True leaders can transform setbacks into success.

In this episode, Dr. Robert Adamson, Executive Vice President and Chief Information Officer at RWJBarnabas Health, shares his remarkable journey of leading one of the largest program rollouts across multiple hospitals and healthcare locations amidst the chaos of the COVID-19 pandemic.

For healthcare technology executives, this episode is a goldmine of practical advice, inspirational stories, and thought-provoking discussions on the future of AI in healthcare. From managing risks during the pandemic to fostering care and collaboration between hospitals, Dr. Adamson’s leadership shines through.

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In this episode, you’ll learn:

• Dr. Robert Adamson's bold decision to proceed with a major deployment during the COVID-19 pandemic showcased effective leadership, transforming a potential setback into significant success.
• The responsible and safe use of AI in healthcare requires a strong foundation in governance and ethics.
• Dr. Robert Adamson’s concept of "ASPIRE" serves as a guiding principle, helping teams stay focused on their goals.

Jump into the conversation:

(00:00) Introducing Dr. Robert Adamson

(07:16) Improving information sharing across digital platforms

(14:47) Dr. Adamson’s guiding principles for teamwork

(18:30) How Dr. Robert Adamson’s transition from a clinician to Chief Pharmacy Officer

(19:59) The importance of kindness, empathy, and poise as a leader

(23:29) Dr. Robert Adamson’s thoughts on using AI ethically

Healthcare technology is advancing quickly, and those who innovate will lead the way.

In this episode, Scott Arnold, Executive Vice President and Chief Digital and Innovation Officer at Tampa General Hospital, shares how his team leverages cloud technology, cybersecurity, and artificial intelligence to improve patient care and streamline operations. Scott offers insights into how these tools are transforming healthcare while staying focused on delivering better outcomes for both patients and providers.

Scott also discusses strategies for Healthcare IT leaders aiming to lead digital change while keeping patient needs front and center.

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Key takeaways from this episode:

• Scott Arnold and the team at Tampa General Hospital are transforming healthcare operations by using AI to enhance patient care and simplify administrative tasks.
• By adopting cloud technology, they’re improving system flexibility and reducing costs, allowing the hospital to scale while maintaining secure data management. This shift ensures a more efficient and adaptable infrastructure.
• With a strong focus on cybersecurity, Tampa General regularly brings in external auditors to assess and strengthen its security measures. This proactive approach helps protect patient data and builds confidence among both staff and patients.

Jump into the conversation:

(00:00) Introducing Scott Arnold

(03:13) Fostering a culture of psychological safety to encourage innovation

(05:23) The challenges of healthcare scheduling and financial navigation

(06:13) Results from Tampa General's experience improvement initiatives

(07:24) The role of AI in Tampa General's operations and governance

(09:36) Tampa General's partnership with Nuance for AI-powered ambient listening technology

(12:29) Tampa General's partnership with Palantir for analytics and care coordination

(16:53) Cybersecurity strategies and proactive threat hunting at Tampa General

(18:44) Tampa General's growth and expansion plans for the next 3–5 years

(20:14) Insights from the recent Epic UGM conference on AI and innovation

Healthcare delivery is evolving—those who innovate will shape the future.

In this episode, Chief Growth Officer Chelsea Glenn of Northwell Direct discusses how her team is redefining healthcare by bringing clinical services directly to the workplace. Chelsea shares how Northwell Direct is cutting out the middleman to offer employers cost-effective healthcare solutions while improving access and care for employees.

But that’s not all—Chelsea also dives into practical strategies for healthcare executives looking to enhance employee wellness and streamline care delivery.

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Key takeaways from this episode:

• Chelsea and the team at Northwell Direct are revolutionizing workplace healthcare by bringing essential services directly to employees and making healthcare more accessible from right where people spend most of their time—at work.
• Northwell Direct is cutting out the middleman to make healthcare more affordable.
• By partnering directly with employers, they’re delivering high-quality care at lower costs, ensuring that both businesses and employees benefit from a streamlined, cost-effective healthcare model.
• The future of healthcare is personalized and digital. Northwell Direct is embracing digital tools and telehealth to offer more convenient, user-friendly healthcare experiences that meet employees where they are, whenever they need it.

Jump into the conversation:

(00:00) Introducing Chelsea Glenn

(03:33) The inherent challenges of traditional healthcare insurance models.

(05:37) The benefits of on-site healthcare and care management for employers and their employees.

(13:44) How to manage healthcare costs through pre-sale analytics and care management.

(15:46) A better way of tracking patient care and ensuring compliance with care protocols.

(18:29) How Northwell Direct is expanding partnerships with other health systems.

Digital healthcare is here to stay—either we adapt, or we risk being left behind.

In this episode, Chief Information and Digital Officer Tressa Springmann, shares how LifeBridge Health is leading the charge with their digital initiatives. She highlights real-world examples of how strategic IT alignment can drive better patient outcomes and streamline hospital operations.

But the conversation doesn't stop there, Tressa also offers actionable strategies for healthcare executives and how they can better lead at their organizations.

Learn more about Healthcare IT Leaders.

In this episode, you’ll learn:

• Tressa and the team at LifeBridge are committed to caring bravely. They differentiate themselves by putting patients before profits and by doing the hard work of keeping people healthy.
• The future of healthcare is digital. That means getting comfortable with data and measurement, expanding access to virtual care, and providing user friendly technology to providers and patients.
• Leaders don't just see problems, they own them and they fix them.



Jump into the conversation:

[00:00] LifeBridge Health’s digital pivot.

[02:52] The “care bravely” culture at LifeBridge Health.

[06:02] Investing in digital transformation for better patient care.

[19:01] The story behind LifeBridge Health’s partnership with Oracle.

[25:10] Making a difference as a leader in healthcare tech.

As healthcare technology improves, how might innovation make a significant impact for our most vulnerable populations? With this question in mind, we sat down with Paul Contino, the Chief Information Officer at University Hospital in Newark, New Jersey for his unique perspective on bridging the gap between business and technology to enhance patient care. Throughout our conversation, Paul shared a wealth of information around the implementation of advanced IT infrastructure, overcoming challenges in vulnerable patient populations, and leveraging AI in clinical and business operations.

Our conversation with Paul ran the gamut from his early days as a biochemist to becoming a leading CIO. The lessons he’s learned along the way have much to teach us about leadership, change management, and the complexities of modern healthcare technology.

Learn more about Healthcare IT Leaders.



In this episode, you’ll learn:

• Juggling technology and business isn't easy, but Paul speaks candidly about overcoming this obstacle. By immersing himself in the business of healthcare, Paul broadened his skill set beyond mere technical expertise.
• Telehealth skyrocketed during the pandemic, but maintaining its momentum comes with its own set of challenges. Paul’s team is meeting those challenges head on with innovative solutions like leveraging smartphone technology to bridge digital divides.
• AI isn't just a buzzword; it's becoming a game-changer in healthcare. From image analysis to medical record summarizations, the practical applications are numerous.

Jump into the conversation:

05:45 The challenge of tech adoption and how it impacts vulnerable patients.

08:39 Telehealth created a new set of challenges both during and after the COVID-19 pandemic.

16:02 AI can be used to streamline medical information.

25:13 How a positive mindset focused on servant leadership drives Paul’s success.

Make no mistake, Health Systems are going all in on cloud ERP solutions. To understand this shift, we sat down with Workday GVP for Healthcare, Shannon McGovern, a seasoned expert in the healthcare technology space. Shannon shares the transformational potential of cloud ERP solutions in healthcare, emphasizing agility, profitability, and risk mitigation. She reveals insightful case studies and real-world applications from top healthcare systems like Banner Health and Nebraska Medicine, showcasing how innovative tech solutions can enhance operational efficiency and improve patient outcomes.

And the technology shifts don’t stop there! Shannon also highlights the critical role of AI in reshaping healthcare operations and dives into the complexities of workforce management and supply chain optimization, providing actionable insights for healthcare executives aiming to drive meaningful transformation in their organizations.

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In this episode, you’ll learn:

• ERP investments are on the rise, a trend driven by organizations seeking greater agility, profitability, and risk mitigation.
• Before investing in a new system, stakeholders should define what they are trying to accomplish.
• How Shannon is using her position to do something about the gender gap at tech companies. She actively mentors other women at Workday to increase their opportunities for leadership roles.



Jump into the conversation:

05:17 How to simplify complex organization management and technology transformation.

07:13 Choosing a tech partner is a lot like getting married.

14:20 The value of ERP in the pandemic supply chain.

20:01 How to use AI to optimize business challenges.

24:42 Shannon’s passion for diversity and women in leadership.

Are office visits a thing of the past? In this future-looking episode, Dr. Eve Cunningham, Chief of Virtual Care and Digital Health at Providence, shares how Providence is addressing clinician shortages through innovative telemedicine programs. Dr. Cunningham is excited about the potential for AI to enhance the physician-patient relationship while alleviating administrative burdens. In addition to the tech talk, Dr. Cunningham touches on the unique challenges women face in healthcare leadership and the growing importance of mentorship.

Learn more about Healthcare IT Leaders.

In this episode, you’ll learn:

• Telemedicine and remote patient monitoring continue to offer major upsides for large health systems like Providence. Embracing tele-health means reducing overall cost of care and improving patient outcomes.
• It’s difficult to get clinicians to adopt new technologies. You need executive sponsorship from the top and clinical sponsorship from the bottom in order to be successful.
• Mentorship is vital in healthcare IT, particularly for women. Dr. Cunningham purposefully uses her platforms to help mentor and cultivate the leaders of tomorrow.

Jump into the conversation:

03:51 How to leverage partnerships for innovation.

07:51 New care models are needed to address chronic diseases.

09:56 Virtual nurses and digital products help address staffing shortages.

23:29 How Dr. Cunningham transitioned from a physician to a healthcare technology leader.

33:46 Persistence, confidence, and mentorship are necessary for career advancement

In this episode of Leader to Leader, we discuss best practices for creating a culture of purpose from Northeast Georgia Health System’s Chris Paravate. With a focus on building trusted relationships and leveraging technology to enhance operations, Chris discusses how he helped transform Northeast Georgia Health System into one of the largest providers in the states. His approach starts with hiring professionals who fit the overall culture and ends with his dedication to the core values that drive purpose and teamwork throughout the organization.

Learn more about Healthcare IT Leaders.