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The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- Narrado por: Doug Greene
- Duración: 15 h y 41 m
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Resumen del Editor
The world's best-selling Lean expert shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way.
A must-listen for service professionals of every level, this essential book takes the proven Lean principles of the best-selling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer.
With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices, and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing.
Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
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Historia
The missing link to long-term Lean success! Despite the fact that companies worldwide have adopted Lean production, none has sustained the same levels of excellence as Toyota. Why? Leadership. In The Toyota Way to Lean Leadership, Jeffrey Liker and Gary L. Convis, a former executive V.P. and managing officer of Toyota, help executives and senior managers get employees to refocus their efforts - from simply performing their singular function to continuously improving in collaboration across the organization.
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Disappointing. Here is a summary
- De V. Taras en 10-21-18
De: Jeffrey Liker, y otros
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The Toyota Way
- 14 Management Principles from the World's Greatest Manufacturer
- De: Jeffrey K. Liker
- Narrado por: Grover Gardner
- Duración: 4 h y 36 m
- Versión completa
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General
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Narración:
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Historia
In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.
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A good short intro
- De Shane K. en 07-16-24
De: Jeffrey K. Liker
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The Toyota Way (Second Edition)
- 14 Management Principles from the World's Greatest Manufacturer
- De: Jeffrey Liker
- Narrado por: Perry Daniels
- Duración: 17 h y 36 m
- Versión completa
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General
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Narración:
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Historia
Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota's world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability.
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A Must-Read Book
- De Sean Green en 07-30-21
De: Jeffrey Liker
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The Toyota Way Fieldbook
- De: Jeffrey K. Liker, David Meier
- Narrado por: Douglas Martin
- Duración: 15 h y 33 m
- Versión completa
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General
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Historia
The Toyota Way Fieldbook builds on the philosophical aspects of Toyota's operating systems by detailing the concepts and providing practical examples for application that leaders need to bring Toyota's success-proven practices to life in any organization. The Toyota Way Fieldbook will help other companies learn from Toyota and develop systems that fit their unique cultures.
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Downloaded for a Master's class
- De Marcene G. en 04-15-24
De: Jeffrey K. Liker, y otros
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Toyota Talent
- Developing Your People the Toyota Way
- De: Jeffrey K. Liker, David Meier
- Narrado por: Dave Clark
- Duración: 10 h y 6 m
- Versión completa
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General
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Historia
Toyota doesn't just produce cars; it produces talented people. Jeffrey Liker, with coauthor David Meier, reveal how you can develop talented people and achieve incredible results in your company. Toyota Talent walks you through the rigorous methodology used by this global powerhouse to grow high-performing individuals from within.
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Excellent for Leaders and Trainers
- De Crystal Bechler en 10-05-23
De: Jeffrey K. Liker, y otros
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Toyota Kata
- Managing People for Improvement, Adaptiveness and Superior Results
- De: Mike Rother
- Narrado por: Todd Belcher
- Duración: 7 h y 16 m
- Versión completa
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General
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Narración:
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Historia
This game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker's management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower. Drawing on six years of research into Toyota's employee-management routines, Toyota Kata examines and elucidates, for the first time, the company's organizational routines - called kata - that power its success with continuous improvement and adaptation.
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Good deeper learning
- De bzymom en 02-25-24
De: Mike Rother
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The Toyota Way to Lean Leadership
- Achieving and Sustaining Excellence Through Leadership Development
- De: Jeffrey Liker, Gary L. Convis
- Narrado por: Jim Meskimen
- Duración: 10 h y 4 m
- Versión completa
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General
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Narración:
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Historia
The missing link to long-term Lean success! Despite the fact that companies worldwide have adopted Lean production, none has sustained the same levels of excellence as Toyota. Why? Leadership. In The Toyota Way to Lean Leadership, Jeffrey Liker and Gary L. Convis, a former executive V.P. and managing officer of Toyota, help executives and senior managers get employees to refocus their efforts - from simply performing their singular function to continuously improving in collaboration across the organization.
-
-
Disappointing. Here is a summary
- De V. Taras en 10-21-18
De: Jeffrey Liker, y otros
-
The Toyota Way
- 14 Management Principles from the World's Greatest Manufacturer
- De: Jeffrey K. Liker
- Narrado por: Grover Gardner
- Duración: 4 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.
-
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A good short intro
- De Shane K. en 07-16-24
De: Jeffrey K. Liker
Lo que los oyentes dicen sobre The Toyota Way to Service Excellence
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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- Jase M. Rex
- 12-20-22
Terrible Narration
The narration is absolutely terrible. The narrator does not know the context of what is being narrated, is robotic, pauses frequently in odd places, and has inflections that do not match the content. It is very very difficult to understand what is trying to be communicated. For a book about how to bring value to the customer this totally missed the mark in this audio book. I highly suggest that you read the actual book rather than listening to this version.
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