Customer Service

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  • The Innovator's Dilemma Audiobook By Clayton M. Christensen cover art

    • The Innovator's Dilemma

    • When New Technologies Cause Great Firms to Fail
    • By: Clayton M. Christensen
    • Narrated by: L.J. Ganser
    • Length: 8 hrs and 37 mins
    • Release date: 04-18-17
    • Language: English
    • 4.5 out of 5 stars 1,742 ratings
    • Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....

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  • Inspired Audiobook By Marty Cagan cover art

    • Inspired

    • How to Create Tech Products Customers Love, Second Edition
    • By: Marty Cagan
    • Narrated by: Marty Cagan
    • Length: 7 hrs and 45 mins
    • Release date: 03-20-18
    • Language: English
    • 4.5 out of 5 stars 2,665 ratings
    • How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....

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  • Just Listen Audiobook By Mark Goulston MD cover art

    • Just Listen

    • Discover the Secret to Getting Through to Absolutely Anyone
    • By: Mark Goulston MD
    • Narrated by: Arthur Morey
    • Length: 7 hrs and 53 mins
    • Release date: 04-21-20
    • Language: English
    • 4.5 out of 5 stars 409 ratings

    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

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  • The JOLT Effect Audiobook By Matthew Dixon, Ted McKenna cover art

    • The JOLT Effect

    • How High Performers Overcome Customer Indecision
    • By: Matthew Dixon, Ted McKenna
    • Narrated by: Matthew Dixon, Ted McKenna
    • Length: 5 hrs and 47 mins
    • Release date: 09-20-22
    • Language: English
    • 4.5 out of 5 stars 74 ratings

    • In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

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  • Be Our Guest Audiobook By The Disney Institute, Theodore Kinni cover art

    • Be Our Guest

    • Perfecting the Art of Customer Service
    • By: The Disney Institute, Theodore Kinni
    • Narrated by: Barry Abrams
    • Length: 5 hrs and 26 mins
    • Release date: 05-05-15
    • Language: English
    • 4.5 out of 5 stars 887 ratings
    • Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....

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  • Never Lose a Customer Again Audiobook By Joey Coleman cover art

    • Never Lose a Customer Again

    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • By: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 04-03-18
    • Language: English
    • 4.5 out of 5 stars 793 ratings

    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

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  • Fish! Audiobook By Stephen C. Lundin, John Christensen, Harry Paul, Ken Blanchard cover art

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  • They Ask, You Answer Audiobook By Marcus Sheridan cover art

    • They Ask, You Answer

    • A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
    • By: Marcus Sheridan
    • Narrated by: Marcus Sheridan
    • Length: 9 hrs and 32 mins
    • Release date: 12-24-19
    • Language: English
    • 5 out of 5 stars 323 ratings

    • In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom - is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have....

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  • How to Become a Rainmaker Audiobook By Jeffrey J. Fox cover art

    • How to Become a Rainmaker

    • The Rules for Getting and Keeping Customers and Clients
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 8 mins
    • Release date: 06-06-00
    • Language: English
    • 4.5 out of 5 stars 853 ratings
    • A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...

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  • Excellence Wins Audiobook By Horst Schulze, Dean Merrill - contributor cover art

    • Excellence Wins

    • A No-Nonsense Guide to Becoming the Best in a World of Compromise
    • By: Horst Schulze, Dean Merrill - contributor
    • Narrated by: Michael Wagner
    • Length: 5 hrs
    • Release date: 03-05-19
    • Language: English
    • 5 out of 5 stars 1,397 ratings

    • In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific 50-year career....

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  • Delivering Happiness Audiobook By Tony Hsieh cover art

    • Delivering Happiness

    • A Path to Profits, Passion, and Purpose
    • By: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release date: 06-07-10
    • Language: English
    • 4.5 out of 5 stars 8,113 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

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  • Selling Luxury Audiobook By Robin Lent, Genevieve Tour cover art

    • Selling Luxury

    • Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
    • By: Robin Lent, Genevieve Tour
    • Narrated by: Jo Anna Perrin
    • Length: 3 hrs and 12 mins
    • Release date: 07-20-20
    • Language: English
    • 4 out of 5 stars 61 ratings

    • Connect with affluent customers, create unique experiences through impeccable service, and close the sale....

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  • Know What You're For Audiobook By Jeff Henderson, John C. Maxwell - foreword cover art

    • Know What You're For

    • A Growth Strategy for Work, an Even Better Strategy for Life
    • By: Jeff Henderson, John C. Maxwell - foreword
    • Narrated by: Jeff Henderson
    • Length: 5 hrs and 45 mins
    • Release date: 10-01-19
    • Language: English
    • 5 out of 5 stars 408 ratings

    • Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....

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  • The ChatGPT Advantage Audiobook By Diana Sterling cover art

    • The ChatGPT Advantage

    • Transform Your Business with Artificial Intelligence
    • By: Diana Sterling
    • Narrated by: Vicky David
    • Length: 12 hrs and 33 mins
    • Release date: 09-08-23
    • Language: English
    • 4.5 out of 5 stars 125 ratings

    • Introducing the definitive guide to AI business transformation, The ChatGPT Advantage: Transform Your Business with Artificial Intelligence. This exclusive guide is more than audiobook—it's your ultimate roadmap to the AI-driven future of business....

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  • The New Gold Standard Audiobook By Joseph A. Michelli cover art

    • The New Gold Standard

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Release date: 12-16-14
    • Language: English
    • 4.5 out of 5 stars 514 ratings
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

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  • Creating Superfans Audiobook By Brittany Hodak cover art

    • Creating Superfans

    • How to Turn Your Customers into Lifelong Advocates
    • By: Brittany Hodak
    • Narrated by: Brittany Hodak
    • Length: 6 hrs and 7 mins
    • Release date: 01-10-23
    • Language: English
    • 4.5 out of 5 stars 29 ratings

    • In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one....

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  • Product-Led Growth Audiobook By Wes Bush cover art

    • Product-Led Growth

    • How to Build a Product That Sells Itself
    • By: Wes Bush
    • Narrated by: Derek Dysart
    • Length: 4 hrs and 23 mins
    • Release date: 10-28-19
    • Language: English
    • 4.5 out of 5 stars 285 ratings

    • Hi, I’m Wes Bush, founder of the Product-Led Institute. And in Product-Led Growth, I show you how you can cut your acquisition costs and scale further than you ever thought possible...by making your product the tool that helps you acquire, convert, and retain customers....

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  • Customer Success Audiobook By Nick Mehta, Dan Steinman, Lincoln Murphy cover art

    • Customer Success

    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-17
    • Language: English
    • 4.5 out of 5 stars 371 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

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  • Be Amazing or Go Home Audiobook By Shep Hyken cover art

    • Be Amazing or Go Home

    • Seven Customer Service Habits That Create Confidence with Everyone
    • By: Shep Hyken
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 20 mins
    • Release date: 04-11-18
    • Language: English
    • 4.5 out of 5 stars 78 ratings

    • Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master....

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  • The Effortless Experience Audiobook By Matthew Dixon, Nick Toman, Rick DeLisi cover art

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release date: 03-03-20
    • Language: English
    • 4.5 out of 5 stars 110 ratings

    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

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