Customer Care

What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.

Step into the realm of modern business and immerse yourself in the heart of customer service with "Customer Service Facts and Trivia." This interesting book takes you on a journey to discover the hidden gems of customer service – more than just helping customers, it's about building strong connections. This book shows you how important customer service is for businesses, big and small. It's not just a department; it's like a special thread that connects companies and their customers. Inside, you'll find out how customer service shapes how we think about brands and why it matters so much. ...

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.

This audiobook will discuss in-depth how you can get and keep loyal customers. It will show you what your potential customers expect to see at a high-quality business. It will guide you on how to train your employees and be able to emphasize how important their actions speak louder than words. Invest in a program that's geared towards strategic customer support. One which will allow your business to outshine the competition.

Introducing "The Cosmetologist's Handbook" - your ultimate guide to mastering the world of hair extensions and transforming your salon business! Unleash your artistic potential and empower your clients to embrace their true beauty with this comprehensive, step-by-step guide to hair extension services. Begin your journey by discovering the diverse world of hair extensions and learn how to cater to the specific needs of your target market. Delve deeper into the art of perfecting your salon's atmosphere to create an unforgettable experience for your hair extension clients. Explore the various ...

Are you tired of working for someone else in a job that doesn't fulfill you? Have you been dreaming of starting your own business and being your own boss? Look no further than The Sweaty Startup Guide to Starting Your Own Lawn Care Business. This comprehensive eBook will guide you through every step of the process of starting your own successful lawn care business. From identifying your target market to creating a business plan, dealing with difficult customers and innovating to stay ahead of the game, you'll be ready to hit the ground running. Chapter one introduces you to the industry, ...

In "Ethical Sales - A Guide for Businesses That Care," Joshua Kingsman delivers a compelling argument for why integrity, respect, and honesty should be at the core of every sales practice. Drawing from his wealth of experience in the industry, Kingsman dispels the myth that aggressive, cut-throat tactics are the key to success in sales. Instead, he offers an alternative paradigm, one where ethical sales practices lead to sustainable, long-term success for both businesses and individuals involved in the sales process. This comprehensive guide provides practical advice, tools, and strategies ...

This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best ...

Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM.

Gain the tools you need to provide excellent customer service. You will find within easy-to-understand and simple-to-apply techniques for improving your customer's experience.

People aren’t starved for content. They’re starved for connection. In Conversations That Connect, Brooke Sellas explains how she’s helped billion-dollar brands in consumer goods, finance, retail, and other industries connect with the online communities that discuss, influence, and buy their brands. Like all meaningful connections, it starts with genuine conversations – knowing how to listen, share feelings, and offer opinions (yes, even as a company!) – and that builds relationships and leads to effective social media management. Think Conversation, Not Campaign™. If you’re ...

Discover what happens when a person innocently sips on a Snapple, and finds slices of glass? You need to read this, to share the futility involved, in attempting to change some of the simple things.

Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.

Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top - whether you're an executive, governing board member, manager, or physician.

This guide will walk you step by step through all the essential phases of building customer loyalty while identifying customers' needs. Buyer orientation - understanding and satisfying your customers - is essential for commercial success. This guide explains how small companies can profit from understanding their customers. My name is Meir Liraz and I'm the author of this book. According to Dun & Bradstreet, 90% of all business failures analyzed can be traced to poor management. This is backed up by my own experience. In my 31 years as a business coach and consultant to businesses, I've ...

Are you tired of the 9 to 5 grind and ready to start your own business? Look no further than this ebook, the ultimate resource for launching and growing your own lawn and garden care business. With 20 comprehensive chapters, this eBook covers everything from understanding the industry to building your brand, creating a business plan, managing finances, and effectively marketing yourself. You'll learn the importance of finding purpose and passion in your work, conducting market research to gain a competitive edge, and understanding marketing strategies that work for your business. Don't know...

Gabriel Vallejo López presenta 34 casos ¡de la vida real! que nos recuerdan la importancia de tener modelos de servicio al cliente de clase mundial.

Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core. Making sure your customer service is as good a it can be is now much easier with this bundle.

The goal of this book is to hand you easy-to-implement ideas that can help you get fully enrolled in your early childhood program, with a waiting list. And not just any old ideas - these are the 77 best ideas and strategies we use consistently. Kris Murray has helped hundreds of owners grow their enrollment by 15 to 300 percent in just a few months, so it’s possible for you too. In fact, she has included some of their case studies and results from using the ideas in this book, to provide you with proof and inspiration.

You don’t need an earthquake to have a disaster. Many industries are in a state of tremendous turmoil and some will not survive the change. And yet, this is a time of extraordinary opportunity for individuals and organizations that can adapt, engage and innovate. Mere resilience is no longer enough. Are you ready to thrive? Inspired by challenges faced by the health care industry, but applicable to any organization, Beyond Resilience will show you how to transform: confusion into clarity, adversity into opportunity, pressure into productivity and the indescribable mess of disaster into ...