Customer Service

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  • Inspired Audiobook By Marty Cagan cover art

    • Inspired

    • How to Create Tech Products Customers Love, Second Edition
    • By: Marty Cagan
    • Narrated by: Marty Cagan
    • Length: 7 hrs and 45 mins
    • Release date: 03-20-18
    • Language: English
    • 4.5 out of 5 stars 2,642 ratings
    • How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....

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  • The Innovator's Dilemma Audiobook By Clayton M. Christensen cover art

    • The Innovator's Dilemma

    • When New Technologies Cause Great Firms to Fail
    • By: Clayton M. Christensen
    • Narrated by: L.J. Ganser
    • Length: 8 hrs and 37 mins
    • Release date: 04-18-17
    • Language: English
    • 4.5 out of 5 stars 1,732 ratings
    • Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....

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  • The JOLT Effect Audiobook By Matthew Dixon, Ted McKenna cover art

    • The JOLT Effect

    • How High Performers Overcome Customer Indecision
    • By: Matthew Dixon, Ted McKenna
    • Narrated by: Matthew Dixon, Ted McKenna
    • Length: 5 hrs and 47 mins
    • Release date: 09-20-22
    • Language: English
    • 4.5 out of 5 stars 72 ratings

    • In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

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  • Just Listen Audiobook By Mark Goulston MD cover art

    • Just Listen

    • Discover the Secret to Getting Through to Absolutely Anyone
    • By: Mark Goulston MD
    • Narrated by: Arthur Morey
    • Length: 7 hrs and 53 mins
    • Release date: 04-21-20
    • Language: English
    • 4.5 out of 5 stars 406 ratings

    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

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  • They Ask, You Answer Audiobook By Marcus Sheridan cover art

    • They Ask, You Answer

    • A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
    • By: Marcus Sheridan
    • Narrated by: Marcus Sheridan
    • Length: 9 hrs and 32 mins
    • Release date: 12-24-19
    • Language: English
    • 5 out of 5 stars 317 ratings

    • In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom - is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have....

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  • Delivering Happiness Audiobook By Tony Hsieh cover art

    • Delivering Happiness

    • A Path to Profits, Passion, and Purpose
    • By: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release date: 06-07-10
    • Language: English
    • 4.5 out of 5 stars 8,109 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

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  • Be Our Guest Audiobook By The Disney Institute, Theodore Kinni cover art

    • Be Our Guest

    • Perfecting the Art of Customer Service
    • By: The Disney Institute, Theodore Kinni
    • Narrated by: Barry Abrams
    • Length: 5 hrs and 26 mins
    • Release date: 05-05-15
    • Language: English
    • 4.5 out of 5 stars 879 ratings
    • Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....

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  • Never Lose a Customer Again Audiobook By Joey Coleman cover art

    • Never Lose a Customer Again

    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • By: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 04-03-18
    • Language: English
    • 4.5 out of 5 stars 788 ratings

    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

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  • Excellence Wins Audiobook By Horst Schulze, Dean Merrill - contributor cover art

    • Excellence Wins

    • A No-Nonsense Guide to Becoming the Best in a World of Compromise
    • By: Horst Schulze, Dean Merrill - contributor
    • Narrated by: Michael Wagner
    • Length: 5 hrs
    • Release date: 03-05-19
    • Language: English
    • 5 out of 5 stars 1,383 ratings

    • In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific 50-year career....

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  • How to Become a Rainmaker Audiobook By Jeffrey J. Fox cover art

    • How to Become a Rainmaker

    • The Rules for Getting and Keeping Customers and Clients
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 8 mins
    • Release date: 06-06-00
    • Language: English
    • 4.5 out of 5 stars 848 ratings
    • A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...

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  • Unlocking the Customer Value Chain Audiobook By Thales S. Teixeira, Greg Piechota cover art

    • Unlocking the Customer Value Chain

    • How Decoupling Drives Consumer Disruption
    • By: Thales S. Teixeira, Greg Piechota
    • Narrated by: Tom Weitzel
    • Length: 11 hrs and 14 mins
    • Release date: 02-19-19
    • Language: English
    • 4.5 out of 5 stars 165 ratings

    • Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....

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  • The New Gold Standard Audiobook By Joseph A. Michelli cover art

    • The New Gold Standard

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Release date: 12-16-14
    • Language: English
    • 4.5 out of 5 stars 510 ratings
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

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  • New Sales. Simplified. Audiobook By Mike Weinberg cover art

    • New Sales. Simplified.

    • The Essential Handbook for Prospecting and New Business Development
    • By: Mike Weinberg
    • Narrated by: Mike Weinberg
    • Length: 8 hrs and 1 min
    • Release date: 08-25-20
    • Language: English
    • 5 out of 5 stars 338 ratings

    • No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....

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  • The ChatGPT Advantage Audiobook By Diana Sterling cover art

    • The ChatGPT Advantage

    • Transform Your Business with Artificial Intelligence
    • By: Diana Sterling
    • Narrated by: Vicky David
    • Length: 12 hrs and 33 mins
    • Release date: 09-08-23
    • Language: English
    • 4.5 out of 5 stars 122 ratings

    • Introducing the definitive guide to AI business transformation, The ChatGPT Advantage: Transform Your Business with Artificial Intelligence. This exclusive guide is more than audiobook—it's your ultimate roadmap to the AI-driven future of business....

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  • The Customer Service Revolution Audiobook By John R. DiJulius III cover art

    • The Customer Service Revolution

    • Overthrow Conventional Business, Inspire Employees, and Change the World
    • By: John R. DiJulius III
    • Narrated by: Joel Richards
    • Length: 4 hrs and 54 mins
    • Release date: 10-02-20
    • Language: English
    • 5 out of 5 stars 31 ratings

    • In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....

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  • Product-Led Growth Audiobook By Wes Bush cover art

    • Product-Led Growth

    • How to Build a Product That Sells Itself
    • By: Wes Bush
    • Narrated by: Derek Dysart
    • Length: 4 hrs and 23 mins
    • Release date: 10-28-19
    • Language: English
    • 4.5 out of 5 stars 281 ratings

    • Hi, I’m Wes Bush, founder of the Product-Led Institute. And in Product-Led Growth, I show you how you can cut your acquisition costs and scale further than you ever thought possible...by making your product the tool that helps you acquire, convert, and retain customers....

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  • Prospect the Sandler Way Audiobook By John Rosso, David Mattson cover art

    • Prospect the Sandler Way

    • A 30-Day Program for Mastering Stress-Free Lead Development
    • By: John Rosso, David Mattson
    • Narrated by: Sean Pratt
    • Length: 3 hrs and 13 mins
    • Release date: 06-01-18
    • Language: English
    • 4.5 out of 5 stars 125 ratings

    • Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler....

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  • Creating Superfans Audiobook By Brittany Hodak cover art

    • Creating Superfans

    • How to Turn Your Customers into Lifelong Advocates
    • By: Brittany Hodak
    • Narrated by: Brittany Hodak
    • Length: 6 hrs and 7 mins
    • Release date: 01-10-23
    • Language: English
    • 4.5 out of 5 stars 27 ratings

    • In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one....

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  • Customer Success Audiobook By Nick Mehta, Dan Steinman, Lincoln Murphy cover art

    • Customer Success

    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 369 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

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  • The Customer Success Professional's Handbook Audiobook By Ashvin Vaidyanathan, Ruben Rabago cover art

    • The Customer Success Professional's Handbook

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 03-24-20
    • Language: English
    • 4.5 out of 5 stars 68 ratings

    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

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