Customer Service

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  • Hug Your Haters Audiobook By Jay Baer cover art

    • Hug Your Haters

    • How to Embrace Complaints and Keep Your Customers
    • By: Jay Baer
    • Narrated by: Jay Baer
    • Length: 5 hrs and 36 mins
    • Release date: 03-01-16
    • Language: English
    • 4.5 out of 5 stars 237 ratings
    • Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

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  • Mr. Shmooze Audiobook By Richard Abraham cover art

    • Mr. Shmooze

    • The Art and Science of Selling Through Relationships
    • By: Richard Abraham
    • Narrated by: Peter Ganim
    • Length: 2 hrs and 55 mins
    • Release date: 07-09-20
    • Language: English
    • 5 out of 5 stars 88 ratings

    • Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving"....

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  • The Customer Centricity Playbook Audiobook By Peter Fader, Sarah Toms cover art

    • The Customer Centricity Playbook

    • Implement a Winning Strategy Driven by Customer Lifetime Value
    • By: Peter Fader, Sarah Toms
    • Narrated by: Steve Menasche
    • Length: 4 hrs and 2 mins
    • Release date: 06-11-19
    • Language: English
    • 4.5 out of 5 stars 38 ratings

    • Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers....

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  • The Business of Belonging Audiobook By David Spinks cover art

    • The Business of Belonging

    • How to Make Community your Competitive Advantage
    • By: David Spinks
    • Narrated by: Christopher Douyard
    • Length: 6 hrs and 19 mins
    • Release date: 05-18-21
    • Language: English
    • 4.5 out of 5 stars 55 ratings

    • CMX founder David Spinks offers step-by-step advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users that will be your best marketer, salesperson, customer service provider, and evangelist....

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  • Unlocking the Customer Value Chain Audiobook By Thales S. Teixeira, Greg Piechota cover art

    • Unlocking the Customer Value Chain

    • How Decoupling Drives Consumer Disruption
    • By: Thales S. Teixeira, Greg Piechota
    • Narrated by: Tom Weitzel
    • Length: 11 hrs and 14 mins
    • Release date: 02-19-19
    • Language: English
    • 4.5 out of 5 stars 165 ratings

    • Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....

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  • The Gold Standard Audiobook By Colin Cowie cover art

    • The Gold Standard

    • Giving Your Customers What They Didn't Know They Wanted
    • By: Colin Cowie
    • Narrated by: Colin Cowie
    • Length: 5 hrs and 47 mins
    • Release date: 09-07-21
    • Language: English
    • 5 out of 5 stars 43 ratings

    • Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients....

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  • Mastering Account Management Audiobook By Dan Englander cover art

    • Mastering Account Management

    • 102 Steps for Increasing Sales, Serving Your Customers Better, and Working Less
    • By: Dan Englander
    • Narrated by: Jim Smith
    • Length: 2 hrs and 33 mins
    • Release date: 06-24-15
    • Language: English
    • 4 out of 5 stars 50 ratings
    • You're up to 55% more likely to win business with an existing customer than with an outside prospect. Mastering Account Management is your blueprint for winning long-term business....

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  • Secrets of a Master Closer Audiobook By Mike Kaplan cover art

    • Secrets of a Master Closer

    • A Simpler, Easier, and Faster Way to Sell Anything to Anyone, Anytime, Anywhere
    • By: Mike Kaplan
    • Narrated by: Michael Pauley
    • Length: 4 hrs and 8 mins
    • Release date: 05-14-15
    • Language: English
    • 4.5 out of 5 stars 171 ratings
    • If you want to know, step by step, how to quickly, easily, and smoothly walk anyone from being a skeptical prospect to a happy customer that refers you friends, family, and colleagues...then you want to read this book....

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  • The Ultimate Question 2.0 (Revised and Expanded Edition) Audiobook By Fred Reichheld, Rob Markey cover art

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  • The Thank You Economy Audiobook By Gary Vaynerchuk cover art

    • The Thank You Economy

    • By: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 06-28-11
    • Language: English
    • 4.5 out of 5 stars 2,870 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

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  • Broken Windows, Broken Business Audiobook By Michael Levine cover art

    • Broken Windows, Broken Business

    • The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
    • By: Michael Levine
    • Narrated by: Allan Robertson
    • Length: 6 hrs and 46 mins
    • Release date: 05-11-21
    • Language: English
    • 4.5 out of 5 stars 36 ratings

    • Broken Windows, Broken Business reveals a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition....

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  • Zingerman's Guide to Giving Great Service Audiobook By Ari Weinzweig cover art

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  • The Referral Engine Audiobook By John Jantsch cover art

    • The Referral Engine

    • Teaching Your Business to Market Itself
    • By: John Jantsch
    • Narrated by: John Jantsch
    • Length: 6 hrs and 49 mins
    • Release date: 05-25-10
    • Language: English
    • 4 out of 5 stars 657 ratings
    • This practical, smart, and original guide is essential listening for any company looking to grow without a fat marketing budget...

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  • Remarkable Retail Audiobook By Steve Dennis cover art

    • Remarkable Retail

    • How to Win and Keep Customers in the Age of Disruption
    • By: Steve Dennis
    • Narrated by: Steve Dennis
    • Length: 9 hrs and 16 mins
    • Release date: 04-28-21
    • Language: English
    • 5 out of 5 stars 17 ratings

    • Physical retail isn’t dead - but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to bounce back from the COVID-19 downturn and thrive in the years to come....

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  • Beyond Referrals Audiobook By Bill Cates cover art

    • Beyond Referrals

    • How to Use the Perpetual Revenue System to Convert Referrals into High-Value Clients
    • By: Bill Cates
    • Narrated by: Tracy Kinkead
    • Length: 5 hrs and 56 mins
    • Release date: 12-18-15
    • Language: English
    • 4.5 out of 5 stars 31 ratings
    • Beyond Referrals helps you turn referrals into introductions, appointments, and sales - showing you how to turn referrals into introductions to the prospects who are eager to hear from you....

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  • Secrets of the Great Rainmakers Audiobook By Jeffrey J. Fox cover art

    • Secrets of the Great Rainmakers

    • Proven Techniques from the Business Pros
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 30 mins
    • Release date: 03-06-06
    • Language: English
    • 4 out of 5 stars 107 ratings
    • In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack....

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  • Deploy Empathy Audiobook By Michele Hansen cover art

    • Deploy Empathy

    • A Practical Guide to Interviewing Customers
    • By: Michele Hansen
    • Narrated by: Michele Hansen
    • Length: 7 hrs and 9 mins
    • Release date: 04-01-22
    • Language: English
    • 4.5 out of 5 stars 6 ratings

    • Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes....

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  • Be Amazing or Go Home Audiobook By Shep Hyken cover art

    • Be Amazing or Go Home

    • Seven Customer Service Habits That Create Confidence with Everyone
    • By: Shep Hyken
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 20 mins
    • Release date: 04-11-18
    • Language: English
    • 4.5 out of 5 stars 78 ratings

    • Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master....

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  • Winning on Purpose Audiobook By Fred Reichheld, Darci Darnell, Maureen Burns cover art

    • Winning on Purpose

    • The Unbeatable Strategy of Loving Customers
    • By: Fred Reichheld, Darci Darnell, Maureen Burns
    • Narrated by: Walter Dixon
    • Length: 8 hrs and 37 mins
    • Release date: 12-31-21
    • Language: English
    • 4.5 out of 5 stars 74 ratings

    • Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it....

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  • Dealing with Difficult People Audiobook By Roy Lilley cover art

    • Dealing with Difficult People

    • By: Roy Lilley
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 41 mins
    • Release date: 05-28-19
    • Language: English
    • 4 out of 5 stars 446 ratings

    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

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