Customer Service

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  • The Starbucks Experience Audiobook By Joseph A. Michelli cover art

    • The Starbucks Experience

    • 5 Principles for Turning Ordinary into Extraordinary
    • By: Joseph A. Michelli
    • Narrated by: Jonathan Yen
    • Length: 6 hrs and 2 mins
    • Release date: 10-11-22
    • Language: English
    • 5 out of 5 stars 4 ratings

    • Since 1992, Starbucks's stock has risen a staggering 5,000 percent! The genius of Starbucks's success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty—all at the same time....

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  • The Referral Engine Audiobook By John Jantsch cover art

    • The Referral Engine

    • Teaching Your Business to Market Itself
    • By: John Jantsch
    • Narrated by: John Jantsch
    • Length: 6 hrs and 49 mins
    • Release date: 05-25-10
    • Language: English
    • 4 out of 5 stars 657 ratings
    • This practical, smart, and original guide is essential listening for any company looking to grow without a fat marketing budget...

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  • DISCOVER Questions™ Get You Connected Audiobook By Deb Calvert cover art

    • DISCOVER Questions™ Get You Connected

    • for Professional Sellers
    • By: Deb Calvert
    • Narrated by: Virtual Voice
    • Length: 5 hrs and 15 mins
    • Release date: 01-24-24
    • Language: English
    • 2 out of 5 stars 2 ratings
    • Make every sales call count and be the ONE seller buyers want to talk to! With DISCOVER Questions , you will be able to differentiate yourself ...

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  • How to Win Customers and Keep Them for Life Audiobook By Michael LeBoeuf Ph.D. cover art

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  • Make Your Brand Legendary Audiobook By Scott Wozniak cover art

    • Make Your Brand Legendary

    • Create Raving Fans with the Customer Experience Engine
    • By: Scott Wozniak
    • Narrated by: Scott Wozniak
    • Length: 5 hrs and 25 mins
    • Release date: 10-10-23
    • Language: English
    • 4.5 out of 5 stars 10 ratings

    • In Make Your Brand Legendary, Scott Wozniak provides the tools every company needs to create a legendary brand with raving fans....

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  • The Customer Centricity Playbook Audiobook By Peter Fader, Sarah Toms cover art

    • The Customer Centricity Playbook

    • Implement a Winning Strategy Driven by Customer Lifetime Value
    • By: Peter Fader, Sarah Toms
    • Narrated by: Steve Menasche
    • Length: 4 hrs and 2 mins
    • Release date: 06-11-19
    • Language: English
    • 4.5 out of 5 stars 38 ratings

    • Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers....

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  • The Referral of a Lifetime: Never Make a Cold Call Again! Audiobook By Tim Templeton cover art

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  • Mastering Account Management Audiobook By Dan Englander cover art

    • Mastering Account Management

    • 102 Steps for Increasing Sales, Serving Your Customers Better, and Working Less
    • By: Dan Englander
    • Narrated by: Jim Smith
    • Length: 2 hrs and 33 mins
    • Release date: 06-24-15
    • Language: English
    • 4 out of 5 stars 50 ratings
    • You're up to 55% more likely to win business with an existing customer than with an outside prospect. Mastering Account Management is your blueprint for winning long-term business....

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  • Exceptional Service, Exceptional Profit Audiobook By Leonardo Inghilleri, Micah Solomon cover art

    • Exceptional Service, Exceptional Profit

    • The Secrets of Building a Five-Star Customer Service Organization
    • By: Leonardo Inghilleri, Micah Solomon
    • Narrated by: Sean Pratt
    • Length: 5 hrs and 39 mins
    • Release date: 03-14-14
    • Language: English
    • 4.5 out of 5 stars 159 ratings
    • In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty....

    Regular price: $24.06 or 1 credit

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  • The Startup Owner's Manual Audiobook By Steve Blank, Bob Dorf cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 06-23-20
    • Language: English
    • 4.5 out of 5 stars 70 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

    Regular price: $21.49 or 1 credit

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  • The Hidden Leader Audiobook By Scott K. Edinger, Laurie Sain cover art

    • The Hidden Leader

    • Discover and Develop Greatness Within Your Company
    • By: Scott K. Edinger, Laurie Sain
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 49 mins
    • Release date: 05-18-15
    • Language: English
    • 4 out of 5 stars 7 ratings
    • Managers today need to make the most of all their resources - and The Hidden Leader shows them how to recognize and cultivate these talented but underutilized employees....

    Regular price: $25.78 or 1 credit

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  • Building Brand Communities: How Organizations Succeed by Creating Belonging Audiobook By Carrie Melissa Jones, Charles Vogl c

    Regular price: $21.80 or 1 credit

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  • The Good Jobs Strategy Audiobook By Zeynep Ton cover art

    • The Good Jobs Strategy

    • How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
    • By: Zeynep Ton
    • Narrated by: Tanya Eby
    • Length: 8 hrs and 20 mins
    • Release date: 01-14-14
    • Language: English
    • 4 out of 5 stars 285 ratings
    • Almost one in four American working adults has a job that pays less than a living wage....

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  • Amaze Every Customer Every Time Audiobook By Shep Hyken cover art

    • Amaze Every Customer Every Time

    • 52 Tools for Delivering the Most Amazing Customer Service on the Planet
    • By: Shep Hyken
    • Narrated by: Joe Bronzi
    • Length: 5 hrs and 26 mins
    • Release date: 05-12-14
    • Language: English
    • 4.5 out of 5 stars 213 ratings
    • You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy....

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  • Mastering the Irate Caller Audiobook By Joshua Martin cover art

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  • Dealing with Difficult People Audiobook By Roy Lilley cover art

    • Dealing with Difficult People

    • By: Roy Lilley
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 41 mins
    • Release date: 05-28-19
    • Language: English
    • 4 out of 5 stars 446 ratings

    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

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  • We First Audiobook By Simon Mainwaring cover art

    • We First

    • How Brands and Consumers Use Social Media To Build a Better World
    • By: Simon Mainwaring
    • Narrated by: John Lee
    • Length: 10 hrs and 25 mins
    • Release date: 08-29-11
    • Language: English
    • 3.5 out of 5 stars 15 ratings
    • Simon Mainwaring offers a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty, and profit....

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  • Hug Your Haters Audiobook By Jay Baer cover art

    • Hug Your Haters

    • How to Embrace Complaints and Keep Your Customers
    • By: Jay Baer
    • Narrated by: Jay Baer
    • Length: 5 hrs and 36 mins
    • Release date: 03-01-16
    • Language: English
    • 4.5 out of 5 stars 237 ratings
    • Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

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  • Raise the Bar Audiobook By Jon Taffer, Karen Kelly cover art

    • Raise the Bar

    • An Action-Based Method for Maximum Customer Reactions
    • By: Jon Taffer, Karen Kelly
    • Narrated by: Luke Daniels
    • Length: 7 hrs and 14 mins
    • Release date: 10-21-13
    • Language: English
    • 4.5 out of 5 stars 543 ratings
    • If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer....

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  • Converted Audiobook By Neil Hoyne cover art

    • Converted

    • The Data-Driven Way to Win Customers' Hearts
    • By: Neil Hoyne
    • Narrated by: Neil Hoyne
    • Length: 3 hrs and 19 mins
    • Release date: 02-22-22
    • Language: English
    • 4.5 out of 5 stars 63 ratings

    • Under pressure for quick results and facing fierce marketplace competition, too many marketers are boxed into spaghetti-to-the-wall forms of digital marketing that limit the potential of their long hours, countless experiments, and warehouses of data....

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