People Skills

How to Assert Yourself, Listen to Others, and Resolve Conflicts

By: Robert Bolton

Narrated by: Jonathan Todd Ross

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.

Maybe a wall of silent resentment has shut you off from someone you love. Maybe you listen to an argument in which neither party seems to hear the other. Or maybe your mind drifts to other matters when people talk to you. People Skills is a communication skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you:

-How to get your needs met using simple assertion techniques
-How body language often speaks louder than words
-How to use silence as a valuable communication tool
-How to de-escalate family disputes, lovers' quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

Total Wisdom

We should have all had classes in middle school covering this book. There are great little stories and a step by step on how to clearly communicate with people in almost any situation. Well done.

very informative and interesting

I am a person that has both an engineering degree and a physics degree I certainly have never studied communication or philosophy or anything of the sort this book is very informative very interesting and has given me a lot of insight into how to deal with my subordinates and my personal relationships

Not bad

I like that the author gives everyday samples with some of the skills he’s trying to teach. The first 8 chapters are painful to hear but it gets more relatable midway to things you can apply at work or at home.

Very good book for improving interpersonal communication skills!!

This book is a wonderful way to learn about being a better communicator. It goes in depth enough to help you understand, but not too deep to be superfluous. My parents taught me good communication skills but this book was an eye opener to how I could be better, and gave wonderful examples for proper implementation in my everyday life.

A bit dated but relevant to this day

Not “PC” in some areas due to the year it was written but an amazing first step to getting started.