Episodios

  • Is NOI the only thing that matters? | with Joe Pettigrew

    Is NOI the only thing that matters? | with Joe Pettigrew
    Jul 17 2024
    In this episode of Hotel Moment, Karen Stephens chats with Joe Pettigrew, the Chief Commercial Officer at EOS Hospitality. Joe shares insights into his role at the organization, one of the fastest-growing hotel investment and management companies in the US, and their approach to managing unique and independent properties. They explore why NOI is the most important metric for the success of any hotel.
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    26 m
  • How well are you coaching your hotel teams? | with JC Thompson

    How well are you coaching your hotel teams? | with JC Thompson
    Jul 10 2024
    In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and JC Thompson, Founder and CEO of Pursuance, step into the world of performance coaching — exploring what it means to be a good coach for your hotel staff, especially for reservations departments. Thompson describes the pitfalls of traditional performance coaching methods on staff morale juxtaposed with performance coaching that centers hotel data application and group positivity. Listen in for a fresh perspective on how you can improve your team’s overall productivity, meet industry standards and criteria, and use your guest data to boost team confidence.
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    26 m
  • How to book revenue even when climate derails the guest experience | with Nick Cavanaugh

    How to book revenue even when climate derails the guest experience | with Nick Cavanaugh
    Jul 3 2024
    In this episode of Hotel Moment, host Karen Stephens is joined by Nick Cavanaugh, Founder and CEO of Sensible Weather. Together, they discuss the technical and financial aspects of providing a weather guarantee and how Sensible partners with hotels and booking platforms to integrate this service seamlessly into the booking flow. They also touch on the increased demand for travel insurance post-COVID, Sensible Weather's strategic partnership with AMEX Ventures, and their plans for expanding their services within the hospitality and outdoor travel sectors.
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    22 m
  • Your commercial strategy as an evolution and not a revolution with Jennifer Hill of Kalibri Labs

    Your commercial strategy as an evolution and not a revolution with Jennifer Hill of Kalibri Labs
    Jun 19 2024
    In this episode of Hotel Moment, Karen Stephens interviews Jennifer Hill, the VP of Commercial Strategy at Kalibri Labs. They discuss the concept of commercial strategy and how it differs from traditional revenue management. They emphasize the importance of aligning goals and metrics across revenue, sales, and marketing teams to drive profitability and enhance asset value. The conversation also highlights the role of data analytics in revenue optimization and introduces Kalibri Labs' new publication and certification program. Download, “Demystifying the Digital Market & Guide to Commercial Strategy” at Kalibri Labs Certification: https://kalibrilabscertification.com/
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    17 m
  • You're capable of achieving more than you think: Going further with a direct booking strategy | with Kathleen Cullen

    You're capable of achieving more than you think: Going further with a direct booking strategy | with Kathleen Cullen
    Jun 5 2024
    In this episode of Hotel Moment, Karen Stephens interviews Kathleen Cullen, the Executive Vice President at PTG Consulting. Together they discuss ways to maximize profitability and enhance guest experiences in hotels. Cullen also shares valuable insights on creating a data-driven culture, adjusting rate strategies, and where she sees the industry going.
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    18 m
  • No missed opportunities — prioritizing a data collection practice for every property | with Aaron Miller

    No missed opportunities — prioritizing a data collection practice for every property | with Aaron Miller
    May 22 2024
    In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property is a chance for hoteliers to see what data touchpoints provide the most value and which touchpoints could improve. Listen in to find out more about the work Highgate is doing to manage first-party data across their portfolio and how they are learning from vendor management and data collection to maximize revenue.
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    14 m
  • A first-party data relationship: an invitation to go deeper | with Evan Crawford

    A first-party data relationship: an invitation to go deeper | with Evan Crawford
    May 8 2024
    In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Evan Crawford, VP of Marketing at Pyramid Global Hospitality, reveal that collecting guest data isn’t just a transactional experience — especially when you’re collecting first-party data. Crawford explains that this data type opens an array of digital engagement opportunities to explore and go beyond surface-level guest communication. Listen in and find out how to use first-party data to your hotel’s advantage while imparting value to your guests along the way. You’ll also gain inspiration of how to leverage a variety of media channels like digital streaming.
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    15 m
  • Summer 2024 travel trends: Get prepared with us | a Revinate webinar

    Summer 2024 travel trends: Get prepared with us | a Revinate webinar
    Apr 10 2024
    In this episode of the podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. Alise Deeb, Chief Revenue Officer of Dragonfly Strategists, and Revinators Jim Mangan, Solutions Engineer, and Melissa McMullin, Product Marketing Manager, dive into the latest insights and data for the upcoming season’s travel trends. Gain valuable comparisons between last summer’s patterns and the anticipated shifts for the upcoming months. Uncover actionable strategies for hoteliers to maximize opportunities and ensure readiness for the summer surge.
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    20 m