Customer Service

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  • How to Be a Fierce Competitor Audiobook By Jeffrey J. Fox cover art

    • How to Be a Fierce Competitor

    • What Winning Companies and Great Managers Do in Tough Times
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 57 mins
    • Release date: 03-15-10
    • Language: English
    • 4.5 out of 5 stars 29 ratings
    • As best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share....

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  • Inside Your Customer's Imagination Audiobook By Chip R. Bell cover art

    • Inside Your Customer's Imagination

    • 5 Secrets for Creating Breakthrough Products, Services, and Solutions
    • By: Chip R. Bell
    • Narrated by: Sean Pratt
    • Length: 5 hrs and 42 mins
    • Release date: 08-10-20
    • Language: English
    • 5 out of 5 stars 2 ratings

    • Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want....

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  • Corporate Executive Protection Audiobook By Christian West, Brian Jantzen cover art

    • Corporate Executive Protection

    • An Introduction for Corporations and Security Professionals
    • By: Christian West, Brian Jantzen
    • Narrated by: Alexander Masters
    • Length: 5 hrs and 24 mins
    • Release date: 09-21-17
    • Language: English
    • 4.5 out of 5 stars 49 ratings
    • In this first-of-its-kind book, seasoned security pros Christian West and Brian Jantzen share lessons learned from years of protecting some of corporate America's most prominent people....

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  • Honest to Greatness Audiobook By Peter Kozodoy, Sharon Lechter - foreword cover art

    • Honest to Greatness

    • How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
    • By: Peter Kozodoy, Sharon Lechter - foreword
    • Narrated by: Peter Kozodoy, Coleen Marlo
    • Length: 8 hrs and 58 mins
    • Release date: 12-29-20
    • Language: English
    • 4.5 out of 5 stars 10 ratings

    • In Honest to Greatness, serial Inc. 5000 entrepreneur Peter Kozodoy shows how today’s greatest business leaders use honesty - not as a touchy-feely core value, but as a business strategy that produces game-changing, industry-dominating success....

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  • Zero to Sold Audiobook By Arvid Kahl cover art

    • Zero to Sold

    • How to Start, Run, and Sell a Bootstrapped Business
    • By: Arvid Kahl
    • Narrated by: Derek Botten
    • Length: 10 hrs and 48 mins
    • Release date: 03-06-21
    • Language: English
    • 5 out of 5 stars 39 ratings

    • Zero to Sold is a comprehensive and actionable guide through the four stages of a bootstrapped business: Preparation, Survival, Stability, and Growth....

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  • Transform Audiobook By Christopher Morace, Sara Gaviser Leslie cover art

    • Transform

    • How Leading Companies Are Winning with Disruptive Social Technology
    • By: Christopher Morace, Sara Gaviser Leslie
    • Narrated by: Steven Roy Grimsley
    • Length: 7 hrs and 13 mins
    • Release date: 09-24-21
    • Language: English
    • 3 out of 5 stars 1 rating

    • As the chief strategy officer at Jive Software, Christopher Morace knows better than anyone how social technology is changing the way businesses operate and how successful companies are leveraging it to their advantage. Now, in this groundbreaking guide, Morace reveals all his secrets....

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  • For What It's Worth Audiobook By Les Gold cover art

    • For What It's Worth

    • Business Wisdom from a Pawnbroker
    • By: Les Gold
    • Narrated by: Walter Dixon
    • Length: 3 hrs and 52 mins
    • Release date: 06-13-13
    • Language: English
    • 4.5 out of 5 stars 20 ratings
    • No place prepares you better for the working world than a pawnshop, and Les Gold takes you inside his shop to share what he’s learned from 55 years in the most interesting job in the world....

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  • Culture Wins Audiobook By William Vanderbloemen cover art

    • Culture Wins

    • By: William Vanderbloemen
    • Narrated by: William Vanderbloemen
    • Length: 5 hrs and 24 mins
    • Release date: 02-20-18
    • Language: English
    • 4.5 out of 5 stars 743 ratings

    • What could your company accomplish if it could attract and retain employees who buy into your organization's mission 100 percent? Culture Wins is a practical yet challenging modern guidebook for organizations that want to own the future....

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  • Strategic Customer Service Audiobook By John A. Goodman cover art

    • Strategic Customer Service

    • Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
    • By: John A. Goodman
    • Narrated by: Mark Smeby
    • Length: 8 hrs and 31 mins
    • Release date: 02-05-19
    • Language: English
    • 4 out of 5 stars 10 ratings

    • Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This audiobook teaches listeners how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line....

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  • More Is More Audiobook By Blake Morgan cover art

    • More Is More

    • How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
    • By: Blake Morgan
    • Narrated by: Caroline McLaughlin
    • Length: 5 hrs and 13 mins
    • Release date: 05-30-17
    • Language: English
    • 4 out of 5 stars 9 ratings
    • Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before....

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  • Grow: How Ideals Power Growth and Profit at the World's Greatest Companies Audiobook By Jim Stengel cover art

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  • Make Some Noise Audiobook By Ken Schmidt cover art

    • Make Some Noise

    • By: Ken Schmidt
    • Narrated by: Ken Schmidt
    • Length: 14 hrs and 7 mins
    • Release date: 11-13-18
    • Language: English
    • 5 out of 5 stars 17 ratings

    • The former director of communications at Harley-Davidson and one of the most sought-after speakers in the world reveals his exhilarating, innovative approach to creating customer loyalty and marketplace dominance....

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  • Transform Customer Experience Audiobook By Isabella Villani cover art

    • Transform Customer Experience

    • How to Achieve Customer Success and Create Exceptional CX
    • By: Isabella Villani
    • Narrated by: Jonathan Yen
    • Length: 9 hrs and 4 mins
    • Release date: 04-09-19
    • Language: English
    • 4 out of 5 stars 5 ratings

    • Transform Customer Experience offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments....

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  • Predictive Marketing Audiobook By Omer Artun, Dominique Levin PhD cover art

    • Predictive Marketing

    • Easy Ways Every Marketer Can Use Customer Analytics and Big Data
    • By: Omer Artun, Dominique Levin PhD
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 44 mins
    • Release date: 06-13-17
    • Language: English
    • 4.5 out of 5 stars 28 ratings
    • Predictive Marketing is a predictive analytics primer for organizations large and small....

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  • Service Failure Audiobook By Jeff Toister cover art

    • Service Failure

    • The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
    • By: Jeff Toister
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 39 mins
    • Release date: 11-06-12
    • Language: English
    • 4 out of 5 stars 13 ratings
    • Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service....

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  • Fish! Tales Audiobook By Stephen C. Lundin Ph.D., John Christensen, Harry Paul, Philip Strand cover art

    Regular price: $14.81 or 1 credit

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  • Disruptive Marketing Audiobook By Geoffrey Colon cover art

    • Disruptive Marketing

    • What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
    • By: Geoffrey Colon
    • Narrated by: Geoffrey Colon
    • Length: 6 hrs and 14 mins
    • Release date: 07-15-16
    • Language: English
    • 4 out of 5 stars 80 ratings
    • A sobering reality is hitting marketers. Technology hasn't just reshaped mass media, it's altering behavior as well. And getting through to customers will take some radical rethinking....

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  • Selling to the C-Suite, Second Edition Audiobook By Nicholas A.C. Read, Stephen J. Bistritz cover art

    Regular price: $13.99 or 1 credit

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  • The High-Speed Company Audiobook By Jason Jennings, Laurence Haughton cover art

    • The High-Speed Company

    • Creating Urgency and Growth in a Nanosecond Culture
    • By: Jason Jennings, Laurence Haughton
    • Narrated by: Jason Jennings
    • Length: 6 hrs and 52 mins
    • Release date: 03-17-15
    • Language: English
    • 5 out of 5 stars 28 ratings
    • Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business....

    Regular price: $25.78 or 1 credit

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  • Common Sense Customer Service Audiobook By Victoria Wells cover art

    • Common Sense Customer Service

    • Improve Your Job Skills & Provide a Great Customer Experience
    • By: Victoria Wells
    • Narrated by: Christy Lynn
    • Length: 1 hr and 50 mins
    • Release date: 05-02-13
    • Language: English
    • 4.5 out of 5 stars 9 ratings
    • A must-have to add to your customer service training program. Victoria Wells talks from a wealth of customer service experiences in a chatty, common sense style that most people will find an easy listen....

    Regular price: $6.95 or 1 credit

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