Customer Service

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  • The Personal MBA: Master the Art of Business Audiobook By Josh Kaufman cover art

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  • Know What You're For Audiobook By Jeff Henderson, John C. Maxwell - foreword cover art

    • Know What You're For

    • A Growth Strategy for Work, an Even Better Strategy for Life
    • By: Jeff Henderson, John C. Maxwell - foreword
    • Narrated by: Jeff Henderson
    • Length: 5 hrs and 45 mins
    • Release date: 10-01-19
    • Language: English
    • 5 out of 5 stars 405 ratings

    • Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....

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  • Invent and Wander Audiobook By Jeff Bezos, Walter Isaacson - introduction cover art

    • Invent and Wander

    • The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
    • By: Jeff Bezos, Walter Isaacson - introduction
    • Narrated by: L. J. Ganser
    • Length: 8 hrs and 55 mins
    • Release date: 11-17-20
    • Language: English
    • 4 out of 5 stars 599 ratings

    • In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....

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  • Creating Superfans Audiobook By Brittany Hodak cover art

    • Creating Superfans

    • How to Turn Your Customers into Lifelong Advocates
    • By: Brittany Hodak
    • Narrated by: Brittany Hodak
    • Length: 6 hrs and 7 mins
    • Release date: 01-10-23
    • Language: English
    • 4.5 out of 5 stars 27 ratings

    • In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one....

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  • The Membership Economy Audiobook By Robbie Kellman Baxter cover art

    • The Membership Economy

    • Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
    • By: Robbie Kellman Baxter
    • Narrated by: Tom Pile
    • Length: 8 hrs and 12 mins
    • Release date: 04-19-16
    • Language: English
    • 4.5 out of 5 stars 651 ratings
    • If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy....

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  • The Thank You Economy Audiobook By Gary Vaynerchuk cover art

    • The Thank You Economy

    • By: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 06-28-11
    • Language: English
    • 4.5 out of 5 stars 2,869 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

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  • Starting a Business QuickStart Guide Audiobook By Ken Colwell PhD MBA cover art

    • Starting a Business QuickStart Guide

    • The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
    • By: Ken Colwell PhD MBA
    • Narrated by: Ken Colwell PhD MBA
    • Length: 7 hrs and 29 mins
    • Release date: 04-10-19
    • Language: English
    • 4.5 out of 5 stars 217 ratings

    • In the highly competitive world of business, what makes or breaks a new entrepreneur? Sourced from over 20 years of firsthand experience working with entrepreneurs, new ventures, and high-growth startups, author Ken Colwell, PhD, MBA, has the answers....

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  • Hug Your Customers Audiobook By Jack Mitchell cover art

    • Hug Your Customers

    • The Proven Way to Personalize Sales and Achieve Astounding Results
    • By: Jack Mitchell
    • Narrated by: Jack Mitchell
    • Length: 7 hrs and 54 mins
    • Release date: 04-14-15
    • Language: English
    • 4.5 out of 5 stars 223 ratings

    • If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business best seller, Hug Your Customers. The only way to stay in business is to have customers....

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  • Customer Success Audiobook By Nick Mehta, Dan Steinman, Lincoln Murphy cover art

    • Customer Success

    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 370 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

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  • The Seven Pillars of Customer Success Audiobook By Wayne McCulloch cover art

    • The Seven Pillars of Customer Success

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings

    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

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  • Onboarding Matters Audiobook By Donna Weber cover art

    • Onboarding Matters

    • How Successful Companies Transform New Customers into Loyal Champions
    • By: Donna Weber
    • Narrated by: Donna Weber
    • Length: 5 hrs and 1 min
    • Release date: 12-08-21
    • Language: English
    • 4.5 out of 5 stars 11 ratings

    • Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems....

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  • Mr. Shmooze Audiobook By Richard Abraham cover art

    • Mr. Shmooze

    • The Art and Science of Selling Through Relationships
    • By: Richard Abraham
    • Narrated by: Peter Ganim
    • Length: 2 hrs and 55 mins
    • Release date: 07-09-20
    • Language: English
    • 5 out of 5 stars 88 ratings

    • Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving"....

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  • The Effortless Experience Audiobook By Matthew Dixon, Nick Toman, Rick DeLisi cover art

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release date: 03-03-20
    • Language: English
    • 4.5 out of 5 stars 110 ratings

    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

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  • Follow Up and Close the Sale Audiobook By Jeff Shore cover art

    • Follow Up and Close the Sale

    • Make Easy (and Effective) Follow-Up Your Winning Habit
    • By: Jeff Shore
    • Narrated by: Jeff Shore
    • Length: 4 hrs and 58 mins
    • Release date: 01-04-22
    • Language: English
    • 5 out of 5 stars 19 ratings

    • Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....

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  • The Business of Belonging Audiobook By David Spinks cover art

    • The Business of Belonging

    • How to Make Community your Competitive Advantage
    • By: David Spinks
    • Narrated by: Christopher Douyard
    • Length: 6 hrs and 19 mins
    • Release date: 05-18-21
    • Language: English
    • 4.5 out of 5 stars 55 ratings

    • CMX founder David Spinks offers step-by-step advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users that will be your best marketer, salesperson, customer service provider, and evangelist....

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  • Disciplined Entrepreneurship Audiobook By Bill Aulet cover art

    • Disciplined Entrepreneurship

    • By: Bill Aulet
    • Narrated by: Erik Synnestvedt
    • Length: 7 hrs and 19 mins
    • Release date: 07-16-14
    • Language: English
    • 4.5 out of 5 stars 349 ratings
    • Disciplined Entrepreneurship gives you the tools you need to improve your odds of making a product people want....

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  • Broken Windows, Broken Business Audiobook By Michael Levine cover art

    • Broken Windows, Broken Business

    • The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
    • By: Michael Levine
    • Narrated by: Allan Robertson
    • Length: 6 hrs and 46 mins
    • Release date: 05-11-21
    • Language: English
    • 4.5 out of 5 stars 36 ratings

    • Broken Windows, Broken Business reveals a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition....

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  • The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth Audiobook By Rob Kna

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  • Unlocking the Customer Value Chain Audiobook By Thales S. Teixeira, Greg Piechota cover art

    • Unlocking the Customer Value Chain

    • How Decoupling Drives Consumer Disruption
    • By: Thales S. Teixeira, Greg Piechota
    • Narrated by: Tom Weitzel
    • Length: 11 hrs and 14 mins
    • Release date: 02-19-19
    • Language: English
    • 4.5 out of 5 stars 165 ratings

    • Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....

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  • Emotional Intelligence for Sales Success Audiobook By Colleen Stanley cover art

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