Customer Service

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  • Extreme Trust Audiobook By Don Peppers, Martha Rogers PhD cover art

    • Extreme Trust

    • Honesty as a Competitive Advantage
    • By: Don Peppers, Martha Rogers PhD
    • Narrated by: Don Peppers, Martha Rogers PhD
    • Length: 9 hrs and 14 mins
    • Release date: 06-20-13
    • Language: English
    • 4 out of 5 stars 10 ratings
    • With a wealth of fascinating research as well as practical applications, this book will show you how to earn - and keep - the extreme trust of everyone your company interacts with....

    Regular price: $30.08 or 1 credit

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  • Empowered Audiobook By Josh Bernoff, Ted Schadler cover art

    • Empowered

    • Unleash Your Employees, Energize Your Customers, and Transform Your Business
    • By: Josh Bernoff, Ted Schadler
    • Narrated by: Josh Bernoff
    • Length: 6 hrs and 43 mins
    • Release date: 09-14-10
    • Language: English
    • 4 out of 5 stars 21 ratings
    • Empowered is packed with the business tools and information necessary to move your organization several steps ahead of the competition....

    Regular price: $23.20 or 1 credit

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  • How to Write a Winning Business Plan Audiobook By Walter Grant cover art

    • How to Write a Winning Business Plan

    • A Step-by-Step Guide for Startup Entrepreneurs to Build a Solid Foundation, Attract Investors and Achieve Success with a Bulletproof Business Plan
    • By: Walter Grant
    • Narrated by: Michael Azevedo
    • Length: 3 hrs and 57 mins
    • Release date: 12-18-20
    • Language: English
    • 4.5 out of 5 stars 53 ratings

    • Let’s face it, investors don’t put money in ideas. They need concrete evidence that they’ll get a return on their investment, and a good business plan gives them such information....

    Regular price: $14.95 or 1 credit

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  • Say What: A Manager's Quick Guide to Dynamic Team Building and Motivation Audiobook By Clair Tarry cover art

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  • Unleashing the Innovators Audiobook By Jim Stengel, Tom Post cover art

    • Unleashing the Innovators

    • How Mature Companies Find New Life with Startups
    • By: Jim Stengel, Tom Post
    • Narrated by: Jim Stengel
    • Length: 6 hrs and 53 mins
    • Release date: 09-05-17
    • Language: English
    • 5 out of 5 stars 5 ratings
    • Unleashing the Innovators shows how companies of all sizes can better navigate today's changing landscape, accelerate innovation, and increase revenues....

    Regular price: $15.75 or 1 credit

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  • Customer Experience Management Field Manual Audiobook By Jeff Sheehan cover art

    • Customer Experience Management Field Manual

    • The Guide For Building Your Top Performing CX Program
    • By: Jeff Sheehan
    • Narrated by: Virtual Voice
    • Length: 6 hrs and 26 mins
    • Release date: 03-01-24
    • Language: English
    • 5 out of 5 stars 1 rating
    • Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next ...

    Regular price: $4.99 or 1 credit

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  • Rules to Break and Laws to Follow Audiobook By Don Peppers, Martha Rogers Ph.D. cover art

    Regular price: $20.00 or 1 credit

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  • Performance Dashboards Audiobook By Wayne W. Eckerson cover art

    • Performance Dashboards

    • Measuring, Monitoring, and Managing Your Business, 2nd Edition
    • By: Wayne W. Eckerson
    • Narrated by: Ken Maxon
    • Length: 10 hrs and 35 mins
    • Release date: 07-09-20
    • Language: English
    • 4 out of 5 stars 1 rating

    • Tips, techniques, and trends on harnessing dashboard technology to optimize business performance....

    Regular price: $21.49 or 1 credit

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  • The Best Service Is No Service Audiobook By Bill Price, David Jaffe cover art

    • The Best Service Is No Service

    • How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
    • By: Bill Price, David Jaffe
    • Narrated by: Jim Bond
    • Length: 10 hrs and 11 mins
    • Release date: 04-29-08
    • Language: English
    • 4 out of 5 stars 36 ratings
    • Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle....

    Regular price: $25.00 or 1 credit

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  • How to Sell Nothing Audiobook By Joe Pallo cover art

    • How to Sell Nothing

    • The Logical Way to Make the Emotional Sale
    • By: Joe Pallo
    • Narrated by: Rick Regan
    • Length: 3 hrs and 34 mins
    • Release date: 12-20-23
    • Language: English
    • 5 out of 5 stars 1 rating

    • Forget about selling a great product or service; the secret to being a great salesperson is to sell nothing....

    Regular price: $14.95 or 1 credit

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  • Smaller Is Better Audiobook By Brady Brim-DeForest cover art

    • Smaller Is Better

    • By: Brady Brim-DeForest
    • Narrated by: Matt Pittenger
    • Length: 7 hrs and 11 mins
    • Release date: 04-02-24
    • Language: English
    • 4.5 out of 5 stars 2 ratings

    • Brady Brim-DeForest shows you how to use the small, empowered teams model to radically recharge your workplace, make better products, and deliver a phenomenal customer experience.

    Regular price: $19.50 or 1 credit

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  • How to Handle Abusive Customers Audiobook By Alexandra Cahill cover art

    • How to Handle Abusive Customers

    • Effective Strategies for Navigating Difficult Interactions and Enhancing Customer Relations
    • By: Alexandra Cahill
    • Narrated by: Judy Ruggles
    • Length: 1 hr and 4 mins
    • Release date: 12-28-23
    • Language: English
    • Not rated yet

    • In the demanding field of customer service, encountering difficult or abusive customers is an inevitable challenge. Alexandra Cahill's "How to Handle Abusive Customers" serves as a comprehensive guide, offering a wealth of practical strategies....

    Regular price: $6.95 or 1 credit

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  • Marketing Rebellion Audiobook By Mark Schaefer cover art

    • Marketing Rebellion

    • The Most Human Company Wins
    • By: Mark Schaefer
    • Narrated by: Mark Schaefer
    • Length: 7 hrs and 14 mins
    • Release date: 01-21-19
    • Language: English
    • 4.5 out of 5 stars 314 ratings

    • Are you overwhelmed by the breathtaking rate of change in the business world? Are confusing consumer trends, the unrelenting pace of technology, and the breakneck speed of digital marketing making you feel irrelevant and lost? Listen to find out more....

    Regular price: $19.95 or 1 credit

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  • Embracing ChatGPT for Business Success Audiobook By DBR Publishing cover art

    • Embracing ChatGPT for Business Success

    • Simplified Digital Solutions to Enhance Efficiency, Gain Advantage, and Optimize Cost for Entrepreneurs Skeptical About Emerging AI Technologies
    • By: DBR Publishing
    • Narrated by: Emily Thiel
    • Length: 3 hrs and 49 mins
    • Release date: 12-03-23
    • Language: English
    • 5 out of 5 stars 49 ratings

    • Use ChatGPT to revolutionize your small business and leave competitors in the dust....

    Regular price: $14.95 or 1 credit

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  • Sales Growth Audiobook By Thomas Baumgartner, Homayoun Hatami, Maria Valdivieso cover art

    • Sales Growth

    • Five Proven Strategies from the World's Sales Leaders, Second Edition
    • By: Thomas Baumgartner, Homayoun Hatami, Maria Valdivieso
    • Narrated by: Matthew Josdal
    • Length: 11 hrs and 22 mins
    • Release date: 08-06-19
    • Language: English
    • 4 out of 5 stars 5 ratings

    • The challenges facing today's sales executives and their organizations continue to grow, but so do the expectations that they will find ways to overcome them and drive consistent sales growth....

    Regular price: $21.49 or 1 credit

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  • HBR's 10 Must Reads on Business Model Innovation Audiobook By Harvard Business Review, Clayton M. Christensen, Mark W. Johnso

    Regular price: $13.75 or 1 credit

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  • Growth IQ Audiobook By Tiffani Bova cover art

    • Growth IQ

    • Get Smarter About the Choices That Will Make or Break Your Business
    • By: Tiffani Bova
    • Narrated by: Tiffani Bova
    • Length: 9 hrs and 55 mins
    • Release date: 08-14-18
    • Language: English
    • 4.5 out of 5 stars 127 ratings

    • Do you know the best way to drive your company's growth? If not, it's time to boost your growth IQ....

    Regular price: $18.00 or 1 credit

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  • Now, Build a Great Business Audiobook By Brian Tracy, Mark Thompson cover art

    Regular price: $24.06 or 1 credit

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  • CustomHer Experience Audiobook By Katie Mares cover art

    • CustomHer Experience

    • The Importance of Tailoring Your Brand Experience to the Female Consumer
    • By: Katie Mares
    • Narrated by: Katie Mares
    • Length: 5 hrs and 12 mins
    • Release date: 09-05-23
    • Language: English
    • 5 out of 5 stars 2 ratings

    • CustomHer Experience sends the clear message that true power comes when businesses focus on providing a brand and consumer experience that women—the world’s most influential consumers—can’t live without....

    Regular price: $11.13 or 1 credit

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  • Becoming a Category of One Audiobook By Joe Calloway cover art

    • Becoming a Category of One

    • How Extraordinary Companies Transcend Commodity and Defy Comparison, 2nd Edition
    • By: Joe Calloway
    • Narrated by: Ax Norman
    • Length: 7 hrs and 34 mins
    • Release date: 07-09-20
    • Language: English
    • 4.5 out of 5 stars 11 ratings

    • Becoming a Category of One reveals how extraordinary companies do what they do so well and gives you the tools and ideas to help your business emulate their success....

    Regular price: $17.19 or 1 credit

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