Customer Service

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Product List
  • The 8 Laws of Customer-Focused Leadership Audiobook By Blake Morgan cover art

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  • From Impressed to Obsessed Audiobook By Jon Picoult cover art

    • From Impressed to Obsessed

    • 12 Principles for Turning Customers and Employees into Life-Long Fans
    • By: Jon Picoult
    • Narrated by: Jon Picoult
    • Length: 8 hrs and 58 mins
    • Release date: 01-18-22
    • Language: English
    • 4.5 out of 5 stars 15 ratings

    • If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business....

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  • The Language of Trust Audiobook By Michael Maslansky cover art

    • The Language of Trust

    • By: Michael Maslansky
    • Narrated by: Michael Maslansky
    • Length: 7 hrs and 26 mins
    • Release date: 05-01-10
    • Language: English
    • 4.5 out of 5 stars 67 ratings
    • What to say, how to say it, and why it matters: communicating with authority and honesty in an age of mistrust.....

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  • Your Full Guide to Owning & Operating a Hospitality Property - Successfully Audiobook By Gerry MacPherson cover art

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  • No B.S. Trust Based Marketing Audiobook By Dan S Kennedy cover art

    • No B.S. Trust Based Marketing

    • The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World
    • By: Dan S Kennedy
    • Narrated by: Tom Gallagher
    • Series: Nightingale-Conant: Marketing
    • Length: 7 hrs and 7 mins
    • Release date: 12-29-22
    • Language: English
    • 5 out of 5 stars 6 ratings

    • Internationally recognized “millionaire maker,” Dan S. Kennedy, joined by entrepreneur and financial consultant, Matt Zagula, show you how to break down the barriers caused by the “trust no one” mantra invading every customer’s mind today....

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  • The Product-Led Organization Audiobook By Todd Olson cover art

    • The Product-Led Organization

    • Drive Growth by Putting Product at the Center of Your Customer Experience
    • By: Todd Olson
    • Narrated by: Basil Sands
    • Length: 8 hrs and 15 mins
    • Release date: 11-10-20
    • Language: English
    • 4.5 out of 5 stars 37 ratings

    • This book is meant to help you transform your company into a product-led organization, helping to drive growth for your business and advance your own career....

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  • Service That Rocks Audiobook By Jim Knight cover art

    • Service That Rocks

    • Create Unforgettable Experiences and Turn Customers into Fans
    • By: Jim Knight
    • Narrated by: Jim Knight
    • Length: 2 hrs and 32 mins
    • Release date: 06-14-23
    • Language: English
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    • Whether you sell products or services, the only way to stand out is by treating your customers like rock’n’roll royalty—every single time they interact with your company....

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  • The Lost Art of Connecting Audiobook By Susan McPherson, Jackie Ashton cover art

    • The Lost Art of Connecting

    • The Gather, Ask, Do Method for Building Meaningful Business Relationships
    • By: Susan McPherson, Jackie Ashton
    • Narrated by: Susan McPherson
    • Length: 8 hrs and 14 mins
    • Release date: 08-31-21
    • Language: English
    • 4 out of 5 stars 12 ratings

    • Networking is often considered a necessary evil for all working professionals. With social media platforms like LinkedIn, Twitter, Instagram, and Facebook at our disposal, reaching potential investors or employers is much easier....

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  • Sense & Respond Audiobook By Jeff Gothelf, Josh Seiden cover art

    • Sense & Respond

    • How Successful Organizations Listen to Customers and Create New Products Continuously
    • By: Jeff Gothelf, Josh Seiden
    • Narrated by: Graham Rowat
    • Length: 6 hrs and 19 mins
    • Release date: 12-10-19
    • Language: English
    • 4.5 out of 5 stars 51 ratings

    • We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously....

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  • The Product Book Audiobook By Product School, Carlos González de Villaumbrosia, Josh Anon cover art

    • The Product Book

    • How to Become a Great Product Manager
    • By: Product School, Carlos González de Villaumbrosia, Josh Anon
    • Narrated by: Russell Newton
    • Length: 9 hrs and 8 mins
    • Release date: 01-30-19
    • Language: English
    • 4.5 out of 5 stars 137 ratings

    • "No one asked you to show up." Every experienced product manager has heard some version of those words at some point in their career. Think about a company. Engineers build the product....

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  • The Experience Audiobook By Bruce Loeffler, Brian Church cover art

    • The Experience

    • The 5 Principles of Disney Service and Relationship Excellence
    • By: Bruce Loeffler, Brian Church
    • Narrated by: Kevin Young
    • Length: 8 hrs and 47 mins
    • Release date: 07-27-20
    • Language: English
    • 5 out of 5 stars 2 ratings

    • Bring Disney-level customer experience to your organization with insider guidance....

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  • Do It! Marketing Audiobook By David Newman cover art

    • Do It! Marketing

    • 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition
    • By: David Newman
    • Narrated by: David Newman
    • Length: 8 hrs and 10 mins
    • Release date: 06-12-13
    • Language: English
    • 4 out of 5 stars 93 ratings
    • Do It! Marketing is an encouraging kick in the pants that will reignite your marketing mojo. The underlying premise is that "only action creates results"....

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  • Onward Audiobook By Howard Schultz, Joanne Gordon cover art

    • Onward

    • How Starbucks Fought for Its Life Without Losing Its Soul
    • By: Howard Schultz, Joanne Gordon
    • Narrated by: Stephen Bowlby
    • Length: 12 hrs and 39 mins
    • Release date: 03-29-11
    • Language: English
    • 4 out of 5 stars 1,831 ratings
    • Howard Schultz, the president and chairman of Starbucks, made the decision to return as CEO, eight years after he stepped down to become chairman....

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  • Public Figures, Private Lives Audiobook By Christian West, Brian Jantzen, Ivor Terret, Jared Van Driessche cover art

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  • Rehumanize Your Business Audiobook By Ethan Beute, Stephen Pacinelli cover art

    • Rehumanize Your Business

    • How Personal Videos Accelerate Sales and Improve Customer Experience
    • By: Ethan Beute, Stephen Pacinelli
    • Narrated by: Ethan Beute, Stephen Pacinelli
    • Length: 6 hrs and 26 mins
    • Release date: 11-19-19
    • Language: English
    • 4.5 out of 5 stars 35 ratings

    • Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough....

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  • A Complaint Is a Gift, 3rd Edition Audiobook By Janelle Barlow cover art

    • A Complaint Is a Gift, 3rd Edition

    • How to Learn from Critical Feedback and Recover Customer Loyalty
    • By: Janelle Barlow
    • Narrated by: Anna Crowe
    • Length: 6 hrs and 28 mins
    • Release date: 10-25-22
    • Language: English
    • 4 out of 5 stars 2 ratings

    • The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research....

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  • Customer Service Training 101 Audiobook By Renee Evenson cover art

    • Customer Service Training 101

    • Quick and Easy Techniques That Get Great Results, Third Edition
    • By: Renee Evenson
    • Narrated by: Sandra Burr
    • Length: 6 hrs and 40 mins
    • Release date: 12-12-17
    • Language: English
    • 4 out of 5 stars 11 ratings
    • Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

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  • The Product Mindset Audiobook By David H. DeWolf, Jessica S. Hall cover art

    • The Product Mindset

    • Succeed in the Digital Economy by Changing the Way Your Organization Thinks
    • By: David H. DeWolf, Jessica S. Hall
    • Narrated by: David H. DeWolf, Jessica S. Hall
    • Length: 3 hrs and 47 mins
    • Release date: 08-30-19
    • Language: English
    • 4.5 out of 5 stars 31 ratings

    • The Product Mindset approaches product development from a bold, new direction, based on a shared internal outlook that drives focus, speed, experimentation, and innovation from a wide variety of stakeholders....

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  • It Starts with Clients Audiobook By Andrew Sobel cover art

    • It Starts with Clients

    • Your 100-Day Plan to Build Lifelong Relationships and Revenue
    • By: Andrew Sobel
    • Narrated by: Steve Menasche
    • Length: 7 hrs and 39 mins
    • Release date: 05-12-20
    • Language: English
    • 4.5 out of 5 stars 11 ratings

    • Andrew Sobel offers a proven, 100-day plan for conquering 14 tough client development challenges and growing your client base. He's encapsulated 25 years of unique research into a practical road map for winning more new clients and growing your existing relationships....

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  • Beyond Referrals Audiobook By Bill Cates cover art

    • Beyond Referrals

    • How to Use the Perpetual Revenue System to Convert Referrals into High-Value Clients
    • By: Bill Cates
    • Narrated by: Tracy Kinkead
    • Length: 5 hrs and 56 mins
    • Release date: 12-18-15
    • Language: English
    • 4.5 out of 5 stars 31 ratings
    • Beyond Referrals helps you turn referrals into introductions, appointments, and sales - showing you how to turn referrals into introductions to the prospects who are eager to hear from you....

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