Customer Service

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Product List
  • Sense & Respond Audiobook By Jeff Gothelf, Josh Seiden cover art

    • Sense & Respond

    • How Successful Organizations Listen to Customers and Create New Products Continuously
    • By: Jeff Gothelf, Josh Seiden
    • Narrated by: Graham Rowat
    • Length: 6 hrs and 19 mins
    • Release date: 12-10-19
    • Language: English
    • 4.5 out of 5 stars 50 ratings

    • We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously....

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  • The Seven Pillars of Customer Success Audiobook By Wayne McCulloch cover art

    • The Seven Pillars of Customer Success

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 12-06-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings

    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

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  • The Customer Success Professional's Handbook Audiobook By Ashvin Vaidyanathan, Ruben Rabago cover art

    • The Customer Success Professional's Handbook

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 03-24-20
    • Language: English
    • 4.5 out of 5 stars 68 ratings

    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

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  • The Ultimate Question 2.0 (Revised and Expanded Edition) Audiobook By Fred Reichheld, Rob Markey cover art

    Regular price: $24.06 or 1 credit

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  • Hug Your Haters Audiobook By Jay Baer cover art

    • Hug Your Haters

    • How to Embrace Complaints and Keep Your Customers
    • By: Jay Baer
    • Narrated by: Jay Baer
    • Length: 5 hrs and 36 mins
    • Release date: 03-01-16
    • Language: English
    • 4.5 out of 5 stars 237 ratings
    • Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

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  • The Referral of a Lifetime Audiobook By Tim Templeton cover art

    • The Referral of a Lifetime

    • The Networking Systems that Produces Bottom Line Results…Every Day!
    • By: Tim Templeton
    • Narrated by: Michael Mish
    • Length: 3 hrs and 36 mins
    • Release date: 09-10-10
    • Language: English
    • 4.5 out of 5 stars 228 ratings
    • Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure....

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  • Lean Six Sigma: A Beginner’s Step-by-Step Guide to Implementing Six Sigma Methodology to an Enterprise and Manufacturin

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  • Emotional Intelligence for Sales Success Audiobook By Colleen Stanley cover art

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  • Dealing with Difficult People Audiobook By Roy Lilley cover art

    • Dealing with Difficult People

    • By: Roy Lilley
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 41 mins
    • Release date: 05-28-19
    • Language: English
    • 4 out of 5 stars 446 ratings

    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

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  • The Automatic Customer Audiobook By John Warrillow cover art

    • The Automatic Customer

    • Creating a Subscription Business in Any Industry
    • By: John Warrillow
    • Narrated by: Don Hagen
    • Length: 5 hrs and 15 mins
    • Release date: 02-05-15
    • Language: English
    • 4.5 out of 5 stars 1,038 ratings
    • Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

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  • Be Amazing or Go Home Audiobook By Shep Hyken cover art

    • Be Amazing or Go Home

    • Seven Customer Service Habits That Create Confidence with Everyone
    • By: Shep Hyken
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 20 mins
    • Release date: 04-11-18
    • Language: English
    • 4.5 out of 5 stars 77 ratings

    • Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master....

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  • Superconsumers Audiobook By Eddie Yoon cover art

    • Superconsumers

    • A Simple, Speedy, and Sustainable Path to Superior Growth
    • By: Eddie Yoon
    • Narrated by: Chris Sorensen
    • Length: 4 hrs and 14 mins
    • Release date: 05-05-17
    • Language: English
    • 4 out of 5 stars 20 ratings
    • Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category....

    Regular price: $11.17 or 1 credit

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  • Deploy Empathy Audiobook By Michele Hansen cover art

    • Deploy Empathy

    • A Practical Guide to Interviewing Customers
    • By: Michele Hansen
    • Narrated by: Michele Hansen
    • Length: 7 hrs and 9 mins
    • Release date: 04-01-22
    • Language: English
    • 4.5 out of 5 stars 6 ratings

    • Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes....

    Regular price: $19.50 or 1 credit

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  • The Forever Transaction Audiobook By Robbie Kellman Baxter cover art

    • The Forever Transaction

    • How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
    • By: Robbie Kellman Baxter
    • Narrated by: Caroline Miller
    • Length: 6 hrs and 16 mins
    • Release date: 09-24-21
    • Language: English
    • 5 out of 5 stars 23 ratings

    • Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and Target....

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  • Lean Customer Development Audiobook By Cindy Alvarez cover art

    • Lean Customer Development

    • Building Products Your Customers Will Buy
    • By: Cindy Alvarez
    • Narrated by: Chelsea Kwoka
    • Length: 7 hrs and 23 mins
    • Release date: 02-05-21
    • Language: English
    • 4 out of 5 stars 18 ratings

    • How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants....

    Regular price: $21.49 or 1 credit

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  • Little Red Book of Sales Answers Audiobook By Jeffrey Gitomer cover art

    • Little Red Book of Sales Answers

    • 99.5 Real Life Answers that Make Sense, Sales, and Money
    • By: Jeffrey Gitomer
    • Narrated by: Jeffrey Gitomer
    • Length: 4 hrs and 36 mins
    • Release date: 02-23-09
    • Language: English
    • 4 out of 5 stars 85 ratings
    • Salespeople need answers, fast! Now, one book brings together all the proven, tested, instant answers they'll ever want: Little Red Book of Sales Answers....

    Regular price: $14.24 or 1 credit

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  • The Service Culture Handbook Audiobook By Jeff Toister cover art

    • The Service Culture Handbook

    • A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
    • By: Jeff Toister
    • Narrated by: Roger Wayne
    • Length: 5 hrs and 41 mins
    • Release date: 02-25-20
    • Language: English
    • 4.5 out of 5 stars 24 ratings

    • The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location....

    Regular price: $13.99 or 1 credit

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  • The Hidden Psychology of Social Networks Audiobook By Joe Federer cover art

    • The Hidden Psychology of Social Networks

    • How Brands Create Authentic Engagement by Understanding What Motivates Us
    • By: Joe Federer
    • Narrated by: Alex Knox
    • Length: 9 hrs and 14 mins
    • Release date: 07-14-21
    • Language: English
    • 4.5 out of 5 stars 11 ratings

    • Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one....

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  • Hug Your Customers Audiobook By Jack Mitchell cover art

    • Hug Your Customers

    • The Proven Way to Personalize Sales and Achieve Astounding Results
    • By: Jack Mitchell
    • Narrated by: Jack Mitchell
    • Length: 7 hrs and 54 mins
    • Release date: 04-14-15
    • Language: English
    • 4.5 out of 5 stars 223 ratings

    • If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business best seller, Hug Your Customers. The only way to stay in business is to have customers....

    Regular price: $19.48 or 1 credit

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  • The Customer Centricity Playbook Audiobook By Peter Fader, Sarah Toms cover art

    • The Customer Centricity Playbook

    • Implement a Winning Strategy Driven by Customer Lifetime Value
    • By: Peter Fader, Sarah Toms
    • Narrated by: Steve Menasche
    • Length: 4 hrs and 2 mins
    • Release date: 06-11-19
    • Language: English
    • 4.5 out of 5 stars 38 ratings

    • Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers....

    Regular price: $11.17 or 1 credit

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