, presentation skills, generational differences, storytelling, interactivity, humor and brevity, authority, workplace culture and audience engagement. Episode Takeaways Challenges of keeping audiences engaged during workplace presentations. Importance of storytelling, interactivity, humor, brevity, and authority in effective presentations. Need for improved presentation training in the workplace. Value of communication skills in the curriculum for children. Storytelling, interactivity, and mixing up presentation styles are crucial for engaging the audience effectively. Feedback plays a significant role in improving presentation skills and boosting confidence. Adapting presentation styles for virtual and in-person settings is essential for effective communication. Chapters 00:00 Workplace Study Overview 03:13 The Unchanged Format of Presentations and Hybrid Working 06:46 The Superstar Presenter Spotlight Report: Pain Points and Solutions 33:20 The Power of Feedback: Enhancing Presentation Skills 47:13 Adapting Presentation Styles for Virtual and In-Person Settings 49:57 Unlocking Impactful Communication with Interactive Presentations Connect with WRKdefined on your favorite social network The Site | Substack | LinkedIn | Instagram | X | Facebook | TikTok Share your brand across the WRKdefined Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices
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    57 mins
  • Communication in Change Management: Aligning Values and Behaviors with Nellie Wartoft

    Communication in Change Management: Aligning Values and Behaviors with Nellie Wartoft
    Jul 9 2024
    We speak with Nellie Wartoft CEO at Tigerhall about change management, effective communication, training, and leadership. We slice it up and question employee experience, identity, adoption and transparency. Takeaways Change is constant, and organizations are experiencing more frequent and larger-scale changes. Effective communication is crucial during change management, and it should be tailored to different audiences within the organization. Individual identities and fear of loss play a significant role in people's resistance to change. AI adoption in organizations has gone through a pendulum swing, from widespread use to fear and control, but it is expected to shift towards more distributed use and control in the future. Clear communication and proper training are essential for successful change management. Leadership plays a critical role in driving culture and change within an organization. Companies should hire people who align with their desired culture and values. Transparency and open communication about expectations and values are key to building a strong culture. Chapters 00:00 Introduction and Recording Platform 03:44 Types of Projects in Change Management 09:49 Challenges of Change and Identity 23:35 AI in Organizations: Siloed or Centralized? 27:07 The Challenges of Change Management 29:24 Common Mistakes in Change Management 32:23 The Importance of Culture in Driving Change 36:17 The Role of Leadership in Shaping Culture 39:24 Hiring for Culture: Aligning Values and Behaviors 41:26 Transparency and Communication: Building a Strong Culture 45:07 The Myth of Bad Culture Learn more about your ad choices. Visit megaphone.fm/adchoices
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    54 mins