Customer Service

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  • The Thank You Economy Audiobook By Gary Vaynerchuk cover art

    • The Thank You Economy

    • By: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 06-28-11
    • Language: English
    • 4.5 out of 5 stars 2,868 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

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  • Selling Luxury Audiobook By Robin Lent, Genevieve Tour cover art

    • Selling Luxury

    • Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
    • By: Robin Lent, Genevieve Tour
    • Narrated by: Jo Anna Perrin
    • Length: 3 hrs and 12 mins
    • Release date: 07-20-20
    • Language: English
    • 4 out of 5 stars 57 ratings

    • Connect with affluent customers, create unique experiences through impeccable service, and close the sale....

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  • Starting a Business QuickStart Guide Audiobook By Ken Colwell PhD MBA cover art

    • Starting a Business QuickStart Guide

    • The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
    • By: Ken Colwell PhD MBA
    • Narrated by: Ken Colwell PhD MBA
    • Length: 7 hrs and 29 mins
    • Release date: 04-10-19
    • Language: English
    • 4.5 out of 5 stars 217 ratings

    • In the highly competitive world of business, what makes or breaks a new entrepreneur? Sourced from over 20 years of firsthand experience working with entrepreneurs, new ventures, and high-growth startups, author Ken Colwell, PhD, MBA, has the answers....

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  • The Membership Economy Audiobook By Robbie Kellman Baxter cover art

    • The Membership Economy

    • Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
    • By: Robbie Kellman Baxter
    • Narrated by: Tom Pile
    • Length: 8 hrs and 12 mins
    • Release date: 04-19-16
    • Language: English
    • 4.5 out of 5 stars 650 ratings
    • If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy....

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  • Mr. Shmooze Audiobook By Richard Abraham cover art

    • Mr. Shmooze

    • The Art and Science of Selling Through Relationships
    • By: Richard Abraham
    • Narrated by: Peter Ganim
    • Length: 2 hrs and 55 mins
    • Release date: 07-09-20
    • Language: English
    • 5 out of 5 stars 88 ratings

    • Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving"....

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  • Know What You're For Audiobook By Jeff Henderson, John C. Maxwell - foreword cover art

    • Know What You're For

    • A Growth Strategy for Work, an Even Better Strategy for Life
    • By: Jeff Henderson, John C. Maxwell - foreword
    • Narrated by: Jeff Henderson
    • Length: 5 hrs and 45 mins
    • Release date: 10-01-19
    • Language: English
    • 5 out of 5 stars 404 ratings

    • Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....

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  • The Personal MBA: Master the Art of Business Audiobook By Josh Kaufman cover art

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  • The Seven Pillars of Customer Success Audiobook By Wayne McCulloch cover art

    • The Seven Pillars of Customer Success

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings

    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

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  • The Startup Owner's Manual Audiobook By Steve Blank, Bob Dorf cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 06-23-20
    • Language: English
    • 4.5 out of 5 stars 69 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

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  • Emotional Intelligence for Sales Success Audiobook By Colleen Stanley cover art

    Regular price: $19.79 or 1 credit

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  • Broken Windows, Broken Business Audiobook By Michael Levine cover art

    • Broken Windows, Broken Business

    • The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
    • By: Michael Levine
    • Narrated by: Allan Robertson
    • Length: 6 hrs and 46 mins
    • Release date: 05-11-21
    • Language: English
    • 4.5 out of 5 stars 36 ratings

    • Broken Windows, Broken Business reveals a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition....

    Regular price: $19.48 or 1 credit

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  • The Effortless Experience Audiobook By Matthew Dixon, Nick Toman, Rick DeLisi cover art

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release date: 03-03-20
    • Language: English
    • 4.5 out of 5 stars 108 ratings

    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

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  • Customer Service Training 101 Audiobook By Renee Evenson cover art

    • Customer Service Training 101

    • Quick and Easy Techniques That Get Great Results, Third Edition
    • By: Renee Evenson
    • Narrated by: Sandra Burr
    • Length: 6 hrs and 40 mins
    • Release date: 12-12-17
    • Language: English
    • 4 out of 5 stars 10 ratings
    • Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

    Regular price: $20.00 or 1 credit

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  • The Customer Rules Audiobook By Lee Cockerell cover art

    • The Customer Rules

    • The 39 Essential Rules for Delivering Sensational Service
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 3 hrs and 59 mins
    • Release date: 03-05-13
    • Language: English
    • 4.5 out of 5 stars 448 ratings
    • The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence....

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  • The Business of Belonging Audiobook By David Spinks cover art

    • The Business of Belonging

    • How to Make Community your Competitive Advantage
    • By: David Spinks
    • Narrated by: Christopher Douyard
    • Length: 6 hrs and 19 mins
    • Release date: 05-18-21
    • Language: English
    • 4.5 out of 5 stars 55 ratings

    • CMX founder David Spinks offers step-by-step advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users that will be your best marketer, salesperson, customer service provider, and evangelist....

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  • Inbound Selling Audiobook By Brian Signorelli cover art

    • Inbound Selling

    • How to Change the Way You Sell to Match How People Buy
    • By: Brian Signorelli
    • Narrated by: Kevin Stillwell
    • Length: 7 hrs and 14 mins
    • Release date: 06-05-18
    • Language: English
    • 4.5 out of 5 stars 46 ratings

    • Change the way you think about sales to sell more, and sell better. Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information....

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  • Raise the Bar Audiobook By Jon Taffer, Karen Kelly cover art

    • Raise the Bar

    • An Action-Based Method for Maximum Customer Reactions
    • By: Jon Taffer, Karen Kelly
    • Narrated by: Luke Daniels
    • Length: 7 hrs and 14 mins
    • Release date: 10-21-13
    • Language: English
    • 4.5 out of 5 stars 543 ratings
    • If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer....

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  • The Referral of a Lifetime: Never Make a Cold Call Again! Audiobook By Tim Templeton cover art

    Regular price: $16.34 or 1 credit

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  • Make Your Brand Legendary Audiobook By Scott Wozniak cover art

    • Make Your Brand Legendary

    • Create Raving Fans with the Customer Experience Engine
    • By: Scott Wozniak
    • Narrated by: Scott Wozniak
    • Length: 5 hrs and 25 mins
    • Release date: 10-10-23
    • Language: English
    • 4.5 out of 5 stars 10 ratings

    • In Make Your Brand Legendary, Scott Wozniak provides the tools every company needs to create a legendary brand with raving fans....

    Regular price: $13.22 or 1 credit

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  • The Nordstrom Way to Customer Experience Excellence, 3rd Edition Audiobook By Robert Spector, breAnne O. Reeves cover art

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