Customer Service
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- By: Jeff Shore
- Narrated by: Jeff Shore
- Length: 4 hrs and 58 mins
- Unabridged
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Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....
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Follow Up Mastery
- By Amazon Customer on 05-22-24
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- Narrated by: Jeff Shore
- Length: 4 hrs and 58 mins
- Release date: 01-04-22
- Language: English
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Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....
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The Thank You Economy
- By: Gary Vaynerchuk
- Narrated by: Gary Vaynerchuk
- Length: 5 hrs and 41 mins
- Unabridged
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Story
If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....
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Gary is fun, but the book is a bit shallow
- By Scott T. Hards on 02-28-12
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The Thank You Economy
- Narrated by: Gary Vaynerchuk
- Length: 5 hrs and 41 mins
- Release date: 06-28-11
- Language: English
- If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- By: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Unabridged
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Overall
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Performance
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Story
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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Business to Company???
- By S. Wheelhouse on 12-07-18
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Release date: 07-07-17
- Language: English
- The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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The Personal MBA: Master the Art of Business
- By: Josh Kaufman
- Narrated by: Josh Kaufman
- Length: 15 hrs and 25 mins
- Unabridged
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Story
Read this book and you will learn the principles it takes most business professionals a lifetime of trial and error to master....
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Not an MBA, But A Damn Decent Experience.
- By Cori on 01-20-13
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The Personal MBA: Master the Art of Business
- Narrated by: Josh Kaufman
- Length: 15 hrs and 25 mins
- Release date: 09-04-12
- Language: English
- Read this book and you will learn the principles it takes most business professionals a lifetime of trial and error to master....
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
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Overall
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Performance
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Story
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....
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If you are a CXer, you have to read/listen to it
- By Shirley Campbell on 05-26-23
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Release date: 03-03-20
- Language: English
-
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- By: Ashvin Vaidyanathan, Ruben Rabago
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Unabridged
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Overall
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Performance
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Story
The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....
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Great content!! Narrating sounds like a computer
- By Lydia on 06-01-22
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Release date: 03-24-20
- Language: English
-
The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....
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Starting a Business QuickStart Guide
- The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
- By: Ken Colwell PhD MBA
- Narrated by: Ken Colwell PhD MBA
- Length: 7 hrs and 29 mins
- Unabridged
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Overall
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Performance
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Story
In his comprehensive Starting a Business QuickStart Guide, Ken Colwell concisely presents the core fundamentals that all new entrepreneurs need to know to get started, find success, and live the life of their dreams.
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More like a class textbook
- By ACustomer on 10-15-19
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Starting a Business QuickStart Guide
- The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
- Narrated by: Ken Colwell PhD MBA
- Length: 7 hrs and 29 mins
- Release date: 04-10-19
- Language: English
-
In his comprehensive Starting a Business QuickStart Guide, Ken Colwell concisely presents the core fundamentals that all new entrepreneurs need to know to get started, find success, and live the life of their dreams.
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Invent and Wander
- The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
- By: Jeff Bezos, Walter Isaacson - introduction
- Narrated by: L. J. Ganser
- Length: 8 hrs and 55 mins
- Unabridged
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Overall
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Performance
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Story
In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....
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Do the right thing.
- By FULL Creative on 12-06-20
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Invent and Wander
- The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
- Narrated by: L. J. Ganser
- Length: 8 hrs and 55 mins
- Release date: 11-17-20
- Language: English
-
In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....
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-
The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- By: Wayne McCulloch
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Unabridged
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Overall
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Performance
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Story
Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....
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WOW - Actionable Steps
- By livinglikelauren on 12-22-23
-
The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Release date: 12-06-21
- Language: English
-
Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....
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Prospect the Sandler Way
- A 30-Day Program for Mastering Stress-Free Lead Development
- By: John Rosso, David Mattson
- Narrated by: Sean Pratt
- Length: 3 hrs and 13 mins
- Unabridged
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Overall
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Performance
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Story
Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler....
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Same basic thing as all other Sandler books
- By Dan Gill on 11-15-18
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Prospect the Sandler Way
- A 30-Day Program for Mastering Stress-Free Lead Development
- Narrated by: Sean Pratt
- Length: 3 hrs and 13 mins
- Release date: 06-01-18
- Language: English
-
Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler....
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- By: Dennis Snow
- Narrated by: Dennis Snow
- Length: 3 hrs and 6 mins
- Unabridged
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Overall
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Performance
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Story
At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives....
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Must read for industries!
- By Anonymous User on 05-10-20
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- Narrated by: Dennis Snow
- Length: 3 hrs and 6 mins
- Release date: 05-02-18
- Language: English
-
At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives....
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The Referral Engine
- Teaching Your Business to Market Itself
- By: John Jantsch
- Narrated by: John Jantsch
- Length: 6 hrs and 49 mins
- Unabridged
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Overall
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Performance
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Story
This practical, smart, and original guide is essential listening for any company looking to grow without a fat marketing budget...
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A misleading Title results in a hidden gem
- By Dean on 10-13-10
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The Referral Engine
- Teaching Your Business to Market Itself
- Narrated by: John Jantsch
- Length: 6 hrs and 49 mins
- Release date: 05-25-10
- Language: English
- This practical, smart, and original guide is essential listening for any company looking to grow without a fat marketing budget...
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Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- By: Brian Signorelli
- Narrated by: Kevin Stillwell
- Length: 7 hrs and 14 mins
- Unabridged
-
Overall
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Performance
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Story
Change the way you think about sales to sell more, and sell better. Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information....
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Should be titled sales and sales management 101
- By James on 12-11-23
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Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- Narrated by: Kevin Stillwell
- Length: 7 hrs and 14 mins
- Release date: 06-05-18
- Language: English
-
Change the way you think about sales to sell more, and sell better. Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information....
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Hug Your Customers
- The Proven Way to Personalize Sales and Achieve Astounding Results
- By: Jack Mitchell
- Narrated by: Jack Mitchell
- Length: 7 hrs and 54 mins
- Unabridged
-
Overall
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Performance
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Story
If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business best seller, Hug Your Customers. The only way to stay in business is to have customers....
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Interesting story packed with useful information
- By Stittsville Shopper on 04-24-15
-
Hug Your Customers
- The Proven Way to Personalize Sales and Achieve Astounding Results
- Narrated by: Jack Mitchell
- Length: 7 hrs and 54 mins
- Release date: 04-14-15
- Language: English
-
If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business best seller, Hug Your Customers. The only way to stay in business is to have customers....
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The Referral of a Lifetime: Never Make a Cold Call Again!
- By: Tim Templeton
- Narrated by: Tim Templeton
- Length: 4 hrs and 16 mins
- Unabridged
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Overall
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Performance
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Story
The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent referrals from existing customers and friends....
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poorly written and just plain bad storytelling
- By MshnryMan on 08-01-16
-
The Referral of a Lifetime: Never Make a Cold Call Again!
- Narrated by: Tim Templeton
- Length: 4 hrs and 16 mins
- Release date: 06-29-16
- Language: English
- The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent referrals from existing customers and friends....
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Deploy Empathy
- A Practical Guide to Interviewing Customers
- By: Michele Hansen
- Narrated by: Michele Hansen
- Length: 7 hrs and 9 mins
- Unabridged
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Overall
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Performance
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Story
Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes....
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Good book but bad format
- By Steve on 01-19-24
-
Deploy Empathy
- A Practical Guide to Interviewing Customers
- Narrated by: Michele Hansen
- Length: 7 hrs and 9 mins
- Release date: 04-01-22
- Language: English
-
Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes....
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Unlocking the Customer Value Chain
- How Decoupling Drives Consumer Disruption
- By: Thales S. Teixeira, Greg Piechota
- Narrated by: Tom Weitzel
- Length: 11 hrs and 14 mins
- Unabridged
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Overall
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Performance
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Story
Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....
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This Book Is So Good That I Tell No One About It
- By E on 07-19-19
-
Unlocking the Customer Value Chain
- How Decoupling Drives Consumer Disruption
- Narrated by: Tom Weitzel
- Length: 11 hrs and 14 mins
- Release date: 02-19-19
- Language: English
-
Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....
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DISCOVER Questions™ Get You Connected
- for Professional Sellers
- By: Deb Calvert
- Narrated by: Virtual Voice
- Length: 5 hrs and 15 mins
- Unabridged
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Overall
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Performance
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Story
Make every sales call count and be the ONE seller buyers want to talk to! With DISCOVER Questions , you will be able to differentiate yourself ...
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Just get the actual book
- By Amazon Customer on 08-14-24
-
DISCOVER Questions™ Get You Connected
- for Professional Sellers
- Narrated by: Virtual Voice
- Length: 5 hrs and 15 mins
- Release date: 01-24-24
- Language: English
- Make every sales call count and be the ONE seller buyers want to talk to! With DISCOVER Questions , you will be able to differentiate yourself ...
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The Hidden Leader
- Discover and Develop Greatness Within Your Company
- By: Scott K. Edinger, Laurie Sain
- Narrated by: Walter Dixon
- Length: 5 hrs and 49 mins
- Unabridged
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Overall
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Performance
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Story
Managers today need to make the most of all their resources - and The Hidden Leader shows them how to recognize and cultivate these talented but underutilized employees....
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The Hidden Leader
- Discover and Develop Greatness Within Your Company
- Narrated by: Walter Dixon
- Length: 5 hrs and 49 mins
- Release date: 05-18-15
- Language: English
- Managers today need to make the most of all their resources - and The Hidden Leader shows them how to recognize and cultivate these talented but underutilized employees....
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The Business of Belonging
- How to Make Community your Competitive Advantage
- By: David Spinks
- Narrated by: Christopher Douyard
- Length: 6 hrs and 19 mins
- Unabridged
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Overall
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Performance
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Story
CMX founder David Spinks offers step-by-step advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users that will be your best marketer, salesperson, customer service provider, and evangelist....
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Lost Me With Politica
- By Sara on 05-15-24
-
The Business of Belonging
- How to Make Community your Competitive Advantage
- Narrated by: Christopher Douyard
- Length: 6 hrs and 19 mins
- Release date: 05-18-21
- Language: English
-
CMX founder David Spinks offers step-by-step advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users that will be your best marketer, salesperson, customer service provider, and evangelist....
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