Excellence Wins

A No-Nonsense Guide to Becoming the Best in a World of Compromise

By: Horst Schulze, Dean Merrill, Ken Blanchard - introduction

Narrated by: Michael Wagner

In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.

In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise and half measures.

For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization.

With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about:

• Why leading well is an acquired skill
• Serving your customers
• Engaging your employees
• Creating a culture of customer service
• Why vision statements make a difference
• What it really means to practice servant leadership

Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now.

Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.

Peter

One of the best books you will ever read on Customer Experience. Well done Horst!

Bishop Smyre

A great book in understanding serving the needs of people. Greatness is achieved by serving others.

Excellent for sure

Tremendous read for all size businesses, especially those in service-related industries. Offers very practical ways to build a world-class organization truly focused on the customer.

I love this book!!!

I love this book and I want to hear more books from this author!!!
I am in need to obtain the spirit of excellence and the work ethic of excellence.
This book really help out a lot with learning how to build excellence into your life.

Exceptional Book!

I was inspired from beginning to end by this author. His business and faith journey are remarkable, and the book was extremely well read by the Narrator.