-
The 8 Laws of Customer-Focused Leadership
- New Rules for Building a Business Around Today’s Customer
- Narrado por: Blake Morgan
- Duración: 6 h y 20 m
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The 8 Laws of Customer-Focused Leadership
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Resumen del Editor
Read by the author.
A leadership playbook for making customer experience a core aspect of your business.
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?
Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:
- Create a customer experience mindset.
- Exceed long-term profit expectations by focusing on both short term and long term profits.
- Lay out your customer experience strategy creation and stick to it.
- Embark on your 90 day get started plan.
- Anticipate the future by being a customer experience futurist.
- Don’t forget that employees are customers too.
- Evaluate success and measure what can be measured.
- Reaffirm the priority - keep CX front and center.
Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!
Graphics, charts, and exercises from the printed text can be found in the audiobook companion PDF download.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
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Historia5 out of 5 stars 1
What qualities come to mind when you think about a good leader? Good listener, empathetic, good communication skills, humble, and clear expectations. Whether you're leading a small or large team, How to Be a Leader by former Honeywell CEO David Cote is a resource that will help you become the leader everyone respects and follows.
De: David M. Cote
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Unleash Your Transformation
- Using the Power of the Flywheel to Transform Your Business
- De: Marco van Kalleveen
- Narrado por: Zack Sage
- Duración: 8 h y 26 m
- Versión completa
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General0 out of 5 stars 0
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UNLEASH YOUR TRANSFORMATION is an empowering book for business leaders. Change is the new norm as organizations need to stay ahead in an ever-faster-changing world. However, changing the status quo is hard and challenging. So how do you succeed? Unleash Your Transformation offers a unique holistic and pragmatic approach–The Transformational Flywheel–to make change at scale happen.
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Fire Your Hiring Habits
- Building an Environment That Attracts Top Talent in Today's Workforce
- De: Dr. John W. Mitchell
- Narrado por: Dr. John W. Mitchell
- Duración: 6 h y 21 m
- Versión completa
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General4 out of 5 stars 4
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Narración:4.5 out of 5 stars 3
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Historia4 out of 5 stars 3
Recruitment methods now include LinkedIn, algorithms, and attracting top talent through the types of flexibility, benefits, and environment the modern workforce demands. From rethinking certifications and degrees to work-from-home options and many other innovations, John W. Mitchell, Ph.D., will challenge you to Fire Your Hiring Habits! As a thought leader in the electronics industry, John brings a global perspective and openness to the ever-changing ways (and places) we work.
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5 out of 5 stars
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A great people-first approach to business
- De Stephen en 06-22-23
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Code of Conduct
- Tales of the Roller Coaster of Life
- De: Scott Freidheim
- Narrado por: Chris Abell
- Duración: 3 h y 59 m
- Versión completa
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General0 out of 5 stars 0
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Discover the transformative power of Code of Conduct, Scott Freidheim’s captivating book recounting his front-row view of history-making events. From sprinting out of the World Financial Center on 9/11 to dining with royalty at Buckingham Palace, Scott shares first-hand experiences navigating business amid the Arab Spring, engaging icons like Michael Jackson, and even averting tragedy. This insightful recollection takes listeners on a wild ride through many unforgettable moments in our collective history.
De: Scott Freidheim
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- De: Karin Hurt, David Dye
- Narrado por: Karin Hurt, David Dye
- Duración: 4 h y 49 m
- Versión completa
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General3.5 out of 5 stars 3
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Narración:3.5 out of 5 stars 3
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Historia3.5 out of 5 stars 3
In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
De: Karin Hurt, y otros
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Customer Centricity
- Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
- De: Peter Fader
- Narrado por: Patrick Lawlor
- Duración: 3 h y 4 m
- Versión completa
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General0 out of 5 stars 0
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Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.
De: Peter Fader
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Hard Asks Made Easy
- How to Get Exactly What You Want
- De: Laura Fredricks
- Narrado por: Laura Fredricks JD
- Duración: 4 h y 34 m
- Versión completa
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General0 out of 5 stars 0
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The things you really want in life are often the most difficult to ask for. Best-selling author and speaker, ASK expert Laura Fredricks knows that, and she knows how to ask anyone for anything with comfort, confidence, and ease.
De: Laura Fredricks
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Listen to Sell
- How Your Mindset, Skillset, and Human Connections Unlock Sales Performance
- De: Mike Esterday, Derek Roberts
- Narrado por: Mike Esterday, Derek Roberts
- Duración: 5 h y 5 m
- Versión completa
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General5 out of 5 stars 3
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Narración:5 out of 5 stars 3
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Historia5 out of 5 stars 3
You can’t sell without listening to your customers—and yourself. In Listen to Sell, sales coaches Mike Esterday and Derek Roberts draw on their decades of industry experience to reveal the conversations, mindset, and skillset needed to amplify your sales confidence and bring purpose back to your customer relationships. With self-analysis exercises and customized strategies, you’ll learn how your mindset—which encompasses your attitude, what you believe about yourself, and the confidence you have to succeed—is the foundation of top sales performance.
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5 out of 5 stars
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Clear and concise
- De D Scott Dickson en 03-06-24
De: Mike Esterday, y otros
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The Giant's Ladder
- The Science Professional’s Blueprint for Marketing Success
- De: Elizabeth Chabe
- Narrado por: Elsa Levytsky
- Duración: 4 h y 54 m
- Versión completa
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General0 out of 5 stars 0
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Narración:0 out of 5 stars 0
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As a scientist or engineer, do you find the concept of marketing your work daunting? Are you struggling to get your scientific breakthrough the attention and success it deserves? The Giant's Ladder, by Elizabeth Chabe, offers a pathway to do just that. This guide is specifically crafted for scientists stepping into leadership roles, marketing professionals within scientific organizations, and communication experts in research institutions. It provides a clear, insightful approach to sharing and promoting scientific innovations, products, and services.
De: Elizabeth Chabe
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Start. Scale. Exit. Repeat.
- Serial Entrepreneurs' Secrets Revealed!
- De: Colin C. Campbell
- Narrado por: Rob Graham
- Duración: 10 h y 5 m
- Versión completa
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General3.5 out of 5 stars 6
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Narración:3.5 out of 5 stars 6
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Historia3.5 out of 5 stars 6
Get inside the minds of 30+ experts, authors, and seasoned entrepreneurs and learn from their hard-earned lessons. Discover the winning patterns of successful businesses and apply them to your own startup. Build a competitive edge and protect your business with a proven formula to scale up, add zeros to your revenue and profits, and crush the competition. Avoid common pitfalls and master the art of hacking your way to growth.
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5 out of 5 stars
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Quite animated
- De Colin en 06-19-24
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- De: Wayne McCulloch
- Narrado por: Nick Hardcastle
- Duración: 8 h y 6 m
- Versión completa
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General4.5 out of 5 stars 23
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Narración:5 out of 5 stars 19
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Historia5 out of 5 stars 19
Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success. Now he’s sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization.
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5 out of 5 stars
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WOW - Actionable Steps
- De livinglikelauren en 12-22-23
De: Wayne McCulloch
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The Second CEO
- Accelerating Scale When Following the Founder
- De: Matt Sharrers
- Narrado por: Brandon Miller
- Duración: 4 h y 24 m
- Versión completa
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General5 out of 5 stars 1
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Narración:5 out of 5 stars 1
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Historia5 out of 5 stars 1
The only roadmap for a Founder-CEO succession like no other: A how-to for the cohesion, momentum, and growth everyone is expecting. It's hard enough to replace a CEO. There is an extra layer of difficulty when you're following a founder. Matt Sharrers knows because he's been there. He knows, firsthand, how challenging it can be to find your footing and accelerate scale. From getting the transition right to professionalizing the business to identifying your team to working with the board, The Second CEO is the road map for this pivotal time.
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5 out of 5 stars
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Astoundingly practical.
- De Caleb and Ashley Brown en 05-05-24
De: Matt Sharrers
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The Hive Mind at Work
- Harnessing the Power of Group Intelligence to Create Meaningful and Lasting Change
- De: Siobhan McHale
- Narrado por: Siobhan McHale
- Duración: 8 h y 23 m
- Versión completa
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General0 out of 5 stars 0
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Narración:0 out of 5 stars 0
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With so many forces of change buffeting the business world today, a scary state of flux has replaced any sense of certainty, stability, and familiarity, delivering a wake-up call to make crucial changes happen, make them happen quickly, and make them stick. Traditional approaches to change management fall into one of two categories, but neither of these models offer a full picture to what really happens in an organization. Siobhan McHale offers a third option: organizations are complex ecosystems that require a Hive Mind or Group Intelligence (GQ) to bring about meaningful and lasting change.
De: Siobhan McHale
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Unstoppable Brain
- The New Neuroscience That Frees Us from Failure, Eases Our Stress, and Creates Lasting Change
- De: Kyra Bobinet
- Narrado por: Kyra Bobinet MD MPH
- Duración: 6 h y 40 m
- Versión completa
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General4.5 out of 5 stars 7
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Narración:4.5 out of 5 stars 6
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Historia4 out of 5 stars 6
We all want the power and motivation to create change in our lives. But how to get that in a stumbling dance of one step forward and two steps back? Negative emotions run rampant in many people's lives today; a reality that feels like a shrink wrap of suffering. Popular fallback solutions of performance-based goals and tools focus on extrinsic rewards like fame, wealth, or winning. But overuse of those rewards doesn't work for the long term and in fact weakens our confidence and motivation over time, leaving us vulnerable to failure and shame.
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5 out of 5 stars
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Must Read Brain Science on Motivation and Personal Change
- De Richard Tuley Jr. en 07-25-24
De: Kyra Bobinet
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The First-Time Manager: Sales
- First-Time Manager Series
- De: Mike Weinberg
- Narrado por: Mike Weinberg
- Duración: 5 h y 51 m
- Versión completa
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General5 out of 5 stars 35
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Narración:5 out of 5 stars 30
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Historia5 out of 5 stars 30
As a top-performing sales professional, you know how to own your calendar, focus your energy, create opportunities, navigate the sales process, negotiate, and close deals. Yet, if you are like most new sales managers, there is still so much you don’t know and that can trip you up if you aren’t careful. Luckily, Mike Weinberg knows the pitfalls to avoid and mindset changes needed to successfully make the leap. This powerful new resource contains candid guidance on how to master your expanded responsibilities like a pro.
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5 out of 5 stars
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So much wisdom in one book!
- De Adam Allen en 09-11-23
De: Mike Weinberg
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Democracy
- A User's Guide
- De: Joss Sheldon
- Narrado por: Ian Pringle
- Duración: 13 h y 28 m
- Versión completa
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General4 out of 5 stars 2
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Narración:5 out of 5 stars 2
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Historia4 out of 5 stars 2
They say we live in a democracy. We are free, and we should be grateful. But just how “free” are we? How democratic are our so-called “democracies”? Is it enough to simply elect our leaders and sit back, helpless, as they rule over us like dictators? What good is selecting our politicians, if we cannot control our media, police, or soldiers?
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3 out of 5 stars
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A Schizophrenic's Romp
- De mike s. en 01-18-21
De: Joss Sheldon
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- De: Blake Morgan
- Narrado por: Lisa Larsen
- Duración: 6 h y 38 m
- Versión completa
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General4.5 out of 5 stars 31
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Narración:4.5 out of 5 stars 28
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Historia4.5 out of 5 stars 28
With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.
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4 out of 5 stars
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The narrator
- De Samantha en 08-15-21
De: Blake Morgan
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Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- De: Nick Mehta, Kellie Capote
- Narrado por: Teri Schnaubelt
- Duración: 6 h y 58 m
- Versión completa
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General0 out of 5 stars 0
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In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it-without ever needing to reach out to a live customer success manager.
De: Nick Mehta, y otros
Lo que los oyentes dicen sobre The 8 Laws of Customer-Focused Leadership
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución4 out of 5 stars
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Historia4 out of 5 stars
- Andy Z
- 08-13-24
Practical, current advice for CX and other leaders
Blake provides lots of practical, implementable advice for business leaders who want to (and should) prioritize the customer experience (CX) in their operations. She provide lots of evidence to support her points and recommendations. Her examples are recent, and she also gets into the benefits and potential risks of using AI to support CX. Overall, I recommend the book to both CX and general business leaders of businesses of any size.
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