Customer Service

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  • Lean Six Sigma: A Beginner’s Step-by-Step Guide to Implementing Six Sigma Methodology to an Enterprise and Manufacturin

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  • The Referral Engine Audiobook By John Jantsch cover art

    • The Referral Engine

    • Teaching Your Business to Market Itself
    • By: John Jantsch
    • Narrated by: John Jantsch
    • Length: 6 hrs and 49 mins
    • Release date: 05-25-10
    • Language: English
    • 4 out of 5 stars 657 ratings
    • This practical, smart, and original guide is essential listening for any company looking to grow without a fat marketing budget...

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  • The Effortless Experience Audiobook By Matthew Dixon, Nick Toman, Rick DeLisi cover art

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release date: 03-03-20
    • Language: English
    • 4.5 out of 5 stars 110 ratings

    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

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  • Broken Windows, Broken Business Audiobook By Michael Levine cover art

    • Broken Windows, Broken Business

    • The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
    • By: Michael Levine
    • Narrated by: Allan Robertson
    • Length: 6 hrs and 46 mins
    • Release date: 05-11-21
    • Language: English
    • 4.5 out of 5 stars 36 ratings

    • Broken Windows, Broken Business reveals a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition....

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  • Inbound Selling Audiobook By Brian Signorelli cover art

    • Inbound Selling

    • How to Change the Way You Sell to Match How People Buy
    • By: Brian Signorelli
    • Narrated by: Kevin Stillwell
    • Length: 7 hrs and 14 mins
    • Release date: 06-05-18
    • Language: English
    • 4.5 out of 5 stars 47 ratings

    • Change the way you think about sales to sell more, and sell better. Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information....

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  • The Starbucks Experience Audiobook By Joseph A. Michelli cover art

    • The Starbucks Experience

    • 5 Principles for Turning Ordinary into Extraordinary
    • By: Joseph A. Michelli
    • Narrated by: Jonathan Yen
    • Length: 6 hrs and 2 mins
    • Release date: 10-11-22
    • Language: English
    • 5 out of 5 stars 4 ratings

    • Since 1992, Starbucks's stock has risen a staggering 5,000 percent! The genius of Starbucks's success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty—all at the same time....

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  • Emotional Intelligence for Sales Success Audiobook By Colleen Stanley cover art

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  • The Customer Success Professional's Handbook Audiobook By Ashvin Vaidyanathan, Ruben Rabago cover art

    • The Customer Success Professional's Handbook

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 03-24-20
    • Language: English
    • 4.5 out of 5 stars 68 ratings

    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

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  • The Startup Owner's Manual Audiobook By Steve Blank, Bob Dorf cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 06-23-20
    • Language: English
    • 4.5 out of 5 stars 69 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

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  • Driven to Delight Audiobook By Joseph A. Michelli cover art

    • Driven to Delight

    • Delivering World-Class Customer Experience the Mercedes-Benz Way
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli
    • Length: 7 hrs and 31 mins
    • Release date: 12-06-15
    • Language: English
    • 4 out of 5 stars 97 ratings
    • Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....

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  • The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth Audiobook By Rob Kna

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  • Disciplined Entrepreneurship Audiobook By Bill Aulet cover art

    • Disciplined Entrepreneurship

    • By: Bill Aulet
    • Narrated by: Erik Synnestvedt
    • Length: 7 hrs and 19 mins
    • Release date: 07-16-14
    • Language: English
    • 4.5 out of 5 stars 349 ratings
    • Disciplined Entrepreneurship gives you the tools you need to improve your odds of making a product people want....

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  • The Automatic Customer Audiobook By John Warrillow cover art

    • The Automatic Customer

    • Creating a Subscription Business in Any Industry
    • By: John Warrillow
    • Narrated by: Don Hagen
    • Length: 5 hrs and 15 mins
    • Release date: 02-05-15
    • Language: English
    • 4.5 out of 5 stars 1,038 ratings
    • Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

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  • Hug Your Haters Audiobook By Jay Baer cover art

    • Hug Your Haters

    • How to Embrace Complaints and Keep Your Customers
    • By: Jay Baer
    • Narrated by: Jay Baer
    • Length: 5 hrs and 36 mins
    • Release date: 03-01-16
    • Language: English
    • 4.5 out of 5 stars 237 ratings
    • Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

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  • Exceptional Service, Exceptional Profit Audiobook By Leonardo Inghilleri, Micah Solomon cover art

    • Exceptional Service, Exceptional Profit

    • The Secrets of Building a Five-Star Customer Service Organization
    • By: Leonardo Inghilleri, Micah Solomon
    • Narrated by: Sean Pratt
    • Length: 5 hrs and 39 mins
    • Release date: 03-14-14
    • Language: English
    • 4.5 out of 5 stars 159 ratings
    • In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty....

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  • The 8 Laws of Customer-Focused Leadership Audiobook By Blake Morgan cover art

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  • Dealing with Difficult People Audiobook By Roy Lilley cover art

    • Dealing with Difficult People

    • By: Roy Lilley
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 41 mins
    • Release date: 05-28-19
    • Language: English
    • 4 out of 5 stars 446 ratings

    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

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  • Secrets of a Master Closer Audiobook By Mike Kaplan cover art

    • Secrets of a Master Closer

    • A Simpler, Easier, and Faster Way to Sell Anything to Anyone, Anytime, Anywhere
    • By: Mike Kaplan
    • Narrated by: Michael Pauley
    • Length: 4 hrs and 8 mins
    • Release date: 05-14-15
    • Language: English
    • 4.5 out of 5 stars 169 ratings
    • If you want to know, step by step, how to quickly, easily, and smoothly walk anyone from being a skeptical prospect to a happy customer that refers you friends, family, and colleagues...then you want to read this book....

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  • The Experience Audiobook By Bruce Loeffler, Brian Church cover art

    • The Experience

    • The 5 Principles of Disney Service and Relationship Excellence
    • By: Bruce Loeffler, Brian Church
    • Narrated by: Kevin Young
    • Length: 8 hrs and 47 mins
    • Release date: 07-27-20
    • Language: English
    • 5 out of 5 stars 2 ratings

    • Bring Disney-level customer experience to your organization with insider guidance....

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  • Winning on Purpose Audiobook By Fred Reichheld, Darci Darnell, Maureen Burns cover art

    • Winning on Purpose

    • The Unbeatable Strategy of Loving Customers
    • By: Fred Reichheld, Darci Darnell, Maureen Burns
    • Narrated by: Walter Dixon
    • Length: 8 hrs and 37 mins
    • Release date: 12-31-21
    • Language: English
    • 4.5 out of 5 stars 73 ratings

    • Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it....

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