Customer Service
161 - 180 of 500 results-
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Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success
- By: Joshua Seiden
- Narrated by: Chris Abell
- Length: 1 hr and 21 mins
- Unabridged
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This book is a practical guide to using outcomes to guide the work of your team....
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Quick, informative, and easy to understand
- By tatianna on 01-11-20
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Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success
- Narrated by: Chris Abell
- Length: 1 hr and 21 mins
- Release date: 05-23-19
- Language: English
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This book is a practical guide to using outcomes to guide the work of your team....
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Exponential
- Transform Your Brand by Empowering Instead of Interrupting
- By: Jeff Rosenblum
- Narrated by: Barry Abrams
- Length: 5 hrs and 6 mins
- Unabridged
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Great brands stand for more than just cool products and clever advertisements. They inspire audiences. They enrich communities. They energize people. They move people’s lives forward. Most importantly, great brands don’t just interrupt: they empower....
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Exponential
- Transform Your Brand by Empowering Instead of Interrupting
- Narrated by: Barry Abrams
- Length: 5 hrs and 6 mins
- Release date: 05-24-22
- Language: English
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Great brands stand for more than just cool products and clever advertisements. They inspire audiences. They enrich communities. They energize people. They move people’s lives forward. Most importantly, great brands don’t just interrupt: they empower....
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- By: Clayton M. Christensen
- Narrated by: Don Leslie
- Length: 2 hrs and 21 mins
- Abridged
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Great companies can fail: not because they do anything wrong, but because they do everything right....
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See "The Innovator's Solution" Instead
- By 3.14 on 09-10-10
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- Narrated by: Don Leslie
- Length: 2 hrs and 21 mins
- Release date: 11-27-07
- Language: English
- Great companies can fail: not because they do anything wrong, but because they do everything right....
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Bold
- How to Be Brave in Business and Win
- By: Shaun Smith, Andy Milligan
- Narrated by: Matthew Lloyd Davies
- Length: 10 hrs and 22 mins
- Unabridged
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More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business....
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Bold
- How to Be Brave in Business and Win
- Narrated by: Matthew Lloyd Davies
- Length: 10 hrs and 22 mins
- Release date: 11-27-17
- Language: English
- More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business....
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- By: Colin Cowie
- Narrated by: Colin Cowie
- Length: 5 hrs and 47 mins
- Unabridged
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Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients....
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Legendary advice
- By Bryce McNabb on 10-20-22
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- Narrated by: Colin Cowie
- Length: 5 hrs and 47 mins
- Release date: 09-07-21
- Language: English
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Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients....
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Connected Strategy
- Building Continuous Customer Relationships for Competitive Advantage
- By: Nicolaj Siggelkow, Christian Terwiesch
- Narrated by: David Marantz
- Length: 6 hrs and 58 mins
- Unabridged
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In this book, Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage....
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Elephant in the room
- By Earphone lover on 06-11-23
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Connected Strategy
- Building Continuous Customer Relationships for Competitive Advantage
- Narrated by: David Marantz
- Length: 6 hrs and 58 mins
- Release date: 10-20-20
- Language: English
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In this book, Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage....
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All About Them
- Grow Your Business by Focusing on Others
- By: Bruce Turkel, Bob Burg - foreword
- Narrated by: Doug Turkel
- Length: 7 hrs and 33 mins
- Unabridged
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The best companies and most successful salespeople live by a three-word mantra - "it's all about them"....
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It’s simple but not easy!!!
- By mw on 03-02-23
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All About Them
- Grow Your Business by Focusing on Others
- Narrated by: Doug Turkel
- Length: 7 hrs and 33 mins
- Release date: 09-06-16
- Language: English
- The best companies and most successful salespeople live by a three-word mantra - "it's all about them"....
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The Disney Difference
- The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
- By: Wayne Olson
- Narrated by: Wayne Olson
- Length: 4 hrs and 23 mins
- Unabridged
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The Disney Difference is a must-listen for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers or guests, this book will show you how you can give your best and give everyone a more magical experience....
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Practical Advice
- By Kris on 09-20-22
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The Disney Difference
- The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
- Narrated by: Wayne Olson
- Length: 4 hrs and 23 mins
- Release date: 04-23-18
- Language: English
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The Disney Difference is a must-listen for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers or guests, this book will show you how you can give your best and give everyone a more magical experience....
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Customer Service Success
- The 6 Keys To Deliver A World-Class Experience
- By: David Brownlee
- Narrated by: Virtual Voice
- Length: 2 hrs and 10 mins
- Unabridged
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Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...
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Customer Service Success
- The 6 Keys To Deliver A World-Class Experience
- Narrated by: Virtual Voice
- Length: 2 hrs and 10 mins
- Release date: 02-15-24
- Language: English
- Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your ...
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Data Driven
- Harnessing Data and AI to Reinvent Customer Engagement
- By: Tom Chavez, Chris O'Hara, Vivek Vaidya
- Narrated by: LJ Ganser
- Length: 6 hrs and 17 mins
- Unabridged
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The team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world - presents this indispensable guide to data-powered marketing....
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No accompanying PDF?
- By Amazon Customer on 06-21-19
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Data Driven
- Harnessing Data and AI to Reinvent Customer Engagement
- Narrated by: LJ Ganser
- Length: 6 hrs and 17 mins
- Release date: 02-19-19
- Language: English
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The team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world - presents this indispensable guide to data-powered marketing....
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The Supply Chain Revolution
- Innovative Sourcing and Logistics for a Fiercely Competitive World
- By: Suman Sarkar
- Narrated by: Christopher Lane
- Length: 5 hrs and 32 mins
- Unabridged
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When CEOs think about the supply chain, it's usually to cut costs. But the smartest leaders see supply chain and sourcing for what they can be....
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informative but dry
- By Justin on 01-01-18
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The Supply Chain Revolution
- Innovative Sourcing and Logistics for a Fiercely Competitive World
- Narrated by: Christopher Lane
- Length: 5 hrs and 32 mins
- Release date: 06-22-17
- Language: English
- When CEOs think about the supply chain, it's usually to cut costs. But the smartest leaders see supply chain and sourcing for what they can be....
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- By: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Unabridged
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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service....
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Release date: 08-05-15
- Language: English
- Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service....
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Digital Customer Service
- Transforming Customer Experience for an On-Screen World
- By: Rick Delisi, Dan Michaeli
- Narrated by: Rick Delisi
- Length: 5 hrs and 35 mins
- Unabridged
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Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world....
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Great Case for Digital First
- By LAS on 09-17-22
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Digital Customer Service
- Transforming Customer Experience for an On-Screen World
- Narrated by: Rick Delisi
- Length: 5 hrs and 35 mins
- Release date: 12-21-21
- Language: English
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Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world....
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The ABCs of the Customer Journey: A Beginner's Guide to Automation, Branding and Customer Service
- By: Hank Hoffmeier
- Narrated by: Hank Hoffmeier
- Length: 3 hrs and 19 mins
- Unabridged
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Learn how to build a solid business foundation that you can expand upon to become successful and profitable. Success in business begins with establishing a presence. Three fundamental things will help drive your success from the start: marketing automation, branding, and customer service....
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The ABCs of the Customer Journey: A Beginner's Guide to Automation, Branding and Customer Service
- Narrated by: Hank Hoffmeier
- Length: 3 hrs and 19 mins
- Release date: 10-26-18
- Language: English
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Learn how to build a solid business foundation that you can expand upon to become successful and profitable. Success in business begins with establishing a presence. Three fundamental things will help drive your success from the start: marketing automation, branding, and customer service....
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We Are Market Basket
- The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
- By: Daniel Korschun, Grant Welker
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Unabridged
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What if a company were so treasured and trusted that people literally took to the streets - by the thousands - to save it? That company is Market Basket....
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Engaging business book
- By Lauren Stuart on 09-09-15
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We Are Market Basket
- The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Release date: 08-12-15
- Language: English
- What if a company were so treasured and trusted that people literally took to the streets - by the thousands - to save it? That company is Market Basket....
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The Expansion Sale
- Four Must-Win Conversations to Keep and Grow Your Customers
- By: Erik Peterson, Tim Riesterer
- Narrated by: Susan Marlowe
- Length: 4 hrs and 57 mins
- Unabridged
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Proven customer engagement approaches for winning in the most important moments driving profitability and growth - customer retention and expansion....
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The Expansion Sale
- Four Must-Win Conversations to Keep and Grow Your Customers
- Narrated by: Susan Marlowe
- Length: 4 hrs and 57 mins
- Release date: 07-20-21
- Language: English
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Proven customer engagement approaches for winning in the most important moments driving profitability and growth - customer retention and expansion....
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- By: Eddie Yoon
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Unabridged
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Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category....
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A Must-Read Marketing Jewel
- By Demian Valenzuela on 01-18-23
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Release date: 05-05-17
- Language: English
- Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category....
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Success Is in Your Sphere
- Leverage the Power of Relationships to Achieve Your Business Goals
- By: Zvi Band
- Narrated by: Steven Jay Cohen
- Length: 8 hrs
- Unabridged
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Relationship marketing expert Zvi Band shares a proven step-by-step approach to leveraging the unique power of relationships to your best business advantage....
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Great book by an true expert
- By Amazon Customer on 07-19-21
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Success Is in Your Sphere
- Leverage the Power of Relationships to Achieve Your Business Goals
- Narrated by: Steven Jay Cohen
- Length: 8 hrs
- Release date: 04-13-21
- Language: English
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Relationship marketing expert Zvi Band shares a proven step-by-step approach to leveraging the unique power of relationships to your best business advantage....
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How to Start a Small Business Online: $100,000 a Year Step by Step Guide
- Developing a Business Plan, Creating LLC, Scaling, and Implementing Killer Social Media Marketing Techniques
- By: Chris Messi
- Narrated by: Peter Prova
- Length: 3 hrs and 19 mins
- Unabridged
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Do you have a dream of having a business that generates you $100,000 a year? Maybe you do, but don’t have a clue how to start, right? If so, then this guide is for you....
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Awful Narrator Voice
- By Clyde A Glide on 02-28-22
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How to Start a Small Business Online: $100,000 a Year Step by Step Guide
- Developing a Business Plan, Creating LLC, Scaling, and Implementing Killer Social Media Marketing Techniques
- Narrated by: Peter Prova
- Length: 3 hrs and 19 mins
- Release date: 09-19-19
- Language: English
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Do you have a dream of having a business that generates you $100,000 a year? Maybe you do, but don’t have a clue how to start, right? If so, then this guide is for you....
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HBR's 10 Must Reads on Sales
- HBR's 10 Must Reads Series
- By: Harvard Business Review, Philip Kotler, Andris Zoltners, and others
- Narrated by: Tom Parks
- Length: 5 hrs and 48 mins
- Unabridged
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Sales isn't about pushing products or being efficient; it's about building the right systems to manage and empower your salespeople....
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Only B2B sales
- By Armando Duarte G on 06-07-20
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HBR's 10 Must Reads on Sales
- HBR's 10 Must Reads Series
- Narrated by: Tom Parks
- Series: HBR's 10 Must Reads series
- Length: 5 hrs and 48 mins
- Release date: 01-21-20
- Language: English
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Sales isn't about pushing products or being efficient; it's about building the right systems to manage and empower your salespeople....
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