Hоw to Deal with Diffiсult People
Prоvеn Technique to Deal with Anуоnе
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Hоw to Deal with Diffiсult People
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Narrated by:
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Chris Dabbs
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By:
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James Stafford
About this listen
Dealing with difficult people is one of thе mоѕt common еxреriеnсеѕ in thе workplace аnd аlmоѕt еvеrуwhеrе! Cuѕtоmеrѕ, еmрlоуееѕ, managers, friеndѕ, relatives, or family gеtting аngrу - hоw dо уоu deal with it?
The firѕt thing tо rеmеmbеr iѕ that you're thе оnlу реrѕоn уоu саn сhаngе! You аrе in charge оf whаt you think аnd fееl. No one еlѕе is in charge of уоur thinking аnd fееling. Your thoughts аnd fееlingѕ аrе уоur intеrnаl barometer!
If уоu'rе in a diffiсult situation, уоur feelings will lеt you knоw thаt thе еvеnt оr what ѕоmеоnе hаѕ ѕаid dоеѕn't аgrее with уоu. At thаt mоmеnt уоu can decide if you will allow уоurѕеlf tо gеt upset or nоt! This then will dictates уоur аttitudе. Whеn уоu tаkе charge оf your thoughts and fееlingѕ, you will bе in сhаrgе of your аttitudе. And уоur attitude will dictate уоur response. Now thаt you're in сhаrgе оf уоur thoughts, you can think сlеаrlу about hоw to rеѕроnd tо thе оthеr person.
Dо you want tо сrеаtе a lаѕting win/win relationship with thiѕ оthеr реrѕоn?
The kеу iѕ in thе rеlаtiоnѕhiрѕ.
Let's assume you're dеаling with a diffiсult сuѕtоmеr. Make thе other person feel likе thеу'rе vаluеd ѕо thаt thеу can mаintаin thеir ѕеlf-esteem and you саn mаintаin уоur оwn ѕеlf-еѕtееm. Whеn аn interaction is drаggеd dоwn bу аn еmоtiоnаl response that iѕ рооrlу communicated, both parties' self-еѕtееm саn ѕuffеr. Thеrе will be timеѕ whеn уоu must say no! In thiѕ wау, уоu аrе honoring уоurѕеlf аnd, sometimes, it саn bе the only ѕоlutiоn tо a triсkу рrоblеm.
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-
Story4.5 out of 5 stars 319
Dr. Steve Peters explains that we all have a being within our minds that can wreak havoc on every aspect of our lives. He calls this being "the chimp," and it can work either for you or against you. The Chimp Paradox contains an incredibly powerful mind management model that can help you be happier and healthier, increase your confidence, and become a more successful person. This audiobook will help you to recognize how your mind is working, understand and manage your emotions and thoughts, and become the person you would like to be.
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5 out of 5 stars
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The best way to describe this book is it's an Owners Manual for People.
- By Michael on 08-14-15
By: Dr. Steve Peters
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Emotional Intelligence for Project Managers
- The People Skills You Need to Achieve Outstanding Results, 2nd Edition
- By: Anthony Mersino PMP
- Narrated by: Ramon De Ocampo
- Length: 8 hrs and 57 mins
- Unabridged
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Overall4.5 out of 5 stars 57
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Performance4.5 out of 5 stars 52
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Story4.5 out of 5 stars 51
Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.
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5 out of 5 stars
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Fantastic Book!
- By Anonymous User on 04-09-21
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Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
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Overall4.5 out of 5 stars 1,441
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Performance4.5 out of 5 stars 1,201
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Story4.5 out of 5 stars 1,183
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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3 out of 5 stars
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Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
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Crucial Conversations
- Tools for Talking When Stakes Are High
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Anna Fields
- Length: 4 hrs and 17 mins
- Unabridged
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Overall4.5 out of 5 stars 232
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Performance4.5 out of 5 stars 191
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Story4.5 out of 5 stars 191
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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5 out of 5 stars
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Probably the worste nagging sounding narrator
- By Alexander on 09-27-21
By: Kerry Patterson, and others
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Anger Management Workbook for Men
- Take Control of Your Anger and Master Your Emotions
- By: Aaron Karmin MA
- Narrated by: Brett Barry
- Length: 3 hrs and 14 mins
- Unabridged
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Overall4.5 out of 5 stars 201
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Performance4.5 out of 5 stars 173
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Story4.5 out of 5 stars 170
Clinical therapist Aaron Karmin teaches you the skills to manage your anger without aggression and build up your self-confidence, self-control, and self-respect. The Anger Management Workbook for Men goes beyond why men get angry and helps you get to the root of your anger. It gives you positive and productive anger management tools to strengthen the most important and most overlooked relationship in your life - your relationship with yourself.
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1 out of 5 stars
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just not good at all.
- By brian gregory on 06-02-22
By: Aaron Karmin MA
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What Do You Really Want for Your Children?
- By: Dr. Wayne W. Dyer
- Narrated by: Dr. Wayne W. Dyer
- Length: 4 hrs and 12 mins
- Unabridged
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Overall5 out of 5 stars 335
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Performance5 out of 5 stars 285
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Story5 out of 5 stars 282
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
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5 out of 5 stars
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Deaply helpful
- By Dominique on 04-28-15
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Can't Hurt Me
- Master Your Mind and Defy the Odds
- By: David Goggins
- Narrated by: David Goggins, Adam Skolnick
- Length: 13 hrs and 37 mins
- Unabridged
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Overall5 out of 5 stars 202,024
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Performance5 out of 5 stars 178,420
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Story5 out of 5 stars 177,822
For David Goggins, childhood was a nightmare--poverty, prejudice, and physical abuse colored his days and haunted his nights. But through self-discipline, mental toughness, and hard work, Goggins transformed himself from a depressed, overweight young man with no future into a US Armed Forces icon and one of the world's top endurance athletes. The only man in history to complete elite training as a Navy SEAL, Army Ranger, and Air Force tactical air controller, he went on to set records in numerous endurance events.
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3 out of 5 stars
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Opting for the book instead
- By S David on 12-24-18
By: David Goggins
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The Art of War
- By: Sun Tzu
- Narrated by: Aidan Gillen
- Length: 1 hr and 7 mins
- Unabridged
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Overall4.5 out of 5 stars 41,404
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Performance4.5 out of 5 stars 34,286
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Story4.5 out of 5 stars 33,867
The 13 chapters of The Art of War, each devoted to one aspect of warfare, were compiled by the high-ranking Chinese military general, strategist, and philosopher Sun-Tzu. In spite of its battlefield specificity, The Art of War has found new life in the modern age, with leaders in fields as wide and far-reaching as world politics, human psychology, and corporate strategy finding valuable insight in its timeworn words.
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5 out of 5 stars
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The actual book The Art of War, not a commentary
- By Fred271 on 12-31-19
By: Sun Tzu
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The 6 Habits of Growth
- By: Brendon Burchard
- Narrated by: Brendon Burchard
- Length: 5 hrs and 4 mins
- Original Recording
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Overall4.5 out of 5 stars 6,175
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Performance5 out of 5 stars 5,464
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Story4.5 out of 5 stars 5,421
The world’s leading high-performance coach and multiple New York Times best-selling author Brendon Burchard delivers the six habits of personal growth that will help you create the life of your dreams. Forged from Brendon Burchard’s personal experiences, data from his GrowthDay app, and his many years as a high-performance coach, The 6 Habits of Growth presents the tools you need to construct the life of your dreams.
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2 out of 5 stars
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Don’t bother
- By B. Sharpe on 10-30-22
By: Brendon Burchard
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12 Months to $1 Million
- How to Pick a Winning Product, Build a Real Business, and Become a Seven-Figure Entrepreneur
- By: Ryan Daniel Moran
- Narrated by: Ryan Daniel Moran
- Length: 7 hrs and 38 mins
- Unabridged
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Overall5 out of 5 stars 3,776
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Performance5 out of 5 stars 3,259
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Story5 out of 5 stars 3,243
By cutting out the noise and providing a clear and proven plan, this road map helps even brand-new entrepreneurs make decisions quickly, get their product up for sale, and launch it to a crowd that is ready and waiting to buy. This one-year plan will guide you through the three stages to your first $1 million: the Grind (months 0-4), the Growth (months 5-8), and the Gold (months 9-12). If your goal is to be a full-time entrepreneur, get ready for one chaotic, stressful, and rewarding year. If you have the guts to complete it, you will be the proud owner of a million-dollar business.
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4 out of 5 stars
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Good, but a Little Misleading
- By Chris Love on 11-28-20
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The Daily Stoic
- 366 Meditations on Wisdom, Perseverance, and the Art of Living
- By: Ryan Holiday, Stephen Hanselman
- Narrated by: Brian Holsopple
- Length: 10 hrs and 6 mins
- Unabridged
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Overall5 out of 5 stars 3,226
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Performance4.5 out of 5 stars 2,707
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Story5 out of 5 stars 2,672
Why have history's greatest minds - from George Washington to Frederick the Great to Ralph Waldo Emerson along with today's top performers, from Super Bowl-winning football coaches to CEOs and celebrities - embraced the wisdom of the ancient Stoics? Because they realize that the most valuable wisdom is timeless and that philosophy is for living a better life, not a classroom exercise. The Daily Stoic offers a daily devotional of Stoic insights and exercises, featuring all-new translations.
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2 out of 5 stars
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Not well made as audio
- By Andreas on 12-27-16
By: Ryan Holiday, and others
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The 5 Second Rule
- Transform your Life, Work, and Confidence with Everyday Courage
- By: Mel Robbins
- Narrated by: Mel Robbins
- Length: 7 hrs and 35 mins
- Unabridged
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Overall4.5 out of 5 stars 51,375
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Performance4.5 out of 5 stars 44,707
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Story4.5 out of 5 stars 44,370
How to enrich your life and destroy doubt in five seconds. Throughout your life, you've had parents, coaches, teachers, friends, and mentors who have pushed you to be better than your excuses and bigger than your fears. What if the secret to having the confidence and courage to enrich your life and work is simply knowing how to push yourself?
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3 out of 5 stars
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I turned it off after an hour.
- By Zac on 04-08-17
By: Mel Robbins
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How to Train Your Mind
- Exploring the Productivity Benefits of Meditation
- By: Chris Bailey
- Narrated by: Chris Bailey
- Length: 3 hrs and 18 mins
- Original Recording
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Overall4.5 out of 5 stars 8,358
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Performance4.5 out of 5 stars 7,102
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Story4.5 out of 5 stars 7,041
Meditation makes you more productive because it lets you earn back time. For each minute you spend meditating, you'll earn around nine minutes back, as Chris Bailey - author of The Productivity Project and Hyperfocus - will show in this candid and counter-intuitive guide to the productivity benefits of meditation.
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4 out of 5 stars
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Started Listening By Accident
- By T.D.Willis on 01-17-21
By: Chris Bailey
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Deep Sleep Hypnosis: Fall Asleep Instantly and Sleep Well
- By: Jasmine Harris
- Narrated by: Allison Mason
- Length: 2 hrs and 48 mins
- Unabridged
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Overall4 out of 5 stars 1,173
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Performance4.5 out of 5 stars 939
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Story4 out of 5 stars 899
A lack of quality sleep can hinder your alertness and quality of life while awake, as anyone with sleeping issues already knows. Suffering through sleepless nights does not have to be your reality. Instead you can fall asleep fast and get quality sleep tonight and every night. Hypnosis has been used for centuries to cure many ailments, including the inability to get better sleep. You can help yourself improve the quality of your life with hypnotherapy.
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5 out of 5 stars
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put me right to sleep
- By Cassandra on 05-08-17
By: Jasmine Harris
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Ho Tactics
- How to MindF**k a Man into Spending, Spoiling, and Sponsoring
- By: G. L. Lambert
- Narrated by: Patrick Stevens
- Length: 9 hrs and 12 mins
- Unabridged
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Overall4.5 out of 5 stars 2,043
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Performance5 out of 5 stars 1,688
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Story4.5 out of 5 stars 1,672
I have discovered a group of women who refuse to be exploited, are immune to manipulation, and who never settle in the name of love. These ladies know what they want and take what they want by beating men at their own game. Utilizing the secrets exposed in this book, these women gain power, money, and status. Men call them gold diggers, women call them hos, but they call themselves winners. This is the book that society doesn't want you to listen to….
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5 out of 5 stars
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I spent $24,000 in 4 months
- By B.M. on 10-06-18
By: G. L. Lambert
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Maybe You Should Talk to Someone
- A Therapist, HER Therapist, and Our Lives Revealed
- By: Lori Gottlieb
- Narrated by: Brittany Pressley
- Length: 14 hrs and 21 mins
- Unabridged
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Overall4.5 out of 5 stars 43,428
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Performance5 out of 5 stars 38,252
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Story4.5 out of 5 stars 38,115
One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose office she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.
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2 out of 5 stars
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It was like a hallmark movie being waterboarded into my ears for 15 hours
- By Amazon Customer on 10-01-19
By: Lori Gottlieb
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The Mastery of Self
- A Toltec Guide to Personal Freedom
- By: Don Miguel Ruiz Jr.
- Narrated by: Charlie Varon
- Length: 3 hrs and 30 mins
- Unabridged
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Overall5 out of 5 stars 4,434
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Performance5 out of 5 stars 3,677
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Story5 out of 5 stars 3,657
The ancient Toltecs believed that life, as we perceive it, is a dream. We each live in our own personal dream, and these come together to form the dream of the planet, or the world in which we live. Problems arise when our perception of the dream becomes clouded with negativity, drama, and judgment (of ourselves and others), because it's in these moments of suffering that we have forgotten that we are the architects of our own reality and we have the power to change our dream if we choose.
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5 out of 5 stars
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listen.. .then listen again
- By Casiano on 12-22-16
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How to Say It: Words That Make a Difference
- By: Allison Friederichs Atkison, The Great Courses
- Narrated by: Allison Friederichs Atkison
- Length: 4 hrs and 44 mins
- Original Recording
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Overall4.5 out of 5 stars 1,521
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Performance4.5 out of 5 stars 1,301
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Story4 out of 5 stars 1,281
Words. We use them all the time, every day, mostly without giving them much thought at all. We take for granted that they’re here at our disposal whenever we need them. But if you’ve ever wished you could communicate more effectively, words are the place to start. It’s incumbent upon you to choose the best words to accomplish your goals, because how you choose to communicate influences—well, everything! The power of communication shapes our professional goals, our relationships, and our lives—so the words we choose to use carry a great deal of power.
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2 out of 5 stars
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Meh. Glad I didn't pay for it.
- By Paula on 07-23-22
By: Allison Friederichs Atkison, and others