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Sortir des conflits
- Comprendre, gérer et transformer les affrontements en épisodes constructifs
- Narrado por: Fabian Finkels
- Duración: 4 h y 5 m
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Resumen del Editor
Abordez sereinement toutes les situations et transformez les affrontements en épisodes constructifs.
Le conflit fait partie de la vie. Au quotidien, nous éprouvons des difficultés relationnelles : maladresses, malentendus, désaccords, oppositions sans conséquence ou hostilités violentes... Souvent, nous avons peur et les comportements que nous adoptons ne font qu'envenimer les choses. Pourquoi entrons-nous en conflit ? Quels outils de dialogue privilégier ? Comment communiquer de façon consciente ?
Cet ouvrage répond à toutes ces questions pour vous aider à résoudre les différentes formes de conflits et à en sortir grandis. Exemples et exercices à l'appui, vous découvrirez comment aborder sereinement toutes les situations.
Table des matières :
Introduction ;
Chapitre 1 Le conflit fait partie de la vie ;
Chapitre 2 Pourquoi entrons-nous en conflit ? ;
Chapitre 3 Les phases d'évolution du conflit ;
Chapitre 4 Le conflit fait peur ;
Chapitre 5 Le conflit peut devenir constructif ;
Chapitre 6 Pour comprendre la communication ;
Chapitre 7 Aux sources du conflit ;
Chapitre 8 Les règles d'or de la communication en situation de conflit ;
Chapitre 9 La communication non violente ;
Partie 3 Comment agir sur les conflits ? ;
Chapitre 10 Votre présence face au conflit ;
Chapitre 11 Le moment de la confrontation ;
Chapitre 12 Le conflit, et après ? ;
Chapitre 13 Exercices de mise en pratique ;
Conclusion.
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