Customer Service

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  • Secrets of a Master Closer Audiobook By Mike Kaplan cover art

    • Secrets of a Master Closer

    • A Simpler, Easier, and Faster Way to Sell Anything to Anyone, Anytime, Anywhere
    • By: Mike Kaplan
    • Narrated by: Michael Pauley
    • Length: 4 hrs and 8 mins
    • Release date: 05-14-15
    • Language: English
    • 4.5 out of 5 stars 169 ratings
    • If you want to know, step by step, how to quickly, easily, and smoothly walk anyone from being a skeptical prospect to a happy customer that refers you friends, family, and colleagues...then you want to read this book....

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  • The Ultimate Question 2.0 (Revised and Expanded Edition) Audiobook By Fred Reichheld, Rob Markey cover art

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  • Lean Six Sigma: A Beginner’s Step-by-Step Guide to Implementing Six Sigma Methodology to an Enterprise and Manufacturin

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  • The Customer Rules Audiobook By Lee Cockerell cover art

    • The Customer Rules

    • The 39 Essential Rules for Delivering Sensational Service
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 3 hrs and 59 mins
    • Release date: 03-05-13
    • Language: English
    • 4.5 out of 5 stars 448 ratings
    • The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence....

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  • What Customers Crave Audiobook By Nicholas J. Webb cover art

    • What Customers Crave

    • How to Create Relevant and Memorable Experiences at Every Touchpoint
    • By: Nicholas J. Webb
    • Narrated by: James Foster
    • Length: 7 hrs and 1 min
    • Release date: 12-27-15
    • Language: English
    • 4.5 out of 5 stars 174 ratings
    • What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top....

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  • Winning on Purpose Audiobook By Fred Reichheld, Darci Darnell, Maureen Burns cover art

    • Winning on Purpose

    • The Unbeatable Strategy of Loving Customers
    • By: Fred Reichheld, Darci Darnell, Maureen Burns
    • Narrated by: Walter Dixon
    • Length: 8 hrs and 37 mins
    • Release date: 12-31-21
    • Language: English
    • 4.5 out of 5 stars 73 ratings

    • Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it....

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  • Jobs to Be Done Audiobook By Stephen Wunker, David Farber, Jessica Wattman cover art

    • Jobs to Be Done

    • A Roadmap for Customer-Centered Innovation
    • By: Stephen Wunker, David Farber, Jessica Wattman
    • Narrated by: Tim Andres Pabon
    • Length: 4 hrs and 52 mins
    • Release date: 11-07-16
    • Language: English
    • 4 out of 5 stars 111 ratings
    • Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services....

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  • Inbound Selling Audiobook By Brian Signorelli cover art

    • Inbound Selling

    • How to Change the Way You Sell to Match How People Buy
    • By: Brian Signorelli
    • Narrated by: Kevin Stillwell
    • Length: 7 hrs and 14 mins
    • Release date: 06-05-18
    • Language: English
    • 4.5 out of 5 stars 47 ratings

    • Change the way you think about sales to sell more, and sell better. Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information....

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  • Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Li

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  • Chief Marketing Officers at Work Audiobook By Josh Steimle cover art

    • Chief Marketing Officers at Work

    • By: Josh Steimle
    • Narrated by: DJ Holte
    • Length: 13 hrs and 19 mins
    • Release date: 10-04-16
    • Language: English
    • 4.5 out of 5 stars 87 ratings
    • This book provides a fly-on-the-wall perspective on what it's like to be a CMO and will help C-level executives....

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  • Driven to Delight Audiobook By Joseph A. Michelli cover art

    • Driven to Delight

    • Delivering World-Class Customer Experience the Mercedes-Benz Way
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli
    • Length: 7 hrs and 31 mins
    • Release date: 12-06-15
    • Language: English
    • 4 out of 5 stars 97 ratings
    • Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....

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  • Selling with a Servant Heart Audiobook By Jim Doyle cover art

    • Selling with a Servant Heart

    • Ten Lessons to the Path to Joy and Increased Income
    • By: Jim Doyle
    • Narrated by: Jim Doyle
    • Length: 5 hrs and 1 min
    • Release date: 11-05-21
    • Language: English
    • 5 out of 5 stars 14 ratings

    • There is a common misconception that being good at sales necessitates aggressive closing or finding ways to effectively bring in clients. Think again! Listen to find out more....

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  • Chief Customer Officer 2.0 Audiobook By Jeanne Bliss cover art

    • Chief Customer Officer 2.0

    • How to Build Your Customer-Driven Growth Engine
    • By: Jeanne Bliss
    • Narrated by: Christine Marshall
    • Length: 7 hrs and 12 mins
    • Release date: 10-17-23
    • Language: English
    • 5 out of 5 stars 1 rating

    • A customer experience roadmap to transform your business and culture....

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  • The Automatic Customer Audiobook By John Warrillow cover art

    • The Automatic Customer

    • Creating a Subscription Business in Any Industry
    • By: John Warrillow
    • Narrated by: Don Hagen
    • Length: 5 hrs and 15 mins
    • Release date: 02-05-15
    • Language: English
    • 4.5 out of 5 stars 1,038 ratings
    • Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

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  • The Lean Product Playbook Audiobook By Dan Olsen cover art

    • The Lean Product Playbook

    • How to Innovate with Minimum Viable Products and Rapid Customer Feedback
    • By: Dan Olsen
    • Narrated by: Walter Dixon
    • Length: 9 hrs and 54 mins
    • Release date: 05-19-16
    • Language: English
    • 4.5 out of 5 stars 653 ratings
    • The missing manual on how to apply Lean Startup to build products that customers love....

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  • Powerful Phrases for Effective Customer Service Audiobook By Renee Evenson cover art

    • Powerful Phrases for Effective Customer Service

    • Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
    • By: Renee Evenson
    • Narrated by: Kelly D’Ambrosio
    • Length: 7 hrs and 58 mins
    • Release date: 08-30-22
    • Language: English
    • 1 out of 5 stars 1 rating

    • Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.

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  • The Forever Transaction Audiobook By Robbie Kellman Baxter cover art

    • The Forever Transaction

    • How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
    • By: Robbie Kellman Baxter
    • Narrated by: Caroline Miller
    • Length: 6 hrs and 16 mins
    • Release date: 09-24-21
    • Language: English
    • 5 out of 5 stars 23 ratings

    • Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and Target....

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  • Be Amazing or Go Home Audiobook By Shep Hyken cover art

    • Be Amazing or Go Home

    • Seven Customer Service Habits That Create Confidence with Everyone
    • By: Shep Hyken
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 20 mins
    • Release date: 04-11-18
    • Language: English
    • 4.5 out of 5 stars 77 ratings

    • Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master....

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  • The Experience Mindset Audiobook By Tiffani Bova, Tom Peters - foreword cover art

    Regular price: $15.75 or 1 credit

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  • The Nordstrom Way to Customer Experience Excellence, 3rd Edition Audiobook By Robert Spector, breAnne O. Reeves cover art

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