Customer Service

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  • The Unsold Mindset Audiobook By Colin Coggins, Garrett Brown cover art

    • The Unsold Mindset

    • Redefining What It Means to Sell
    • By: Colin Coggins, Garrett Brown
    • Narrated by: Colin Coggins, Garrett Brown
    • Length: 7 hrs and 13 mins
    • Release date: 02-21-23
    • Language: English
    • 4.5 out of 5 stars 39 ratings

    • The greatest salespeople on the planet are the opposite of who most people think they are; The Unsold Mindset unpacks their unconventional way of thinking about selling (and life), acknowledging we all sell, and proving you can be great at it, without becoming someone you’re not....

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  • Uplifting Service Audiobook By Ron Kaufman cover art

    • Uplifting Service

    • The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
    • By: Ron Kaufman
    • Narrated by: Adam Danoff
    • Length: 7 hrs and 30 mins
    • Release date: 06-18-14
    • Language: English
    • 4.5 out of 5 stars 82 ratings
    • Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day....

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  • Mastering ChatGPT for Business According to ChatGPT Audiobook By E.J Johnson cover art

    • Mastering ChatGPT for Business According to ChatGPT

    • Using AI for Competitive Advantage
    • By: E.J Johnson
    • Narrated by: Virtual Voice
    • Length: 2 hrs and 14 mins
    • Release date: 07-13-24
    • Language: English
    • 1 out of 5 stars 1 rating
    • This book, written entirely by Artificial Intelligence, stands as a testament to the advancements in AI technology and its potential impact on the ...

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  • Get to Aha! Audiobook By Andy Cunningham cover art

    • Get to Aha!

    • Discover Your Positioning DNA and Dominate Your Competition
    • By: Andy Cunningham
    • Narrated by: Andy Cunningham
    • Length: 6 hrs and 40 mins
    • Release date: 08-05-21
    • Language: English
    • 5 out of 5 stars 2 ratings

    • From the marketing strategist who helped Steve Jobs launch the original Apple Macintosh comes a groundbreaking guide to positioning any company for industry dominance....

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  • Inbound Organization Audiobook By Dan Tyre, Todd Hockenberry cover art

    • Inbound Organization

    • How to Build and Strengthen Your Company's Future Using Inbound Principles
    • By: Dan Tyre, Todd Hockenberry
    • Narrated by: Todd Hockenberry, Dan Tyre
    • Length: 6 hrs and 25 mins
    • Release date: 09-18-18
    • Language: English
    • 4.5 out of 5 stars 14 ratings

    • Inbound Organization shows leaders how to build their company's future around "inbound" principles and strengthen the structural foundations necessary to deal with the changes in buyer behavior....

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  • The Welcomer Edge Audiobook By Richard R. Shapiro cover art

    • The Welcomer Edge

    • Unlocking the Secrets to Repeat Business
    • By: Richard R. Shapiro
    • Narrated by: Scott Brick
    • Length: 5 hrs and 14 mins
    • Release date: 03-27-12
    • Language: English
    • 4 out of 5 stars 17 ratings
    • The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service....

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  • The Power of Customer Experience: 5 Elements To Make An Impact Audiobook By Elizabeth Dixon cover art

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  • Leading Digital Audiobook By George Westerman, Didier Bonnet, Andrew McAfee cover art

    Regular price: $17.19 or 1 credit

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  • Define and Deliver Exceptional Customer Service Audiobook By Dr. Kelly Henry cover art

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  • Unleashing the Innovators Audiobook By Jim Stengel, Tom Post cover art

    • Unleashing the Innovators

    • How Mature Companies Find New Life with Startups
    • By: Jim Stengel, Tom Post
    • Narrated by: Jim Stengel
    • Length: 6 hrs and 53 mins
    • Release date: 09-05-17
    • Language: English
    • 5 out of 5 stars 5 ratings
    • Unleashing the Innovators shows how companies of all sizes can better navigate today's changing landscape, accelerate innovation, and increase revenues....

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  • How to Write a Winning Business Plan Audiobook By Walter Grant cover art

    • How to Write a Winning Business Plan

    • A Step-by-Step Guide for Startup Entrepreneurs to Build a Solid Foundation, Attract Investors and Achieve Success with a Bulletproof Business Plan
    • By: Walter Grant
    • Narrated by: Michael Azevedo
    • Length: 3 hrs and 57 mins
    • Release date: 12-18-20
    • Language: English
    • 4.5 out of 5 stars 53 ratings

    • Let’s face it, investors don’t put money in ideas. They need concrete evidence that they’ll get a return on their investment, and a good business plan gives them such information....

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  • Extreme Trust Audiobook By Don Peppers, Martha Rogers PhD cover art

    • Extreme Trust

    • Honesty as a Competitive Advantage
    • By: Don Peppers, Martha Rogers PhD
    • Narrated by: Don Peppers, Martha Rogers PhD
    • Length: 9 hrs and 14 mins
    • Release date: 06-20-13
    • Language: English
    • 4 out of 5 stars 10 ratings
    • With a wealth of fascinating research as well as practical applications, this book will show you how to earn - and keep - the extreme trust of everyone your company interacts with....

    Regular price: $30.08 or 1 credit

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  • Empowered Audiobook By Josh Bernoff, Ted Schadler cover art

    • Empowered

    • Unleash Your Employees, Energize Your Customers, and Transform Your Business
    • By: Josh Bernoff, Ted Schadler
    • Narrated by: Josh Bernoff
    • Length: 6 hrs and 43 mins
    • Release date: 09-14-10
    • Language: English
    • 4 out of 5 stars 21 ratings
    • Empowered is packed with the business tools and information necessary to move your organization several steps ahead of the competition....

    Regular price: $23.20 or 1 credit

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  • Dealing with Difficult Customers Audiobook By Noah Fleming, Shawn Veltman, Debra Margles - Foreword cover art

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  • Say What: A Manager's Quick Guide to Dynamic Team Building and Motivation Audiobook By Clair Tarry cover art

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  • The Employee Experience Audiobook By Tracy Maylett EdD, Matthew Wride JD, Kerry Patterson - foreword cover art

    • The Employee Experience

    • How to Attract Talent, Retain Top Performers, and Drive Results
    • By: Tracy Maylett EdD, Matthew Wride JD, Kerry Patterson - foreword
    • Narrated by: Graham Rowat
    • Length: 7 hrs and 26 mins
    • Release date: 07-09-19
    • Language: English
    • 5 out of 5 stars 19 ratings

    • Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future....

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  • The Real Business of IT Audiobook By Richard Hunter, George Westerman cover art

    • The Real Business of IT

    • How CIOs Create and Communicate Value
    • By: Richard Hunter, George Westerman
    • Narrated by: Peter Lerman
    • Length: 6 hrs and 49 mins
    • Release date: 11-10-20
    • Language: English
    • 3.5 out of 5 stars 7 ratings

    • In The Real Business of IT, Richard Hunter and George Westerman reveal that the cost mindset stems from IT leaders' inability to communicate about the business value they create - so CIOs get stuck discussing budgets rather than their contributions to the organization....

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  • Performance Dashboards Audiobook By Wayne W. Eckerson cover art

    • Performance Dashboards

    • Measuring, Monitoring, and Managing Your Business, 2nd Edition
    • By: Wayne W. Eckerson
    • Narrated by: Ken Maxon
    • Length: 10 hrs and 35 mins
    • Release date: 07-09-20
    • Language: English
    • 4 out of 5 stars 1 rating

    • Tips, techniques, and trends on harnessing dashboard technology to optimize business performance....

    Regular price: $21.49 or 1 credit

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  • Customer Experience Management Field Manual Audiobook By Jeff Sheehan cover art

    • Customer Experience Management Field Manual

    • The Guide For Building Your Top Performing CX Program
    • By: Jeff Sheehan
    • Narrated by: Virtual Voice
    • Length: 6 hrs and 26 mins
    • Release date: 03-01-24
    • Language: English
    • 5 out of 5 stars 1 rating
    • Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next ...

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  • Rules to Break and Laws to Follow Audiobook By Don Peppers, Martha Rogers Ph.D. cover art

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