The Human Customer Experience and the Not-So-Secret Formula

By: Desiree M. Palmer

Narrated by: Michael Allen

Fact: Customer relationships mirror human relationships.

The Human Customer Experience is a miniature guide that will lead you through understanding the three concepts of customer experience and relationships: duration and choice, relationship correlation, and customer hierarchy of needs. You can use this model to build a customer experience strategy for your company. You will build stronger customer relationships enabling customer loyalty leading to more revenue generation.

In only a short period of time, you can easily listen to this cliff notes version in a single sitting, and then start your journey to improved customer relationships in your organization.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2016 Desiree Murphy Palmer (P)2018 Desiree Murphy Palmer

boring

you need a pen, paper and hard to follow. not something you can put ear buds in and just listen to will doing chores or taking a walk.