-
12 Golden Keys to Hospitality Excellence
- Narrado por: Dalan Decker
- Duración: 4 h y 29 m
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
![Prime logotipo](https://m.media-amazon.com/images/G/01/Audible/Homestead/Prime_Logo_RGB.png)
Compra ahora por $14.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Grandes primeros Títulos
![Setting the Table Audiolibro Por Danny Meyer arte de portada](https://m.media-amazon.com/images/I/51WaadBEaBL._SL240_.jpg)
![Unreasonable Hospitality Audiolibro Por Will Guidara arte de portada](https://m.media-amazon.com/images/I/51RhRGaGPgL._SL240_.jpg)
![Four Thousand Weeks Audiolibro Por Oliver Burkeman arte de portada](https://m.media-amazon.com/images/I/41E4pWh2UnL._SL240_.jpg)
![Your Table Is Ready Audiolibro Por Michael Cecchi-Azzolina arte de portada](https://m.media-amazon.com/images/I/51HlExtQTuL._SL240_.jpg)
![Do Hard Things Audiolibro Por Steve Magness arte de portada](https://m.media-amazon.com/images/I/41kX3hA+KeL._SL240_.jpg)
![Winning on Purpose Audiolibro Por Fred Reichheld, Darci Darnell, Maureen Burns arte de portada](https://m.media-amazon.com/images/I/51IDKbvltHL._SL240_.jpg)
![Excellence Wins Audiolibro Por Horst Schulze, Dean Merrill - contributor arte de portada](https://m.media-amazon.com/images/I/51qDnENo05L._SL240_.jpg)
![Why We Sleep Audiolibro Por Matthew Walker arte de portada](https://m.media-amazon.com/images/I/51-zooqOoeL._SL240_.jpg)
![The Best Team Wins Audiolibro Por Adrian Gostick, Chester Elton arte de portada](https://m.media-amazon.com/images/I/51SOp+ahBNL._SL240_.jpg)
![The Challenge Culture Audiolibro Por Nigel Travis arte de portada](https://m.media-amazon.com/images/I/41ZRv-tD-xL._SL240_.jpg)
![Restaurant Success by the Numbers, Second Edition Audiolibro Por Roger Fields arte de portada](https://m.media-amazon.com/images/I/51EpQ76EfyL._SL240_.jpg)
![The Right - and Wrong - Stuff Audiolibro Por Carter Cast arte de portada](https://m.media-amazon.com/images/I/511kIZ6Dk6L._SL240_.jpg)
![The New One Minute Manager Audiolibro Por Ken Blanchard, Spencer Johnson arte de portada](https://m.media-amazon.com/images/I/5137J7+ERlL._SL240_.jpg)
![Peak Audiolibro Por Chip Conley arte de portada](https://m.media-amazon.com/images/I/51giWCs0h-L._SL240_.jpg)
![Chief Marketing Officers at Work Audiolibro Por Josh Steimle arte de portada](https://m.media-amazon.com/images/I/514VNJrbvHL._SL240_.jpg)
![FUSION Audiolibro Por Denise Lee Yohn arte de portada](https://m.media-amazon.com/images/I/4150gOHjlmL._SL240_.jpg)
![Iconic Audiolibro Por Scott McKain arte de portada](https://m.media-amazon.com/images/I/511EIyGydyL._SL240_.jpg)
![Be Our Guest Audiolibro Por The Disney Institute, Theodore Kinni arte de portada](https://m.media-amazon.com/images/I/519cehSYe1L._SL240_.jpg)
![Think Simple Audiolibro Por Ken Segall arte de portada](https://m.media-amazon.com/images/I/41K1Zv+CVHL._SL240_.jpg)
![Hospitality 2.0 Audiolibro Por Ira Vouk arte de portada](https://m.media-amazon.com/images/I/31hz6x8TVnL._SL240_.jpg)
![Lead with Hospitality Audiolibro Por Taylor Scott, Jon Gordon - foreword arte de portada](https://m.media-amazon.com/images/I/51lnMYDj9BS._SL240_.jpg)
![Let Them See You Audiolibro Por Porter Braswell arte de portada](https://m.media-amazon.com/images/I/51F57dJiJjL._SL240_.jpg)
![The New Gold Standard Audiolibro Por Joseph A. Michelli arte de portada](https://m.media-amazon.com/images/I/517RQBnAJJL._SL240_.jpg)
![The High-Potential Leader Audiolibro Por Ram Charan, Geri Willigan arte de portada](https://m.media-amazon.com/images/I/51hSi5aH4uL._SL240_.jpg)
![The Alliance Audiolibro Por Reid Hoffman, Ben Casnocha, Chris Yeh arte de portada](https://m.media-amazon.com/images/I/51nN4mVDYAL._SL240_.jpg)
![What Great Brands Do Audiolibro Por Denise Lee Yohn arte de portada](https://m.media-amazon.com/images/I/51-xoTJ5xUL._SL240_.jpg)
![How to Hire the Best Audiolibro Por Sabrina Starling PhD arte de portada](https://m.media-amazon.com/images/I/416fz5hP-bL._SL240_.jpg)
![On Fire at Work Audiolibro Por Eric Chester arte de portada](https://m.media-amazon.com/images/I/51rvm1T6tDL._SL240_.jpg)
![The Purpose Revolution: How Leaders Create Engagement and Competitive Advantage in an Age of Social Good Audiolibro Por John Izzo, Jeff Vanderwielen arte de portada](https://m.media-amazon.com/images/I/517gtJmnf4L._SL240_.jpg)
![It’s All About CEX! Audiolibro Por Jason S. Bradshaw arte de portada](https://m.media-amazon.com/images/I/41+mgwXGNhL._SL240_.jpg)
Resumen del Editor
In the 12 Golden Keys to Hospitality Excellence, author F. H. Benzakour, Cornell graduate and professor of contemporary club management at Fairleigh Dickinson University, with 25 years of CEO experience in taking private clubs from black to green, shares his insights and expertise on superior management.
The 12 strategic, eye-opening approaches include:
- Over-invest in people - It's an investment you're guaranteed to reap rewards from.
- Celebrate diversity - with people of diverse ethnicity and cultures, both members and employees.
- Be a student of the obvious - instead of searching for complex resolutions, look for simple solutions to complicated problems.
- Be a master of game theory - work out a winning business strategy that will result in a generous payoff.
- Swim in blue oceans - create new demand in competition-free market spaces.
- The Pareto Principle - focus on the 20 percent of actions that generate the greatest results.
- Innovate or die - move toward the future or you'll become part of the past.
By employing these 12 dynamic game plans within the 12 Golden Keys to Hospitality Excellence, managers will advance to being winners in the hospitality industry.
Relacionado con este tema
-
The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 32 m
- Versión completa
-
General
-
Narración:
-
Historia
The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
-
-
Brand propaganda
- De MR A G ADELAAR en 05-22-15
-
The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- De: Ram Charan, Geri Willigan
- Narrado por: Bob Reed
- Duración: 5 h y 48 m
- Versión completa
-
General
-
Narración:
-
Historia
Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
-
-
Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- De Niel en 06-23-19
De: Ram Charan, y otros
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
-
Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
-
Peak
- How Great Companies Get Their Mojo from Maslow (Revised and Updated)
- De: Chip Conley
- Narrado por: Brian Sutherland
- Duración: 10 h y 28 m
- Versión completa
-
General
-
Narración:
-
Historia
Peak is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once but twice. Author Chip Conley, founder and former CEO of one of the world's largest boutique hotel companies, turned to psychologist Abraham Maslow's Hierarchy of Needs at a time when his company was in dire need.
-
-
Presentation and attention to detail matter
- De Stephen Estelle en 11-05-19
De: Chip Conley
-
The Commitment Engine
- Making Work Worth It
- De: John Jantsch
- Narrado por: John Jantsch
- Duración: 6 h y 17 m
- Versión completa
-
General
-
Narración:
-
Historia
The small-business guru behind Duct Tape Marketing and The Referral Engine teaches listeners how to establish lasting commitment in their employees, customers, and businesses. Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm?
De: John Jantsch
-
Under New Management
- How Leading Organizations Are Upending Business as Usual
- De: David Burkus
- Narrado por: Rich Orlow
- Duración: 6 h y 31 m
- Versión completa
-
General
-
Narración:
-
Historia
A provocative work that challenges the traditional and widely accepted principles of business management - and proves that they are outdated, outmoded, or simply don't work. Do open floor plans really work? Are there companies that put their employees' welfare first, and their clients second? Are annual performance reviews necessary? Dr. David Burkus is a highly regarded and increasingly influential business school professor who challenges many of the established principles of business management.
-
-
information age work assembly line management
- De A. Davis en 04-15-16
De: David Burkus
-
The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 32 m
- Versión completa
-
General
-
Narración:
-
Historia
The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
-
-
Brand propaganda
- De MR A G ADELAAR en 05-22-15
-
The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- De: Ram Charan, Geri Willigan
- Narrado por: Bob Reed
- Duración: 5 h y 48 m
- Versión completa
-
General
-
Narración:
-
Historia
Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
-
-
Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- De Niel en 06-23-19
De: Ram Charan, y otros
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
-
Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
-
Peak
- How Great Companies Get Their Mojo from Maslow (Revised and Updated)
- De: Chip Conley
- Narrado por: Brian Sutherland
- Duración: 10 h y 28 m
- Versión completa
-
General
-
Narración:
-
Historia
Peak is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once but twice. Author Chip Conley, founder and former CEO of one of the world's largest boutique hotel companies, turned to psychologist Abraham Maslow's Hierarchy of Needs at a time when his company was in dire need.
-
-
Presentation and attention to detail matter
- De Stephen Estelle en 11-05-19
De: Chip Conley
-
The Commitment Engine
- Making Work Worth It
- De: John Jantsch
- Narrado por: John Jantsch
- Duración: 6 h y 17 m
- Versión completa
-
General
-
Narración:
-
Historia
The small-business guru behind Duct Tape Marketing and The Referral Engine teaches listeners how to establish lasting commitment in their employees, customers, and businesses. Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm?
De: John Jantsch
-
Under New Management
- How Leading Organizations Are Upending Business as Usual
- De: David Burkus
- Narrado por: Rich Orlow
- Duración: 6 h y 31 m
- Versión completa
-
General
-
Narración:
-
Historia
A provocative work that challenges the traditional and widely accepted principles of business management - and proves that they are outdated, outmoded, or simply don't work. Do open floor plans really work? Are there companies that put their employees' welfare first, and their clients second? Are annual performance reviews necessary? Dr. David Burkus is a highly regarded and increasingly influential business school professor who challenges many of the established principles of business management.
-
-
information age work assembly line management
- De A. Davis en 04-15-16
De: David Burkus
-
Extreme Teams
- Why Pixar, Netflix, AirBnB, and Other Cutting-Edge Companies Succeed Where Most Fail
- De: Robert Bruce Shaw
- Narrado por: James Foster
- Duración: 7 h y 4 m
- Versión completa
-
General
-
Narración:
-
Historia
Managers want great teams, but most build them around decades-old ideas and practices made popular by companies that have lost their edge. Extreme Teams looks at the new generation of teams driving growth in today's most innovative firms. They do this by doing things differently: hiring the right person instead of the best person; focusing on one priority while leaving room to explore new ideas; creating an environment where people are comfortable dealing with the uncomfortable.
-
-
Extreme Blah
- De Blair C en 05-03-18
-
The Future Workplace Experience
- 10 Rules For Mastering Disruption in Recruiting and Engaging Employees
- De: Jeanne Meister, Kevin Mulcahy
- Narrado por: Nancy Linari
- Duración: 9 h y 52 m
- Versión completa
-
General
-
Narración:
-
Historia
Bestselling author of The 2020 Workplace Jeanne Meister returns with a powerful guide to mastering a new set of workplace disruptions, detailing the skills you need to thrive in today's hyper-competitive and rapidly changing business environment. Along with co-author Kevin Mulcahy, Meister presents step-by-step advice to recruiters on how to prepare for a more transparent world of work, develop a new set of leadership skills, and anticipate future trends and changes across industries.
-
-
A look into the future of the corporate world
- De Amir en 12-08-16
De: Jeanne Meister, y otros
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 6 h y 55 m
- Versión completa
-
General
-
Narración:
-
Historia
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
-
-
Interesting Theories in Management
- De Nancy en 07-28-12
De: Adrian Gostick, y otros
-
Shortcut Your Startup
- Speed Up Success with Unconventional Advice from the Trenches
- De: Carter Reum, Courtney Reum
- Narrado por: Carter Reum
- Duración: 6 h y 55 m
- Versión completa
-
General
-
Narración:
-
Historia
Courtney and Carter Reum have years of experience in the field, from investing in over 130 companies, including Lyft, Pinterest, Warby Parker, and ClassPass, to driving the success of their own liquor brand, VEEV Spirits. The Reum brothers have learned from every triumph and tribulation and over the years have developed an effective and easy-to-understand guide to help entrepreneurs through the startup journey from inception to sale.
-
-
A must read for start ups
- De Dave en 02-09-18
De: Carter Reum, y otros
-
The Orange Revolution
- How One Great Team Can Transform an Entire Organization
- De: Adrian Gostick, Chester Elton
- Narrado por: Adrian Gostick, Chester Elton
- Duración: 7 h y 3 m
- Versión completa
-
General
-
Narración:
-
Historia
Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
-
-
Good Business Book on Teams
- De Lisa en 09-25-11
De: Adrian Gostick, y otros
-
What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- De: Nicholas J. Webb
- Narrado por: James Foster
- Duración: 7 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
-
-
Must read if you are looking for a way to improve your business
- De Anonymous User en 05-06-20
De: Nicholas J. Webb
-
Company of One
- Why Staying Small Is the Next Big Thing for Business
- De: Paul Jarvis
- Narrado por: Paul Jarvis
- Duración: 7 h y 32 m
- Versión completa
-
General
-
Narración:
-
Historia
Paul Jarvis left the corporate world when he realized that working in a high-pressure, high profile world was not his idea of success. In Company of One, Jarvis explains how you can find the right pathway to do the same, including planning how to set up your shop, determining your desired revenues, dealing with unexpected crises, keeping your key clients happy, and of course, doing all of this on your own. Company of One is a refreshingly new approach centered on staying small and avoiding growth, for any size business.
-
-
Starts out strong...
- De Oliver Nielsen en 05-02-20
De: Paul Jarvis
-
Solving Problems with Design Thinking
- Ten Stories of What Works
- De: Jeanne Liedtka, Andrew King, Kevin Bennett
- Narrado por: Dina Pearlman
- Duración: 7 h y 19 m
- Versión completa
-
General
-
Narración:
-
Historia
Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details 10 real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations.
-
-
Excellent book for design thinkers
- De Amazon Customer en 11-16-16
De: Jeanne Liedtka, y otros
-
Born to Build
- How to Build a Thriving Startup, a Winning Team, New Customers and Your Best Life Imaginable
- De: Jim Clifton, Sangeeta Badal
- Narrado por: Braden Wright
- Duración: 3 h y 47 m
- Versión completa
-
General
-
Narración:
-
Historia
Written for anyone trying to figure out how to make the most of their lives, Born to Build seeks to inspire entrepreneurs and ambitious, self-motivated people to build something that will change the world. A builder’s venture could be a small business that grows into a mammoth enterprise, a thriving new division in an existing company, a nonprofit, a social enterprise, a church, a school - anything that creates economic growth and makes a lasting impact on society.
-
-
Powerful perspective shift
- De Diana_loves_audiobooks en 06-09-18
De: Jim Clifton, y otros
-
Making Ideas Happen
- Overcoming the Obstacles Between Vision and Reality
- De: Scott Belsky
- Narrado por: Don Hagen
- Duración: 7 h y 3 m
- Versión completa
-
General
-
Narración:
-
Historia
How the world's leading innovators push their ideas to fruition, time and time again. Edison famously said that genius is 1 percent inspiration, 99 percent perspiration. Ideas for new businesses, solutions to the world's problems, and artistic breakthroughs are common, but great execution is rare. According to Scott Belsky, the capacity to make ideas happen can be strengthened by anyone willing to build their organizational habits and harness the forces of community.
-
-
Terrible Narrator
- De Charl en 07-12-12
De: Scott Belsky
-
Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- De: Stephen Wunker, David Farber, Jessica Wattman
- Narrado por: Tim Andres Pabon
- Duración: 4 h y 52 m
- Versión completa
-
General
-
Narración:
-
Historia
Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
-
-
YouTube talks are better.
- De BizTech Readings en 12-27-16
De: Stephen Wunker, y otros
-
The Expertise Economy
- How the Smartest Companies Use Learning to Engage, Compete, and Succeed
- De: Kelly Palmer, David Blake
- Narrado por: Patricia Rodriguez
- Duración: 7 h y 55 m
- Versión completa
-
General
-
Narración:
-
Historia
The workplace is going through a large-scale transition with digitization, automation, and acceleration. Critical skills and expertise are imperative for companies and their employees to succeed in the future, and the most forward-thinking companies are being proactive in adapting to the shift in the workforce. Kelly Palmer, Silicon Valley thought leader from LinkedIn, Degreed, and Yahoo, and David Blake, cofounder of ed-tech pioneer Degreed, share their experiences and describe how some of the smartest companies in the world are making learning and expertise a major competitive advantage.
-
-
Fantastic Information
- De Emerson A. Simon en 03-31-20
De: Kelly Palmer, y otros
Lo que los oyentes dicen sobre 12 Golden Keys to Hospitality Excellence
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total
-
Ejecución
-
Historia
- Diane L Pol
- 02-01-22
self-centered, hot helpful
I was looking for good, helpful advice. not a 30 minute gloat by the author.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña