Showing titles in Policy & Administration

Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience.

In the quarter century that Victoria Sweet has been a doctor, "health care" has replaced medicine, "providers" (vastly outnumbered by administrators) look at their laptops more than at their patients, and the ruthless pursuit of efficiency has vanquished not only trust and intimacy but also, often, the effectiveness of treatment. Victoria Sweet knows that there is an alternative way, because she has lived and practiced it. In her new book, she reflects with compassion, wit, and profound insight.

Reveals the truth behind the controversial issue of vaccine-related injuries. Proponents declare that vaccines have saved millions of lives. Critics claim that the success is overstated and that vaccines may even be dangerous. Many consider mandatory vaccinations a violation of individual rights or religious principles. Many in public health argue that vaccine mandates are critical and justified and that antivaccination sentiment has resulted in outbreaks of preventable childhood illnesses.

Respected researcher Katherine A. Meese has teamed up with Quint Studer, a well-known author and practitioner with more than 40 years of experience, in helping healthcare organizations improve performance and become better workplaces. The result is a science-backed leadership book that integrates the latest workplace research with tactics to create high-performance environments where people can flourish

Patients enter the medical system with faith that they will receive the best care possible, so when things go wrong, it's a profound and painful breach. Medical science has made enormous strides in decreasing mortality and suffering, but there's no doubt that treatment can also cause harm, a significant portion of which is preventable. In When We Do Harm, practicing physician and acclaimed author Danielle Ofri places the issues of medical error and patient safety front and center in our national healthcare conversation.

In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for health-care leaders and decision-makers to design, develop, and implement communication skills training in their own institutions.

Eugene A. Woods, CEO of Advocate Health, one of the largest non-profit health systems in the nation, provides a riveting behind-the-scenes look at healthcare in the United States. By sharing his insights from three decades in healthcare administration, as well as his personal journey, listeners gain a deeper understanding of the challenges facing healthcare systems and the impact on all of us. Woods sheds light on the inequities our communities face and presents actionable prescriptions to create a more equitable, just and accessible healthcare system.

Physician burnout annually costs the medical industry—run by insurance companies, administrators, and electronic record systems—$5 billion. Even before the COVID-19 pandemic, 70 percent of physicians said they would not recommend a medical career to their families. It’s time for change. In Determined, academic physician and certified coach Dr. Jimmy Turner lays out an evidence-based framework to help doctors understand why they are so burned out in the first place.

The gargantuan American mental health industry was not healing millions who were desperately in need. He left his position atop the mental health research world to investigate all that was broken - and what a better path to mental health might look like.

Conquer the CMAA Exam: Your Guide to Passing the Certified Medical Administrative Assistant Certification Examination is a meticulously crafted study resource designed to help candidates ace the CMAA certification exam. This guide offers comprehensive coverage of all exam domains, including Scheduling, Patient Encounter, Medical Law and Ethics, Billing and Revenue Cycle, and Medical Practice Administrative Procedures and Logistics. Each section is detailed and includes practical examples to enhance understanding and retention. A standout feature of this guide is the complete 110-question ...

In Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference, physician scientists Stephen Trzeciak and Anthony Mazzarelli uncover the eye-opening data that compassion could be a wonder drug for the 21st century. Now, for the first time ever, a rigorous review of the science - coupled with captivating stories from the front lines of medicine - demonstrates that human connection in health care matters in astonishing ways. Never before has all the evidence been synthesized together in one place.

In Shock is a riveting first-hand account from a young critical care physician, who in the passage of a moment is transfigured into a dying patient. This transposition, coincidentally timed at the end of her medical training, instantly lays bare the vast chasm between the conventional practice of medicine and the stark reality of the prostrate patient.

"This book is really riveting and I found myself grimacing, denying, experiencing shock and awe, nodding and finally understanding so much about her saga and attempts to protect her dying husband from one medical error after another. If you want a good read, pick up 108 Days." - Toni Brayer, MD. Following an explosive electrical accident, Curtis is admitted to one of America's top hospitals with a severe burn injury to 35% of his body. Recovery is soon derailed due to an error in the radiology department which he is not expected to survive. Deadly hospital acquired infections are prevalent ...

From New York Times best-selling author Robert F. Kennedy, Jr., comes a science-based call for the immediate removal of the dangerous mercury-containing preservative Thimerosal from vaccines. Over a decade ago, following a sharp rise in developmental disorders such as autism and ADHD, the mercury-containing preservative Thimerosal was widely believed to have been eliminated from vaccine supplies in the United States and abroad.

How can America's healthcare system be transformed to provide consistently higher-quality and lower-cost care? Nothing else in healthcare matters more. Prescription for the Future identifies some standout medical organizations that have achieved higher-quality, more patient-focused, and lower-cost care, and from their examples distills 12 transformational practices that could transform the entire healthcare sector.

Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a state-of-the-art patient centric practice. His back and front stage processes are not only applicable to the practice of dentistry, but to any business that serves people. His insights will empower you to grow your practice or business by changing how you view the people you serve and your role as a professional.

Dr. Caleb Slater has a revolutionarily new approach to treating patients. With a slightly different view of the human body, he has been able to achieve groundbreaking results for a wide variety of symptoms, including pain, nausea, dizziness, abdominal discomfort, headaches, and breathing difficulties to name a few. If you have found the current treatments lacking and only managing your symptoms rather than providing a cure, then this book is for you.

It is well documented that our health-care system has grave problems, but how, in only a matter of decades, did things get this bad? Dr. Elisabeth Rosenthal doesn't just explain the symptoms; she diagnoses and treats the disease itself. Rosenthal spells out in clear and practical terms exactly how to decode medical doublespeak, avoid the pitfalls of the pharmaceuticals racket, and get the care you and your family deserve. She takes you inside the doctor-patient relationship, explaining step by step the workings of a profession sorely lacking transparency.

From the co-author of Patients at Risk: The Rise of the Nurse Practitioner and Physician Assistant in Healthcare, the first book to warn of the systematic replacement of physicians, comes Imposter Doctors, an even more frightening exposé of patient endangerment at the hands of for-profit corporate entities and healthcare conglomerates.

In How to End the Autism Epidemic, Generation Rescue’s cofounder J.B. Handley offers a compelling, science-based explanation of what’s causing the autism epidemic, the lies that enable its perpetuation, and the steps we must take as parents and as a society in order to end it.