Customer Service

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  • Startupland Audiobook By Mikkel Svane, Carlye Adler cover art

    • Startupland

    • How Three Guys Risked Everything to Turn an Idea into a Global Business
    • By: Mikkel Svane, Carlye Adler
    • Narrated by: Christopher Price
    • Length: 5 hrs and 20 mins
    • Release date: 07-27-20
    • Language: English
    • 4 out of 5 stars 3 ratings

    • Conventional wisdom says most startups need to be in Silicon Valley, started by young engineers around a sexy new idea and backed by VC funding. But as Mikkel Svane reveals in Startupland, the story of founding Zendesk was anything but conventional....

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  • Fish! For Life Audiobook By Stephen C. Lundin, John Christensen, Harry Paul cover art

    • Fish! For Life

    • By: Stephen C. Lundin, John Christensen, Harry Paul
    • Narrated by: Kerin McCue, Sara Krieger
    • Length: 2 hrs and 38 mins
    • Release date: 03-22-18
    • Language: English
    • 4.5 out of 5 stars 6 ratings

    • Millions of business people have used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively....

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  • Owning Game-Changing Subcategories: Uncommon Growth in the Digital Age Audiobook By David Aaker cover art

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  • The Cult of the Customer Audiobook By Shep Hyken cover art

    • The Cult of the Customer

    • Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
    • By: Shep Hyken
    • Narrated by: Timothy Andrés Pabon
    • Length: 6 hrs and 14 mins
    • Release date: 11-20-18
    • Language: English
    • 4.5 out of 5 stars 22 ratings

    • In today's competitive business climate, you can't just satisfy your customers. You need to give them experiences that they won't forget. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists....

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  • The Bezos Letters Audiobook By Steve Anderson, Karen Anderson cover art

    • The Bezos Letters

    • 14 Principles to Grow Your Business like Amazon
    • By: Steve Anderson, Karen Anderson
    • Narrated by: Steve Anderson
    • Length: 6 hrs and 19 mins
    • Release date: 08-12-19
    • Language: English
    • 4.5 out of 5 stars 249 ratings

    • Amazon is the fastest company ever to reach $100 billion in sales, and they didn’t reach that landmark by staying in their comfort zone. Risk-taking is the key that unlocked the door to growth at Amazon, but those risks were (and are) intentional, calculated, and strategic....

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  • The Shopping Revolution Audiobook By Barbara E. Kahn cover art

    • The Shopping Revolution

    • How Successful Retailers Win Customers in an Era of Endless Disruption
    • By: Barbara E. Kahn
    • Narrated by: Lisa Larsen
    • Length: 5 hrs
    • Release date: 11-13-18
    • Language: English
    • 4 out of 5 stars 24 ratings

    • In The Shopping Revolution, Barbara E. Kahn, a foremost retail expert and professor at the Wharton School, examines the companies that have been most successful during this wave of change and offers fresh insights into what we can learn from their ascendance.

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  • Killing Marketing Audiobook By Joe Pulizzi, Robert Rose cover art

    • Killing Marketing

    • How Innovative Businesses Are Turning Marketing Cost into Profit
    • By: Joe Pulizzi, Robert Rose
    • Narrated by: Joe Pulizzi, Robert Rose
    • Length: 5 hrs and 45 mins
    • Release date: 09-05-17
    • Language: English
    • 4.5 out of 5 stars 176 ratings
    • Killing your current marketing structure may be the only way to save it....

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  • Management Lessons from Mayo Clinic Audiobook By Leonard L. Berry, Kent D. Seltman cover art

    • Management Lessons from Mayo Clinic

    • Inside One of the World's Most Admired Service Organizations
    • By: Leonard L. Berry, Kent D. Seltman
    • Narrated by: Gary Regal
    • Length: 11 hrs and 33 mins
    • Release date: 08-07-21
    • Language: English
    • 5 out of 5 stars 4 ratings

    • The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America....

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  • Service Fanatics Audiobook By James Merlino cover art

    • Service Fanatics

    • How to Build Superior Patient Experience the Cleveland Clinic Way
    • By: James Merlino
    • Narrated by: Tim Lundeen
    • Length: 10 hrs and 21 mins
    • Release date: 07-28-21
    • Language: English
    • 4.5 out of 5 stars 2 ratings

    • Service Fanatics reveals the strategies and tactics the Cleveland Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience....

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  • The Hidden Psychology of Social Networks Audiobook By Joe Federer cover art

    • The Hidden Psychology of Social Networks

    • How Brands Create Authentic Engagement by Understanding What Motivates Us
    • By: Joe Federer
    • Narrated by: Alex Knox
    • Length: 9 hrs and 14 mins
    • Release date: 07-14-21
    • Language: English
    • 4.5 out of 5 stars 11 ratings

    • Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one....

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  • The Employee Experience Audiobook By Tracy Maylett EdD, Matthew Wride JD, Kerry Patterson - foreword cover art

    • The Employee Experience

    • How to Attract Talent, Retain Top Performers, and Drive Results
    • By: Tracy Maylett EdD, Matthew Wride JD, Kerry Patterson - foreword
    • Narrated by: Graham Rowat
    • Length: 7 hrs and 26 mins
    • Release date: 07-09-19
    • Language: English
    • 5 out of 5 stars 19 ratings

    • Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future....

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  • Leading the Starbucks Way Audiobook By Joseph A. Michelli cover art

    • Leading the Starbucks Way

    • 5 Principles for Connecting with Your Customers, Your Products, and Your People
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 25 mins
    • Release date: 04-30-14
    • Language: English
    • 4 out of 5 stars 58 ratings
    • One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon....

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  • User Tested Audiobook By Janelle Estes, Andy MacMillan cover art

    • User Tested

    • How the World's Top Companies Use Human Insight to Create Great Experiences
    • By: Janelle Estes, Andy MacMillan
    • Narrated by: Lexi Mae
    • Length: 6 hrs and 8 mins
    • Release date: 02-15-22
    • Language: English
    • 5 out of 5 stars 1 rating

    • User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model....

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  • We Need to Talk Audiobook By Phillip Van Hooser cover art

    • We Need to Talk

    • By: Phillip Van Hooser
    • Narrated by: Gary J. Chambers
    • Length: 2 hrs and 54 mins
    • Release date: 04-03-20
    • Language: English
    • 5 out of 5 stars 5 ratings

    • Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost, employees are encouraged or demotivated, professional networks are expanded or extinguished - all by how well we communicate....

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  • The Business Book Audiobook By DK cover art

    • The Business Book

    • Big Ideas Simply Explained
    • By: DK
    • Narrated by: James Cameron Stuart
    • Series: Big Ideas Simply Explained
    • Length: 16 hrs and 23 mins
    • Release date: 12-05-19
    • Language: English
    • 4 out of 5 stars 10 ratings

    • Exploring and explaining more than 80 of the world's most important theories and big ideas about trade, commerce, and management, this audiobook offers a fascinating look at the world of business past and present....

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  • Fit for Growth Audiobook By Vinay Couto, John Plansky, Deniz Caglar cover art

    • Fit for Growth

    • A Guide to Strategic Cost Cutting, Restructuring, and Renewal
    • By: Vinay Couto, John Plansky, Deniz Caglar
    • Narrated by: Walter Dixon
    • Length: 8 hrs and 39 mins
    • Release date: 03-29-17
    • Language: English
    • 4 out of 5 stars 37 ratings
    • Fit for Growth is a unique approach to business transformation that explicitly connects growth strategy with cost management and organization restructuring....

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  • Friction: The Untapped Force That Can Be Your Most Powerful Advantage Audiobook By Roger Dooley cover art

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  • The Convenience Revolution Audiobook By Shep Hyken cover art

    • The Convenience Revolution

    • How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
    • By: Shep Hyken
    • Narrated by: Timothy Andrés Pabon
    • Length: 4 hrs and 41 mins
    • Release date: 11-13-18
    • Language: English
    • 4.5 out of 5 stars 38 ratings

    • This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers....

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  • Make Them Smile Audiobook By Dr. Sulman Ahmed cover art

    • Make Them Smile

    • Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
    • By: Dr. Sulman Ahmed
    • Narrated by: Tom Beyer
    • Length: 7 hrs and 33 mins
    • Release date: 05-07-24
    • Language: English
    • 5 out of 5 stars 3 ratings

    • For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.

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  • The New IT Audiobook By Jill Dyche cover art

    • The New IT

    • How Technology Leaders Are Enabling Business Strategy in the Digital Age
    • By: Jill Dyche
    • Narrated by: Caroline Miller
    • Length: 7 hrs and 11 mins
    • Release date: 07-20-21
    • Language: English
    • 3.5 out of 5 stars 6 ratings

    • Whether you're an executive, department head, or IT manager, The New IT provides an action-ready blueprint for building and strengthening the role of IT in your company - and prescribing IT's future....

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