Customer Service

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  • Marketing for Dummies, 6th Edition Audiobook By Jeanette McMurtry MBA cover art

    • Marketing for Dummies, 6th Edition

    • By: Jeanette McMurtry MBA
    • Narrated by: Gina Marie Davies
    • Length: 16 hrs and 41 mins
    • Release date: 12-20-22
    • Language: English
    • 5 out of 5 stars 1 rating

    • In a post-pandemic, up or down economy, it's harder than ever to meet highly complex and ever-changing customer expectations. The top-selling Marketing For Dummies covers basics like sales strategy, channel selection and development, pricing, and advertising....

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  • The Power of Nice Audiobook By Linda Kaplan Thaler, Robin Koval cover art

    • The Power of Nice

    • How to Conquer the Business World with Kindness
    • By: Linda Kaplan Thaler, Robin Koval
    • Narrated by: Linda Kaplan Thaler, Robin Koval
    • Length: 2 hrs and 58 mins
    • Release date: 07-24-07
    • Language: English
    • 4 out of 5 stars 209 ratings
    • Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice....

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  • Designed to Scale Audiobook By Lex Sisney cover art

    • Designed to Scale

    • How to Structure Your Business for Exponential Growth
    • By: Lex Sisney
    • Narrated by: Ken Vanlith
    • Length: 11 hrs and 40 mins
    • Release date: 04-11-22
    • Language: English
    • 5 out of 5 stars 8 ratings

    • How to structure your business for exponential growth. Have you ever wondered why some businesses scale while others fail? For every company that triples in size, thousands lose their momentum and get stuck. Every business leader aspires to achieve and sustain growth....

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  • The Customer-Base Audit Audiobook By Peter Fader, Bruce Hardie, Michael Ross cover art

    • The Customer-Base Audit

    • The First Step on the Journey to Customer Centricity
    • By: Peter Fader, Bruce Hardie, Michael Ross
    • Narrated by: Walter Dixon
    • Length: 4 hrs and 42 mins
    • Release date: 03-14-23
    • Language: English
    • 5 out of 5 stars 1 rating

    • In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base....

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  • Customer Data Platforms Audiobook By Martin Kihn, Christopher B. O’Hara cover art

    • Customer Data Platforms

    • Use People Data to Transform the Future of Marketing Engagement
    • By: Martin Kihn, Christopher B. O’Hara
    • Narrated by: Sean Pratt
    • Length: 9 hrs and 9 mins
    • Release date: 05-11-21
    • Language: English
    • 5 out of 5 stars 14 ratings

    • CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP, so you can learn how to steer your firm toward the future of personalization....

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  • Owning Game-Changing Subcategories: Uncommon Growth in the Digital Age Audiobook By David Aaker cover art

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  • Fish! For Life Audiobook By Stephen C. Lundin, John Christensen, Harry Paul cover art

    • Fish! For Life

    • By: Stephen C. Lundin, John Christensen, Harry Paul
    • Narrated by: Kerin McCue, Sara Krieger
    • Length: 2 hrs and 38 mins
    • Release date: 03-22-18
    • Language: English
    • 4.5 out of 5 stars 6 ratings

    • Millions of business people have used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively....

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  • X Audiobook By Brian Solis cover art

    • X

    • The Experience When Business Meets Design
    • By: Brian Solis
    • Narrated by: Steven Menasche
    • Length: 6 hrs and 25 mins
    • Release date: 05-11-17
    • Language: English
    • 4 out of 5 stars 19 ratings
    • Success and the future of business is experiential, and this is the time to learn how to create and cultivate meaningful experiences....

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  • Startupland Audiobook By Mikkel Svane, Carlye Adler cover art

    • Startupland

    • How Three Guys Risked Everything to Turn an Idea into a Global Business
    • By: Mikkel Svane, Carlye Adler
    • Narrated by: Christopher Price
    • Length: 5 hrs and 20 mins
    • Release date: 07-27-20
    • Language: English
    • 4 out of 5 stars 3 ratings

    • Conventional wisdom says most startups need to be in Silicon Valley, started by young engineers around a sexy new idea and backed by VC funding. But as Mikkel Svane reveals in Startupland, the story of founding Zendesk was anything but conventional....

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  • Customer Obsessed Audiobook By Eric Berridge cover art

    • Customer Obsessed

    • A Whole Company Approach to Delivering Exceptional Customer Experiences
    • By: Eric Berridge
    • Narrated by: Tim Andres Pabon
    • Length: 7 hrs and 13 mins
    • Release date: 06-29-17
    • Language: English
    • 3 out of 5 stars 4 ratings
    • Customer Obsessed looks at customer experience with an eye toward business transformation, providing high-level insight into each business element that affects that experience....

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  • The Seventh Level Audiobook By Amanda Slavin cover art

    • The Seventh Level

    • Transform Your Business Through Meaningful Engagement with Your Customers and Employees
    • By: Amanda Slavin
    • Narrated by: Amanda Slavin
    • Length: 4 hrs and 7 mins
    • Release date: 01-23-20
    • Language: English
    • 5 out of 5 stars 9 ratings

    • While instant communication is now easier than ever, people's attention is spread thin, time has never been more valuable, and disengagement in both customers and employees is at an all-time high. This means most brands never reach their full potential....

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  • Matter Audiobook By Peter Sheahan, Julie Williamson cover art

    • Matter

    • Move Beyond the Competition, Create More Value, and Become the Obvious Choice
    • By: Peter Sheahan, Julie Williamson
    • Narrated by: Peter Sheahan, Walter Dixon
    • Length: 8 hrs and 24 mins
    • Release date: 05-10-16
    • Language: English
    • 4.5 out of 5 stars 11 ratings
    • Peter Sheahan and Julie Williamson show you how to identify the place where you can create the most value - your edge of disruption - at the intersection of old and new....

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  • Management Lessons from Mayo Clinic Audiobook By Leonard L. Berry, Kent D. Seltman cover art

    • Management Lessons from Mayo Clinic

    • Inside One of the World's Most Admired Service Organizations
    • By: Leonard L. Berry, Kent D. Seltman
    • Narrated by: Gary Regal
    • Length: 11 hrs and 33 mins
    • Release date: 08-07-21
    • Language: English
    • 5 out of 5 stars 4 ratings

    • The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America....

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  • Killing Marketing Audiobook By Joe Pulizzi, Robert Rose cover art

    • Killing Marketing

    • How Innovative Businesses Are Turning Marketing Cost into Profit
    • By: Joe Pulizzi, Robert Rose
    • Narrated by: Joe Pulizzi, Robert Rose
    • Length: 5 hrs and 45 mins
    • Release date: 09-05-17
    • Language: English
    • 4.5 out of 5 stars 176 ratings
    • Killing your current marketing structure may be the only way to save it....

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  • The Cult of the Customer Audiobook By Shep Hyken cover art

    • The Cult of the Customer

    • Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
    • By: Shep Hyken
    • Narrated by: Timothy Andrés Pabon
    • Length: 6 hrs and 14 mins
    • Release date: 11-20-18
    • Language: English
    • 4.5 out of 5 stars 22 ratings

    • In today's competitive business climate, you can't just satisfy your customers. You need to give them experiences that they won't forget. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists....

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  • The Shopping Revolution Audiobook By Barbara E. Kahn cover art

    • The Shopping Revolution

    • How Successful Retailers Win Customers in an Era of Endless Disruption
    • By: Barbara E. Kahn
    • Narrated by: Lisa Larsen
    • Length: 5 hrs
    • Release date: 11-13-18
    • Language: English
    • 4 out of 5 stars 24 ratings

    • In The Shopping Revolution, Barbara E. Kahn, a foremost retail expert and professor at the Wharton School, examines the companies that have been most successful during this wave of change and offers fresh insights into what we can learn from their ascendance.

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  • The Bezos Letters Audiobook By Steve Anderson, Karen Anderson cover art

    • The Bezos Letters

    • 14 Principles to Grow Your Business like Amazon
    • By: Steve Anderson, Karen Anderson
    • Narrated by: Steve Anderson
    • Length: 6 hrs and 19 mins
    • Release date: 08-12-19
    • Language: English
    • 4.5 out of 5 stars 249 ratings

    • Amazon is the fastest company ever to reach $100 billion in sales, and they didn’t reach that landmark by staying in their comfort zone. Risk-taking is the key that unlocked the door to growth at Amazon, but those risks were (and are) intentional, calculated, and strategic....

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  • The Business Book Audiobook By DK cover art

    • The Business Book

    • Big Ideas Simply Explained
    • By: DK
    • Narrated by: James Cameron Stuart
    • Series: Big Ideas Simply Explained
    • Length: 16 hrs and 23 mins
    • Release date: 12-05-19
    • Language: English
    • 4 out of 5 stars 10 ratings

    • Exploring and explaining more than 80 of the world's most important theories and big ideas about trade, commerce, and management, this audiobook offers a fascinating look at the world of business past and present....

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  • The 10 Golden Rules of Customer Service Audiobook By Deb Duncan, Todd Duncan cover art

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  • Service Fanatics Audiobook By James Merlino cover art

    • Service Fanatics

    • How to Build Superior Patient Experience the Cleveland Clinic Way
    • By: James Merlino
    • Narrated by: Tim Lundeen
    • Length: 10 hrs and 21 mins
    • Release date: 07-28-21
    • Language: English
    • 4.5 out of 5 stars 2 ratings

    • Service Fanatics reveals the strategies and tactics the Cleveland Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience....

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